Audi Palo Alto

Judgemental folks Terrible service and unfortunately they discriminated you based on how you look and how old you are. I came here to get information from a salesman an Terrible service and unfortunately they discriminated you based on how you look and how old you are. I came here to get information from a salesman and he wasn’t helpful at all. He made me feel like I was wasting his time rather then answering my questions and showing me around. Pretty unhappy and I recommend you guys not judge folks. More

Poor service I took an appointment for Nov 1st a month earlier for steering volume control not working and sos warning message. I was told it may take 3-4 days as I took an appointment for Nov 1st a month earlier for steering volume control not working and sos warning message. I was told it may take 3-4 days as they have backlog but it is still not done as of today Nov 13th. What is the point of taking appointment if you have to wait so long for such a minor thing. And if they knew they have backlog why did they took the car. They could simply call and tell that they have backlog and need to reschedule the appointment. Even the loaner car they gave was Chevrolet from enterprise. I requested them to call me if any audi loaner car is available but didn't get any call. So I went to center again on Nov 7th to check why service is not done. They haven't looked at the car by that time. I showed my concern and told I want car by today. Then they prioritize my car and started looking into it. I requested to change the loaner car, then they gave me audi. Later in the day they called me and said they need to order parts so it may take another 3 days and said it will be done by Monday Nov 13th. I didn't get any call today so I called them and checked but again they said its not ready. They have received the part but there are cars ahead of me, so it will take more time and not ready to commit when will it be done. I didn't expect such a poor service from Audi. More

Horrible service Dreadful service at the Audi Palo Alto. I needed to take my car in due to an airbag recall. Made an appointment for Friday at 7:30am. Was told on t Dreadful service at the Audi Palo Alto. I needed to take my car in due to an airbag recall. Made an appointment for Friday at 7:30am. Was told on the phone it would only take a hour and I could just wait there. On Friday, upon dropping my car off, I'm told it will have to be there the whole weekend as they are very busy. I could pick it up on Monday. On Monday, I leave a voice mail but no call back. I showed up at the dealership anyway late afternoon and am told it's not ready. It will probably take another few days. I asked the agent, what's the point of making an appointment if you can't fulfill it? His response was "we take over 30 appointments a day." How's that answering my question? Like many previous one-star reviews of Audi Palo Alto say, they don't value their customers. More

2018 Audi A5 Sportback My experience buying from Audi of Pali Alto has been superb. They sold me the car I wanted at a fair price and help me get the car configured as I wan My experience buying from Audi of Pali Alto has been superb. They sold me the car I wanted at a fair price and help me get the car configured as I wanted it to be. Do Nguyen helped me with all the numerous options and pointed me to Audi Connect support to diagnose and solve the problem I was having with setup. Everything is working perfectly now. More

Horrible experience Had the worst experiences while buying a car. The salesperson, David was rude, unprofessional, condescending and everything that you would not expect Had the worst experiences while buying a car. The salesperson, David was rude, unprofessional, condescending and everything that you would not expect a salesperson to be. He cut short our test drive when he got a call. He told us that another customer was ready to make a deal and he wants us to turn around. Once we returned, nobody was assigned to us so we had to leave after waiting for a while. More

Service was gone downhill I used to have good experience until this visit. I made appointment and expecting the car is served 1.5 hr to 2 hrs. During the waiting, nobody came t I used to have good experience until this visit. I made appointment and expecting the car is served 1.5 hr to 2 hrs. During the waiting, nobody came to update me the process like other customers has received about their cars. Most of the customers are gone but me still waiting. I checked back in with them for 3 times.The only reason at about 2hrs time I got is they got busier and what they can do is to finish it up and return to me without washing it(washing is included in 2hrs service). The last time I had to talk to the manager at 2hr 40ish manager who doesn't know what went wrong during the process. But he pushed it to finish in 20mins. The impression I got from them is "appointment doesn't mean you get served in time", "We can cut down your service if you can't wait..." Except the person who is your agent. Other people there are generally friendly. More

Don't service your Audi in Palo Alto if you expect service Terrible customer service. The "service advisors" obviously hate their jobs and don't want to deal with customers, ignoring the line of people waiting Terrible customer service. The "service advisors" obviously hate their jobs and don't want to deal with customers, ignoring the line of people waiting to leave or pick up their cars and ignoring questions. PLUS, even though you give them a short list of concerns, they ignore the list and lie about things being fixed (i.e. no wiper fluid, warning lights still on, inaccurate assessment of tires and brakes. . .) Gave them 3 years to clean up their act but no luck. Liked my Audi but hated the service so traded it in on a BMW. If you live on the peninsula, take your Audi over the bridge for service or sell it. More