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Audi Palo Alto
Palo Alto, CA
2,835 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,835 Reviews of Audi Palo Alto
February 28, 2018
friendly, thorough, efficient service The facilities are spotless and convenient - easy in and out, coffee and snacks in the waiting area. Staff is knowledgable and friendly, from the c The facilities are spotless and convenient - easy in and out, coffee and snacks in the waiting area. Staff is knowledgable and friendly, from the check in person to the service rep. More
by FAM4INPA
Verified CustomerEmployees Worked With
Jesus (service)
February 28, 2018
Wonderful experience Our primary contact was David Young and he was wonderful to work with. We quickly and easily came to a price and from there everything continued to Our primary contact was David Young and he was wonderful to work with. We quickly and easily came to a price and from there everything continued to go smoothly. He made the process easy and stress free. Paloa helped us to understand the technical side of the car and Gino made the financing easy. A truly great team! More
by Marguerite Fisher Hansen
Employees Worked With
Gino Maynetto, David Young , Paola Nunez
February 27, 2018
Visit was for follow up new car orientation Javier was very knowledgeable and helpful explaining the questions I had noted during my first couple months of driving the new Q5. However the email Javier was very knowledgeable and helpful explaining the questions I had noted during my first couple months of driving the new Q5. However the email stated a free wash with my visit and it took him a while to check on this and he then took the car to service dept. I waited over one hour and still no one brought the washed car back, so I finally walked out to the service dept and found my Q5 still sitting in the line and not yet washed. I stopped one of the guys there and told him what happened and he immediately took the car for the wash. I certainly hope in the future when I bring the car back in, the service will be completed in a much more timely manner, so my recommendation of the service center is still questionable. More
by kikuchi6
Employees Worked With
Javier Victor
February 27, 2018
Not sure how I feel about the service The reason I said I'm not sure how I feel about the service is that while it was great that I got a reminder call to set my appointment. When I went The reason I said I'm not sure how I feel about the service is that while it was great that I got a reminder call to set my appointment. When I went to call and set my appointment, the lady told me the earliest appointment is over 1 month a way! Wow, for a simple oil change and routine 10,000 mile service? OK. I set the appointment. Since it was so long ago, I almost forgot the appointment. Yet, I got no reminder confirmation call for my appointment. So, I took it in with key drop the night before anyway. I expected my car to be done on the day of my appointment. Again, I got no call back. So, I called the service department to check on my car. At first, they couldn't find appointment, then they told me the wrong car, then I was told that they didn't have time to finish my car, I might get my car back the next day. I had to press and insist that I get my car back no later than the next day. Fortunately, I did get my car back early the next day. So, well, it might be just that kind of the day for them that day, but I wouldn't say I have the most comforting experience dealing with their service department With all the above said, I loved my A3 Etron!!!! It's a wonderful little car I truly enjoy every minute of it. More
by LoveMyA3Etron
Employees Worked With
Don't know their name
February 27, 2018
TDI fix It was relatively easy to get an appointment. The service person was prompt and polite. It took less than 10 minutes to drop off my car, fill out pa It was relatively easy to get an appointment. The service person was prompt and polite. It took less than 10 minutes to drop off my car, fill out paperwork, get in the provided loaner car and leave. More
by STEPHANIEBEACH
Employees Worked With
Matthew Rost
February 27, 2018
Very good service The service at Audi Palo Alto is great, Ludmila, Michael and Tony helped us to lease a new Audi Q5 and we were very satisfied with the whole purchase The service at Audi Palo Alto is great, Ludmila, Michael and Tony helped us to lease a new Audi Q5 and we were very satisfied with the whole purchase process. More
by yiljin
Employees Worked With
Ludmila Hasan , Michael Cortez-Mejia, Tony Oliva
February 27, 2018
Excellent Service Clean and neat service department, simple process of loaner vehicle, inviting lobby area; friendly service staffs, easy communication, detail state o Clean and neat service department, simple process of loaner vehicle, inviting lobby area; friendly service staffs, easy communication, detail state of vehicle report, short waiting time. More
by Downl Driver
Employees Worked With
Sergio
February 27, 2018
Fantastic, seamless service I showed up, they had the loaner waiting, next day the car was back washed and cleaned, everything (including the loaner) covered under extended warra I showed up, they had the loaner waiting, next day the car was back washed and cleaned, everything (including the loaner) covered under extended warranty. Couldn't have been more painless. More
by Ataraxy
Employees Worked With
Addib Skandari
February 27, 2018
Audi Palo Alto From the moment I drove up to the service area, I was cheerfully and quickly greeted. The young man walked me to the door with an umbrella as it was p From the moment I drove up to the service area, I was cheerfully and quickly greeted. The young man walked me to the door with an umbrella as it was pouring. They must train all their employees well as everyone greeted me with a smile and asked if I was being taken care of. The service advisor was a good listener and had good eye contact. He arranged for my complimentary loaner car. I bearly had time to make my tea inside when another cheerful employee called for me to get my loaner car. I was texted when my car was ready. It had been washed and vacuumed when I picked it up. My car was in for a 15,000 mile check up so we didn’t have any major issues to deal with. More
by MommaMik
Employees Worked With
Sergio in service department.
February 27, 2018
Friendly staff and quick service Had an 8:30 AM appointment for a 1 year maintenance service on my Audi S3. Arrived on time and was immediately greeted by staff. Dropped off my car an Had an 8:30 AM appointment for a 1 year maintenance service on my Audi S3. Arrived on time and was immediately greeted by staff. Dropped off my car and after a bit of paperwork was on my way with a loaner car, the whole experience was pleasant. More
by jedishadow87
Employees Worked With
Jesus
