Audi Palo Alto

Friendly staff and quick service Had an 8:30 AM appointment for a 1 year maintenance service on my Audi S3. Arrived on time and was immediately greeted by staff. Dropped off my car an Had an 8:30 AM appointment for a 1 year maintenance service on my Audi S3. Arrived on time and was immediately greeted by staff. Dropped off my car and after a bit of paperwork was on my way with a loaner car, the whole experience was pleasant. More

First class service My Audi wouldn't start, so I called Audi Roadside Assistance. They had a truck out to pick up the car within 45 minutes, and had me driving away in a My Audi wouldn't start, so I called Audi Roadside Assistance. They had a truck out to pick up the car within 45 minutes, and had me driving away in a loaner vehicle 30 minutes after that. They found and verified the problem with the car, communicating with me the whole time, even asking my permission to do an extended road test. I definitely came away feeling like an MVP, and would recommend their service center to anyone. More

Matt was great. Service was quite good. Friendly staff and good amenities. My transaction was complicated and Matt was very patient and helpful. Will definitely go Service was quite good. Friendly staff and good amenities. My transaction was complicated and Matt was very patient and helpful. Will definitely go back to Palo Alto Audi. More

Great experience! Had a great experience buying my first Audi. Drew Michaels was an awesome sales person and did a wonderful job keeping me informed throughout the ord Had a great experience buying my first Audi. Drew Michaels was an awesome sales person and did a wonderful job keeping me informed throughout the order and sales process. I was treated fairly and had a really nice, low stress purchasing experience. I am having one of my friends now buy a car here. Highly recommend Audi of Palo Alto! More

well taken care of! Very thorough, professional and managed my needs. Wish that after my service, that the service manager would have been in better communication regard Very thorough, professional and managed my needs. Wish that after my service, that the service manager would have been in better communication regarding my tire recommendation. More

Short visit to check wipers We briefly looked at my windshield wipers which occasionally 'click' inside the car, probably from the switch relay. A tech talked to me about it and We briefly looked at my windshield wipers which occasionally 'click' inside the car, probably from the switch relay. A tech talked to me about it and agreed I'd return when the problem is consistent. More

Great service A good team that follow up - I also appreciate the loaner car and the fact that my car is always washed after it is serviced! A good team that follow up - I also appreciate the loaner car and the fact that my car is always washed after it is serviced! More

Audi Palo Alto lost my keys!!!!!!!!! Terrible customer service, will never come back again. Audi Palo Alto lost my keys and the service manager was totally indifferent and even LIED to me Terrible customer service, will never come back again. Audi Palo Alto lost my keys and the service manager was totally indifferent and even LIED to me saying that they took off my keys and gave them to me. I have told every person I know that has and Audi to never go back here again!!! DO NOT go here! More

Service Good service. I dislike surveys, why do you insist that I waste my time writing a review. I just want my car serviced, without having to wait 2 months Good service. I dislike surveys, why do you insist that I waste my time writing a review. I just want my car serviced, without having to wait 2 months for an appointment. More

Very Happy with my New Audi Compared to some other dealerships, Audi Palo Alto was responsive and very easy to deal with no pressure and none of the "Are you gonna buy today?" BS Compared to some other dealerships, Audi Palo Alto was responsive and very easy to deal with no pressure and none of the "Are you gonna buy today?" BS. The pricing was very fair and I would recommend this dealership to anyone looking for a new Audi. More