Audi Palo Alto

It was a pleasure to come to Audi Palo Alto to buy a new car My wife and I were looking to purchase a new A3 sedan. We rarely buy a new vehicle, and take the investment very seriously. We have driven our curre My wife and I were looking to purchase a new A3 sedan. We rarely buy a new vehicle, and take the investment very seriously. We have driven our current vehicle for about 14 years. Safety, fuel economy, quality, and comfort are the usual high priority factors. We spent weeks and months researching the right kind of vehicle, and learning about available models, engines, drivetrains, exterior and interior. We drove to Audi Palo Alto to see what their in-stock vehicles were like. Ruel De Guzman welcomed us and helped us to check out an A3. He was friendly, helpful, and knowledgeable, patient and unpressuring. We worked on our car search and decision process for a long time, on and off, i.e. it was an effort that stretched for additional weeks. Once we were more confident about the best engine, drivetrain, interior, exterior colors and basic packages that made sense, there was a vehicle showing up in the inventory from Audi Palo Alto and I clicked on it through the dealer website. Daniel Scheffler responded to us directly and we met him on a Saturday at the dealership. Daniel let us drive the particular car that we were asking about, and we liked it. We decided to go ahead and purchase the vehicle, and Dan went through all of the attributes of this car with us, and checked the pricing to make sure that it met all expectations. He was professional, friendly, and was terrific in explaining the entire buying process to us, and in answering every possible question. Gino Maynetto then took us through the process of finance setup. He was terrific, it was pleasant and not at all painful. Gino also explained the various add-on options, such as extra service and protection features; from which we only chose some very basic ones. Once all of that was settled and signed, our new vehicle was brought to us by Ruel De Guzman. It had been fully detailed, and looked fantastic. Ruel proceeded to take us through essentially training and orientation of all existing features and operating details of the A3. He spent a very, very long time with us, inside and outside of the car, showing us how everything works and watching us try it out. Ruel is quite an expert on the features and operation of these vehicles. He is very good at explaining these things, and is extremely friendly and adept with this process. He also suggested we contact him any time, in case of any questions or anything else later on. It was late and dark when we finished covering all of the options and features in our A3, but he said not to worry that we kept him there late. Our buying experience at Audi Palo Alto was a pleasure, from start to finish, thanks to Daniel, Gino, and Ruel. You have a very nice professional team. More

Top rate I purchased an all road yesterday. Everyone I worked with was professional and cared about how they delivered. Dan Scheffler did an excellent job of I purchased an all road yesterday. Everyone I worked with was professional and cared about how they delivered. Dan Scheffler did an excellent job of answering technical questions and showing me after closing time how all the features work. Great staff and a great car. I highly recommend working with Audi of Palo Alto. Len Horewitz More

Excellent service across the board when buying a new car Worked with some great people at Audi Palo Alto. I was always provided up to date information about the car I ordered and was even given expedited del Worked with some great people at Audi Palo Alto. I was always provided up to date information about the car I ordered and was even given expedited delivery, which was greatly appreciated. As a driver new to Audi cars, I was given great advice and education to help acclimate me with my new ride. Also, subtle, but it's much appreciated that I was treated more as person than just a customer when working through the numbers to close the deal. Top notch customer service! More

A great experience Before visiting Audi of Palo Alto, I visited a Lexus dealer, a Mercedes dealer and another local Audi dealer, Audi of Palo Alto won my business. The Before visiting Audi of Palo Alto, I visited a Lexus dealer, a Mercedes dealer and another local Audi dealer, Audi of Palo Alto won my business. The folks at Audi of Palo Alto were not only very helpful and knowledgeable, they were very patient and worked to construct a deal that really worked me. These folks are not the stereotypical "car salesman" the sales process was very collaborative and low key. I'm 65 years old and I've purchased quite a few cars, this was the best car buying experience I have ever had. More

Awesome purchase experience I recently purchased my new Audi here, every aspect of the experience was awesome. The people are extremely plesasant & helpful. The sales process wen I recently purchased my new Audi here, every aspect of the experience was awesome. The people are extremely plesasant & helpful. The sales process went very smooth & swift from beginiing to the end. More

Good service, good price, minimum pressure. We just purchased an Audi Q7. Daniel Radcliffe was my contact person from edmunds.com referral. He was professional throughout the process, and made s We just purchased an Audi Q7. Daniel Radcliffe was my contact person from edmunds.com referral. He was professional throughout the process, and made sure we were comfortable navigating all vehicles option before we drove off the lot. Dealership is under reconstruction and they are in a tent and very busy so be prepared to wait if you are going to buy. More

