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Audi Palo Alto
Palo Alto, CA
2,817 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,817 Reviews of Audi Palo Alto
January 29, 2018
Wanted me to pay more money for their mistake These guys managed to take a lousy situation and turn it borderline fraudulent. Made an appointment to meet with a salesperson about a car I saw o These guys managed to take a lousy situation and turn it borderline fraudulent. Made an appointment to meet with a salesperson about a car I saw on their site, but then sat waiting for an hour past the set time with no explanation of what was going on. You'd think another salesperson would have stepped in during that time. Finally, a manager offered me someone else, just as my salesperson miraculously appeared. I still ended up being ready to buy the car after all this, only to be told that another customer had viewed the car earlier, and just decided that they wanted. "If only" I had gotten through the process 15 minutes earlier, the car would have been mine at my negotiated price. But the manager did say that whichever customer upped their bid to the sticker price first would get the car - in other words, they would give me the opportunity to pay more money to make up for their error. Some incredibly shady dealing. I walked out, but can only imagine whether the other customer was still asked to "bid" more to "win" the car. More
by ABS
Employees Worked With
Andy Tran
January 06, 2018
Service manager is phenomenal The Service Manager personally got involved in our last two service visits to ensure that our experience was frictionless and efficient. He consisten The Service Manager personally got involved in our last two service visits to ensure that our experience was frictionless and efficient. He consistently under promised and over delivered and is the singular reason we won't bring our car anywhere else. We know we'll be in the best of hands so long as Alfred is at the helm. More
by Jeff
Employees Worked With
Alfred Shahgholian
December 22, 2017
Audi Allroad purchase I purchased a 2015 Allroad through Audi Palo Alto’s certified pre-owned program. They were absolutely terrific to work with and I would recommend thi I purchased a 2015 Allroad through Audi Palo Alto’s certified pre-owned program. They were absolutely terrific to work with and I would recommend this dealership to anyone. More
by Car enthusiast
Employees Worked With
Vonselle Long
December 18, 2017
Don't Service Your Car Here About a month or so ago, I took my car for an annual service at the Palo Alto Audi dealer and I had a very odd experience. They did the check up withi About a month or so ago, I took my car for an annual service at the Palo Alto Audi dealer and I had a very odd experience. They did the check up within a day and called me saying I had an oil leak and asked if I’ve smelt oil in my car or have notice any oil stains on my drive way (I said no to both). They then told me it was a minor oil leak and I could take my time to fix it and my car can be picked up. I asked my mother to pick the car up, since she lives about one mile away from the dealer and I was at work, the person she was working with said it was a major leak that that it would need to fixed immediately. She told me this and thought it was odd, so I decided to take my car to my family mechanic, who we’ve worked with for nearly a decade. He checked the car and it was in perfect shape (no signs of oil leakage). This experience really made me think that this dealer is willing to escalate non issues as serious (potentially life threatening) issues. Telling me that I have a minor leakage then telling my mom (no more than 1 hour latter) that the oil leakage is major and must be fixed immediately. The whole experience seemed a bit to sketchy for me and I will not service my car here again. I wanted to let others know about my last experience here More
by rHoffman
Employees Worked With
Service Department
December 17, 2017
Judgemental folks Terrible service and unfortunately they discriminated you based on how you look and how old you are. I came here to get information from a salesman an Terrible service and unfortunately they discriminated you based on how you look and how old you are. I came here to get information from a salesman and he wasn’t helpful at all. He made me feel like I was wasting his time rather then answering my questions and showing me around. Pretty unhappy and I recommend you guys not judge folks. More
by Audizone789
Employees Worked With
Vonselle Long
November 13, 2017
Poor service I took an appointment for Nov 1st a month earlier for steering volume control not working and sos warning message. I was told it may take 3-4 days as I took an appointment for Nov 1st a month earlier for steering volume control not working and sos warning message. I was told it may take 3-4 days as they have backlog but it is still not done as of today Nov 13th. What is the point of taking appointment if you have to wait so long for such a minor thing. And if they knew they have backlog why did they took the car. They could simply call and tell that they have backlog and need to reschedule the appointment. Even the loaner car they gave was Chevrolet from enterprise. I requested them to call me if any audi loaner car is available but didn't get any call. So I went to center again on Nov 7th to check why service is not done. They haven't looked at the car by that time. I showed my concern and told I want car by today. Then they prioritize my car and started looking into it. I requested to change the loaner car, then they gave me audi. Later in the day they called me and said they need to order parts so it may take another 3 days and said it will be done by Monday Nov 13th. I didn't get any call today so I called them and checked but again they said its not ready. They have received the part but there are cars ahead of me, so it will take more time and not ready to commit when will it be done. I didn't expect such a poor service from Audi. More
by Tej
Employees Worked With
Sandy Skees
October 24, 2017
Horrible service Dreadful service at the Audi Palo Alto. I needed to take my car in due to an airbag recall. Made an appointment for Friday at 7:30am. Was told on t Dreadful service at the Audi Palo Alto. I needed to take my car in due to an airbag recall. Made an appointment for Friday at 7:30am. Was told on the phone it would only take a hour and I could just wait there. On Friday, upon dropping my car off, I'm told it will have to be there the whole weekend as they are very busy. I could pick it up on Monday. On Monday, I leave a voice mail but no call back. I showed up at the dealership anyway late afternoon and am told it's not ready. It will probably take another few days. I asked the agent, what's the point of making an appointment if you can't fulfill it? His response was "we take over 30 appointments a day." How's that answering my question? Like many previous one-star reviews of Audi Palo Alto say, they don't value their customers. More
by iho999
Employees Worked With
Sandy
September 06, 2017
2018 Audi A5 Sportback My experience buying from Audi of Pali Alto has been superb. They sold me the car I wanted at a fair price and help me get the car configured as I wan My experience buying from Audi of Pali Alto has been superb. They sold me the car I wanted at a fair price and help me get the car configured as I wanted it to be. Do Nguyen helped me with all the numerous options and pointed me to Audi Connect support to diagnose and solve the problem I was having with setup. Everything is working perfectly now. More
by Brian D
Employees Worked With
Do Nguyen
August 31, 2017
Horrible experience Had the worst experiences while buying a car. The salesperson, David was rude, unprofessional, condescending and everything that you would not expect Had the worst experiences while buying a car. The salesperson, David was rude, unprofessional, condescending and everything that you would not expect a salesperson to be. He cut short our test drive when he got a call. He told us that another customer was ready to make a deal and he wants us to turn around. Once we returned, nobody was assigned to us so we had to leave after waiting for a while. More
by Sashi123
Employees Worked With
David Young
August 02, 2017
Service was gone downhill I used to have good experience until this visit. I made appointment and expecting the car is served 1.5 hr to 2 hrs. During the waiting, nobody came t I used to have good experience until this visit. I made appointment and expecting the car is served 1.5 hr to 2 hrs. During the waiting, nobody came to update me the process like other customers has received about their cars. Most of the customers are gone but me still waiting. I checked back in with them for 3 times.The only reason at about 2hrs time I got is they got busier and what they can do is to finish it up and return to me without washing it(washing is included in 2hrs service). The last time I had to talk to the manager at 2hr 40ish manager who doesn't know what went wrong during the process. But he pushed it to finish in 20mins. The impression I got from them is "appointment doesn't mean you get served in time", "We can cut down your service if you can't wait..." Except the person who is your agent. Other people there are generally friendly. More
by AudiA4-A5Owner
Employees Worked With
Darren Warner
