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Audi Palo Alto
Palo Alto, CA
2,817 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,817 Reviews of Audi Palo Alto
July 27, 2020
The GM, Jon Bitterolf is a rock star. He gets customer service and customer satisfaction, in Spades! Mark Lightsey our sales guy, was terrific. We couldn’t be happier dealing with Audi of Palo Alto! Dan service and customer satisfaction, in Spades! Mark Lightsey our sales guy, was terrific. We couldn’t be happier dealing with Audi of Palo Alto! Dan & Kathy Francis Woodside, Ca More
by drfrancis55
Verified CustomerEmployees Worked With
Marc Lightsey
July 26, 2020
Easy to set up appointment. Knowledgeable advisor who gave good recommendations to purchase service contract vs one time service payment. Fast turnaround in one day gave good recommendations to purchase service contract vs one time service payment. Fast turnaround in one day More
by Andrew.ware
Employees Worked With
John Su, Quan Huynh
July 25, 2020
David Liss was very helpful, and respectful. I used to go to Stevens creek and would end up arguing with them every time, everyone over there has an attitude. I work with David from now on! to Stevens creek and would end up arguing with them every time, everyone over there has an attitude. I work with David from now on! More
by RYANROSH
Employees Worked With
David Liss
July 24, 2020
John Su is a professional and always provides the best customer service whenever I bring my cars into the shop. More importantly, he lets me choose my loaner cars. If your vehicle needs servicing, I recom customer service whenever I bring my cars into the shop. More importantly, he lets me choose my loaner cars. If your vehicle needs servicing, I recommend you getting John as your service advisor. More
by brien_ninh
Employees Worked With
John Su, Quan Huynh, David Liss
July 24, 2020
Great experience, found exactly what I was looking for at a very reasonable price. Mila did a great job taking me through the process and Tony was very knowledgeable a very reasonable price. Mila did a great job taking me through the process and Tony was very knowledgeable More
by Sburdette21490
Employees Worked With
Ludmila Hasan , Tony Oliva
July 24, 2020
The work is in high quality and communication is in-time and clear. In all, I am very satisfied with the service, And it exceeds my expectations. Thank you for your guys, work. and clear. In all, I am very satisfied with the service, And it exceeds my expectations. Thank you for your guys, work. More
by MANNES.Y
Employees Worked With
Quan Huynh
July 23, 2020
Purchase of a Q5 We started looking for a smaller SUV to replace an old Chevy Tahoe. Candidates included models from Mazda, Honda, Toyota, etc. We also wanted some l We started looking for a smaller SUV to replace an old Chevy Tahoe. Candidates included models from Mazda, Honda, Toyota, etc. We also wanted some level of off-road capability. I didn't even consider an Audi until I started checking prices and found this Q5 attractively priced. Working with both the salesperson through the internet and then in person with her and the finance department was nice and easy. More
by NATHANSAITO
Employees Worked With
Ludmila Hasan , Steven Barthold
July 23, 2020
Excellent service. Prompt and clear communication. Very satisfied. Thank you! I hope I mentioned everyone I have worked with. Also big thanks to Marc L. satisfied. Thank you! I hope I mentioned everyone I have worked with. Also big thanks to Marc L. More
by SALMA.DABIRI
Employees Worked With
Tony Oliva, John Su, Quan Huynh, Marc Lightsey
July 23, 2020
John is professional and always takes care of the customer. He goes out of his way to answer all questions. In this day of surveys, it is crazy that the dealership is requiring a 25 word survey. customer. He goes out of his way to answer all questions. In this day of surveys, it is crazy that the dealership is requiring a 25 word survey. The dealership is definitely not thinking of the client. More
by MSHANKAR7919
Employees Worked With
John Su
July 23, 2020
Doesn't seem like customer service is their thing I scheduled an appointment and requested a loaner so the dealer could checkout a check-engine-light on a new Audi. Arriving at the scheduled time, I f I scheduled an appointment and requested a loaner so the dealer could checkout a check-engine-light on a new Audi. Arriving at the scheduled time, I found that neither of these would be honored: no one would be able to look at the car that day, and they did not have any loaners available. Some of the service advisor's first words to me were "you know you're leaving your car here overnight, right?" Right, OBVIOUSLY - MY MISTAKE!!... I hope you can detect the sarcasm here... Now why would I schedule an appointment and go to the trouble of bringing the car in if that was so self evident? What's the point of an appointment anyway? When I questioned this, he first suggested he would check the recording of my call, because no one should have promised such things. He then hastily explained that appointments and loaner requests are made offsite - not by their staff, so they basically do not apply. He also said all the mechanics were on lunch, wouldn't be back until 1 PM, and get off work at 3 PM, so there was no way they would be able to diagnose the CEL that day. I'd love to have a job that gets off at 3 PM! I do not know if all or any of this is true or not. Was this just a rookie mistake? Maybe. But the service advisor didn't need to be such a dick. Thankfully while trying to figure out if I could make a narrow, 15-minute drop off window early the next morning (which I couldn't), someone returned a loaner vehicle, and I was able to take it. The problem ended up being a known glitch that was fixable by a software update, and I picked the car up the next afternoon. This was my first experience with getting service at an Audi dealer, and it wasn't a good one. But lesson learned: I grabbed business cards of the other service consultants and advisors, and will be calling one of them directly next time... or maybe I'll just take it to a different dealer, even though this one is closer to me. More
by k.h
Employees Worked With
Benny Gomez