Daniel Radcliffe is the best!! Feb 19,2015 I became a happy car buyer at Audi Palo Alto I was able to get an awesome deal on my new 2013 VW Jetta. Originally I was in contact w/ Feb 19,2015 I became a happy car buyer at Audi Palo Alto I was able to get an awesome deal on my new 2013 VW Jetta. Originally I was in contact w/ Daniel Radcliffe whom I read about on Yelp. I set up an appointment with him to see the vehicle. We arrived a bit early, although Daniel already had everything ready for us. Since my kids are in full time sports I didn't have all day to sit in a dealership waiting. Thank God Daniel was able to prepare all of the paperwork in advance to reduce the wait time for the finance department. I was in & out of the dealership w/ my new vehicle in about an hour : ) Sadly I haven't had the best luck at dealerships in the past considering I am a single women. This changed once I met Daniel. He was very trustworthy and helpful. If you are looking for a hassle free & low pressure salesman contact Daniel R. Thanks Audi Palo Alto for the great service. More

DON'T GET YOUR CAR SERVICED AT AUDI PALO ALTO!! I took my 2002 Audi A6 3.0L here and had one of the worst times of my life. My car had quite a few issues - 1) Both head lights were out 2) CV boo I took my 2002 Audi A6 3.0L here and had one of the worst times of my life. My car had quite a few issues - 1) Both head lights were out 2) CV boot was ripped 3) Front shocks were worn out 4) Control arm bushings were torn 5) Prop shaft seal was leaking 6) Power steering fluid leak 7) Wiper blades needed replacement I asked the service guys to fix (1) and (2). A few days later I went to get my car back. G: We didn't get time to perform the complimentary hand car wash and vacuum ($25.00 value). Are you okay with taking your car without the car wash done? Or, if you can wait for 10 to 20 mins, we can get it done. Me: That's fine. I have to get back to work. I became skeptical immediately, thinking what other repair work they failed to perform on my car. Me: I have a few Audi service coupons. Could you see if any of them could be used? G: Sure. I had 4 coupons that I received by mail (two mails each containing 2 coupons) (a) Complimentary Vehicle Service Inspection. (b) Save 10% on Audi Service, Parts or Accessories. (c) $79.95 Synthetic Oil & Filter Change Special. (d) Save 15% on Audi Service, Parts or Accessories. G: The best option would be to use the 15% discount. Me: Okay. I handed over the mail that contained the (c) and (d) coupons. G secretly detached both coupons and returned the empty mail back. He swiped my card and charged me $1229.26 (after applying the 15% discount). Me: Where's the other coupon? G: Oh! It is here with me. I forgot by accident. Then they brought my car, left the door open with the ignition on, hoping that I would get in and drive away. I checked the headlights. Left headlight was still out. I informed G about this and he got one of the technicians out to check on it right where the car was parked. The technician pops the hood open and inspects. After 10 minutes, I was beginning to get impatient, because I had to get back to work. Technician: It was working just fine this morning. I checked 10 times this morning and the headlights lit up all 10 times. G: Take the car in, make sure it works. The technician took the car back inside the workshop. G left his desk and went inside the workshop as well. I was waiting outside for quite some time. Then, I spoke to one of the other service guys and arranged a ride back to my office. After some time, I got a call from G saying that the ballast needed replacement and would cost me $1060.00. I was furious. They had charged me $195.00 for the initial diagnosis which was incorrect! If they had done the diagnosis correct and told me exactly what was wrong, I could have declined the repair and performed the required fix later or myself! Me: No need to fix it. I am thinking of trading the car in and buying another car. G: Sure, let me know how you want to proceed with it and when you are ready we could either trade it in or make the required fixes. In a few days, I leased a 2015 Audi A6 3.0L from Audi Palo Alto. Turned out I couldn't gain anything by trading my old car in. So, I though I would get the required fixes done (at a different auto repair shop) to my old car and sell it. I got back to Audi Palo Alto to get my old car back. G: Here's a copy of your invoice and we are bringing your car right now. Me: Hi, you remember you didn't have time to wash my car last time. Did you get a chance to wash my car? G: Even if we had washed it, by now it would have become dirty again. Me: !!! G's boss (just happened to be standing nearby): That's fine, we will get it washed right away in 10 mins. Me: Okay. Fifteen to twenty minutes later (after a few different people reassuring me that my car was next in line or that it is being washed), someone drove my car out near the service