Audi Palo Alto

Awesome experience Very friendly and helpful people. They gave me the straight scoop and did everything they said they would do. Heath and Denis went out their way to as Very friendly and helpful people. They gave me the straight scoop and did everything they said they would do. Heath and Denis went out their way to assist us and make us feel like VIP clients . We got a great deal on our vehicle and would by another Audi from Denis. Absolutely loved the buying experience and the new RS5. More

Great Experience Purchased a certified car. From the time my wife and I went in to getting the car delivered the experience was very good. No pressure or salesy pitch. Purchased a certified car. From the time my wife and I went in to getting the car delivered the experience was very good. No pressure or salesy pitch. We were showed exactly what we were looking for for the budget we had in mind. They went a great length to explaining the workings of the car. When it came to trade in an old vehicle, they weren't the best people. They did not want to pay the trade-in values and gave reasons on why they will not be able to do it. In the end it did not influence the purchase decision for us. More

Fantastic buying experience! My previous car was totaled about three weeks ago and so I found myself in need of a new car. I spent a couple weeks researching my options and settle My previous car was totaled about three weeks ago and so I found myself in need of a new car. I spent a couple weeks researching my options and settled on an Audi A4. I was a little nervous on my way to the dealership, but I quickly learned I had nothing to be worried about. Once I got there, I was introduced to Michael Low. Michael was friendly, knowledgable, and eager to help. He provided exceptional customer service throughout my time at the dealership, but he especially impressed me with his commitment to a positive experience for me. This included: - arranging for the service department to remove the window tinting from my new vehicle while I finalized paperwork inside, free of charge - took the car to the gas station and filled up the tank while I was on the phone with my insurance company - gave me a tour of the interior and taught me how to use all the dashboard functionality - brought me over to the service department to personally introduce me to the people who would be working on my car when I was ready to bring it in for servicing I am THRILLED with my Audi and would recommend this dealership 1000x over! More

It was a pleasure to come to Audi Palo Alto to buy a new car My wife and I were looking to purchase a new A3 sedan. We rarely buy a new vehicle, and take the investment very seriously. We have driven our curre My wife and I were looking to purchase a new A3 sedan. We rarely buy a new vehicle, and take the investment very seriously. We have driven our current vehicle for about 14 years. Safety, fuel economy, quality, and comfort are the usual high priority factors. We spent weeks and months researching the right kind of vehicle, and learning about available models, engines, drivetrains, exterior and interior. We drove to Audi Palo Alto to see what their in-stock vehicles were like. Ruel De Guzman welcomed us and helped us to check out an A3. He was friendly, helpful, and knowledgeable, patient and unpressuring. We worked on our car search and decision process for a long time, on and off, i.e. it was an effort that stretched for additional weeks. Once we were more confident about the best engine, drivetrain, interior, exterior colors and basic packages that made sense, there was a vehicle showing up in the inventory from Audi Palo Alto and I clicked on it through the dealer website. Daniel Scheffler responded to us directly and we met him on a Saturday at the dealership. Daniel let us drive the particular car that we were asking about, and we liked it. We decided to go ahead and purchase the vehicle, and Dan went through all of the attributes of this car with us, and checked the pricing to make sure that it met all expectations. He was professional, friendly, and was terrific in explaining the entire buying process to us, and in answering every possible question. Gino Maynetto then took us through the process of finance setup. He was terrific, it was pleasant and not at all painful. Gino also explained the various add-on options, such as extra service and protection features; from which we only chose some very basic ones. Once all of that was settled and signed, our new vehicle was brought to us by Ruel De Guzman. It had been fully detailed, and looked fantastic. Ruel proceeded to take us through essentially training and orientation of all existing features and operating details of the A3. He spent a very, very long time with us, inside and outside of the car, showing us how everything works and watching us try it out. Ruel is quite an expert on the features and operation of these vehicles. He is very good at explaining these things, and is extremely friendly and adept with this process. He also suggested we contact him any time, in case of any questions or anything else later on. It was late and dark when we finished covering all of the options and features in our A3, but he said not to worry that we kept him there late. Our buying experience at Audi Palo Alto was a pleasure, from start to finish, thanks to Daniel, Gino, and Ruel. You have a very nice professional team. More

Top rate I purchased an all road yesterday. Everyone I worked with was professional and cared about how they delivered. Dan Scheffler did an excellent job of I purchased an all road yesterday. Everyone I worked with was professional and cared about how they delivered. Dan Scheffler did an excellent job of answering technical questions and showing me after closing time how all the features work. Great staff and a great car. I highly recommend working with Audi of Palo Alto. Len Horewitz More

Excellent service across the board when buying a new car Worked with some great people at Audi Palo Alto. I was always provided up to date information about the car I ordered and was even given expedited del Worked with some great people at Audi Palo Alto. I was always provided up to date information about the car I ordered and was even given expedited delivery, which was greatly appreciated. As a driver new to Audi cars, I was given great advice and education to help acclimate me with my new ride. Also, subtle, but it's much appreciated that I was treated more as person than just a customer when working through the numbers to close the deal. Top notch customer service! More