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Audi Palo Alto
Palo Alto, CA
2,850 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,850 Reviews of Audi Palo Alto
February 26, 2018
Discrimination and poor communication When waiting in line for sign in (lines with 1,2,3- for the order of services), the service person went right past me (female and person of color) to When waiting in line for sign in (lines with 1,2,3- for the order of services), the service person went right past me (female and person of color) to the second person in line (white male). When called on it, I got the excuse, "I didn't know there were lines and numbers," then "It's early in the morning". I never received an apology from anyone. I was told my car would be ready the following Monday and I would receive a text or phone call. I received neither. I finally called on Wednesday and my service person was shocked I didn't receive a call. They needed to keep my car for a recall part until Thursday. Again, poor service! This is the second time I have experienced poor treatment/care from Palo Alto dealership and will not return. More
by Lexusbound
Verified CustomerEmployees Worked With
Jesus
February 26, 2018
Stepped up to take care of the customer. From the General Manager of the dealership, to the service manager, to the MMI specialist and our service writer Matt we came in with a MMI problem From the General Manager of the dealership, to the service manager, to the MMI specialist and our service writer Matt we came in with a MMI problem with our new car 2018 A-6 and they address it in a professional way. They kept my wife and I updated daily as to finding a solution to our problem. Although it took a email to the dealership GM to kick start this service due to some miscommunications with in the departments I must say it was done and kept us a return customer on our car. Although our problem was unusual I was impressed with the action taken; with Matt taking the communications lead in the end all we wanted was our car to be fixed correctly. Thanks to all at Audi dealership of Palo Alto to make it happen we are very pleased. David and Chris More
by DWWENZ
Employees Worked With
Sven Wood
February 26, 2018
Awesome customer experience. Sales, Finance and Technologist were really helpful and very accommodating. Marcus - was not pushy, yet informative Tony - though under training w Sales, Finance and Technologist were really helpful and very accommodating. Marcus - was not pushy, yet informative Tony - though under training was really patient and knowledgeable Nic - was the guy who was receptive and attentive as I walked in. Kudos to him. More
by tpenabella
Employees Worked With
Marcus Ramirez, Nic Quintero, Tony Oliva
February 26, 2018
Great Experience...Very Professional I brought my Audi Q5 for its regular maintenance service and to have two recall issues fixed. I was told it would take a week to perform the required I brought my Audi Q5 for its regular maintenance service and to have two recall issues fixed. I was told it would take a week to perform the required work and was given a loan vehicle to use. I was kept up to date on the progress of the work and sure enough in a week it was all completed. I’m thrilled to have my Q5 back and very happy with the experience I received from the staff at the Audi Service Department. More
by besparza888
Employees Worked With
Adding in the Service Center
February 26, 2018
very efficient experience THE REP WAS WONDERFUL. HAD A CAR READY FOR ME AND EVERYTHING WAS VERY EASY. RATES AS ONE OF THE BEST EXPERIENCES EVER HAVING A CAR SERVICED. THE REP WAS WONDERFUL. HAD A CAR READY FOR ME AND EVERYTHING WAS VERY EASY. RATES AS ONE OF THE BEST EXPERIENCES EVER HAVING A CAR SERVICED. More
by EFISCHBACHER
Employees Worked With
addib2AUDI.COM
February 26, 2018
Very Happy with my New Audi Compared to some other dealerships, Audi Palo Alto was responsive and very easy to deal with no pressure and none of the "Are you gonna buy today?" BS Compared to some other dealerships, Audi Palo Alto was responsive and very easy to deal with no pressure and none of the "Are you gonna buy today?" BS. The pricing was very fair and I would recommend this dealership to anyone looking for a new Audi. More
by sjeric
Employees Worked With
Alison Evins, Michael Cortez-Mejia
February 26, 2018
Service Good service. I dislike surveys, why do you insist that I waste my time writing a review. I just want my car serviced, without having to wait 2 months Good service. I dislike surveys, why do you insist that I waste my time writing a review. I just want my car serviced, without having to wait 2 months for an appointment. More
by SHERIMOODY
Employees Worked With
Not listrd
February 26, 2018
Audi Palo Alto lost my keys!!!!!!!!! Terrible customer service, will never come back again. Audi Palo Alto lost my keys and the service manager was totally indifferent and even LIED to me Terrible customer service, will never come back again. Audi Palo Alto lost my keys and the service manager was totally indifferent and even LIED to me saying that they took off my keys and gave them to me. I have told every person I know that has and Audi to never go back here again!!! DO NOT go here! More
by audicustomer
Employees Worked With
Addib
February 26, 2018
Great service A good team that follow up - I also appreciate the loaner car and the fact that my car is always washed after it is serviced! A good team that follow up - I also appreciate the loaner car and the fact that my car is always washed after it is serviced! More
by jhollandsoccer
Employees Worked With
Mathew
February 26, 2018
Short visit to check wipers We briefly looked at my windshield wipers which occasionally 'click' inside the car, probably from the switch relay. A tech talked to me about it and We briefly looked at my windshield wipers which occasionally 'click' inside the car, probably from the switch relay. A tech talked to me about it and agreed I'd return when the problem is consistent. More
by jkadvany
Employees Worked With
Don't recall his name.