driveway. I checked my lights again. Left headlight was out. I checked the high beams, fog lights and indicator lights. Left indicator light was blinking twice as fast, which was a new issue. When I brought in my car, this issue was not present. I had two blindspot mirrors, each attached to a side mirror. They were gone! I went inside their service office. Me: The left indicator light is blinking twice as fast. This wasn't so before. And my blindspot mirrors have gone missing! G's boss: It was like that when you brought it in. Me: No, it was not like that. G's boss: We don't give any guarantees for anything adhesive-based that is added to the exterior of the car. Me: I had washed my car many times before and this has never happened. G's boss: As I said, we are not liable for this. It could have happened any time anywhere. Me: Those mirrors were there when I brought the car in. So, it must have gone missing somewhere here. G's boss: There weren't any blindspot mirrors when you brought it in. Me: YES, THEY WERE THERE. G's boss: NO, THEY WEREN'T Me: YES, THEY WERE THERE. G's boss: NO, THEY WEREN'T Me: YES, THEY WERE THERE. G's boss: NO, THEY WEREN'T Me: YES, THEY WERE THERE. AND, WHAT ABOUT THE LEFT INDICATOR BLINKING TWICE AS FAST? THAT IS A NEW ISSUE. YOU ARE RETURNING THE CAR IN A WORSE CONDITION THAN HOW IT WAS WHEN I BROUGHT IT IN. G's boss: I WILL NOT BE PAYING TO FIX THAT CAR. IT IS AN OLD CAR. AND IT HAS GOT TOO MANY MILES ON IT. Me: SO WHAT? WHERE'S GREG, LET ME TALK TO HIM. G's boss: IT DOESN'T MATTER WHAT HE SAYS. I'M THE BOSS HERE. WHAT I SAY IS WHAT HAPPENS. Me: AND WHAT ABOUT MISSING COMPONENTS IN THE CAR? HOW CAN COMPONENTS GO MISSING? G's boss: AS I SAID BEFORE, WE DO NOT GIVE ANY GUARANTEES FOR ADHESIVE-BASED ANYTHING THAT IS APPLIED TO THE EXTERIOR. IF YOU WOULD LIKE YOU CAN BUY THOSE MIRRORS YOURSELF AND BRING ME THE RECEIPT. THE MAX I COULD DO IS REFUND YOU THE MONEY. BUT, I WILL NOT BE PAYING MORE THAN 10 DOLLARS FOR THOSE. Me: IT IS NOT JUST ABOUT PAYING. SOMEONE MUST BE HELD ACCOUNTABLE. THEY WERE THERE WHEN I BROUGHT MY CAR IN AND NOW THEY ARE NOT. IT IS NOT POSSIBLE THAT I DID IT. G's boss: IT COULD HAVE HAPPENED ANYWHERE. WE DIDN'T DO IT. Me: SO, ARE YOU SAYING THAT I DID IT? G's boss: I DON'T KNOW. Me: AND WHAT ABOUT THE LEFT INDICATOR? G's boss: IT IS AN OLD CAR AND IT HAS TOO MANY MILES ON IT. THINGS GO WRONG. I WILL NOT BE PAYING OUT OF MY POCKET TO FIX THAT CAR. Me: I PAID A THOUSAND BUCKS! WHERE'S THIS GUY (G)? G's boss: I'M HIS BOSS. HE REPORTS TO ME. Me: AND WHO'S YOUR BOSS. G's boss: I DON'T HAVE ONE. Me: YOU MUST BE REPORTING TO SOMEONE. G's boss; NO, I DON'T. Me: YOU OWN THIS PLACE? ISN'T THIS A REGISTERED AUDI DEALERSHIP? YOU MUST BE HAVING A HEAD SOMEWHERE. G's boss: YES, THEY WORK FROM A DIFFERENT LOCATION. THIS PLACE IS OWNED BY A DIFFERENT GROUP. Me: WHICH GROUP? WHAT IS THE NAME? G's boss: KUNI AUTOMOTIVES. WHY DO YOU ASK? Me: BECAUSE I'M GOING TO COMPLAIN. G's boss: SURE, GO COMPLAIN. Me: YES, I WILL. AND YOU ARE SAYING THAT YOU WILL REIMBURSE ME FOR THE BLINDSPOT MIRRORS? G's boss: SURE, BUT NOT MORE THAN 10 BUCKS. I took the keys and drove my car back home. I drove around my new car for a few days. I decided to learn all the cool features present in my new car. Turned out the sales guy had leased me the car without a manual! I spoke to the sales guy and asked him to procure a 2015 Audi A6 manual for me. Next day, I call up a different mechanic. He asked me to bring my old car in. I tried to start my car. My car didn't start! Battery had drained out. So, I got it towed. The mechanic said, "There's nothing wrong with the light. The wire was disconnected. We changed the battery and plugged in the wire and it worked just fine" (instantly saved $1060.00!). Me: Could you raise my car on the power lift and show me the underside of the car? I got my car diagnosed at a different place and they informed me of a leak and other issues. Mechanic: Sure, give me some time. Our shop is full. I will need to find out which car to lower and make way. Me: Okay. After some time. I got to look at the underside of my car and guess what. NO CV BOOT REPAIR WAS DONE BY AUDI PALO ALTO!!!!!! WHAT THE HELL DID I PAY THEM $509 FOR??? A few days later... I hadn't picked up my 2015 Audi Manual till then. So, I drove to Audi Palo Alto. It was a Saturday and the service department was closed. So, I took my anger out on the sales guys, picked up my car manual and drove back home. More

Service for my A4 I took my car for a scheduled service when the service light turned on. Greg, the customer service technician was very pleasant and professional, he e I took my car for a scheduled service when the service light turned on. Greg, the customer service technician was very pleasant and professional, he explained to me what the service includes and asked me if it was OK for them to wash the car afterwards. The car was ready when promised. I am very pleased with this dealership. More