Audi Palo Alto

Audi Palo Alto From the moment I drove up to the service area, I was cheerfully and quickly greeted. The young man walked me to the door with an umbrella as it was p From the moment I drove up to the service area, I was cheerfully and quickly greeted. The young man walked me to the door with an umbrella as it was pouring. They must train all their employees well as everyone greeted me with a smile and asked if I was being taken care of. The service advisor was a good listener and had good eye contact. He arranged for my complimentary loaner car. I bearly had time to make my tea inside when another cheerful employee called for me to get my loaner car. I was texted when my car was ready. It had been washed and vacuumed when I picked it up. My car was in for a 15,000 mile check up so we didn’t have any major issues to deal with. More

Friendly staff and quick service Had an 8:30 AM appointment for a 1 year maintenance service on my Audi S3. Arrived on time and was immediately greeted by staff. Dropped off my car an Had an 8:30 AM appointment for a 1 year maintenance service on my Audi S3. Arrived on time and was immediately greeted by staff. Dropped off my car and after a bit of paperwork was on my way with a loaner car, the whole experience was pleasant. More

First class service My Audi wouldn't start, so I called Audi Roadside Assistance. They had a truck out to pick up the car within 45 minutes, and had me driving away in a My Audi wouldn't start, so I called Audi Roadside Assistance. They had a truck out to pick up the car within 45 minutes, and had me driving away in a loaner vehicle 30 minutes after that. They found and verified the problem with the car, communicating with me the whole time, even asking my permission to do an extended road test. I definitely came away feeling like an MVP, and would recommend their service center to anyone. More

Matt was great. Service was quite good. Friendly staff and good amenities. My transaction was complicated and Matt was very patient and helpful. Will definitely go Service was quite good. Friendly staff and good amenities. My transaction was complicated and Matt was very patient and helpful. Will definitely go back to Palo Alto Audi. More

Great experience! Had a great experience buying my first Audi. Drew Michaels was an awesome sales person and did a wonderful job keeping me informed throughout the ord Had a great experience buying my first Audi. Drew Michaels was an awesome sales person and did a wonderful job keeping me informed throughout the order and sales process. I was treated fairly and had a really nice, low stress purchasing experience. I am having one of my friends now buy a car here. Highly recommend Audi of Palo Alto! More

well taken care of! Very thorough, professional and managed my needs. Wish that after my service, that the service manager would have been in better communication regard Very thorough, professional and managed my needs. Wish that after my service, that the service manager would have been in better communication regarding my tire recommendation. More

Short visit to check wipers We briefly looked at my windshield wipers which occasionally 'click' inside the car, probably from the switch relay. A tech talked to me about it and We briefly looked at my windshield wipers which occasionally 'click' inside the car, probably from the switch relay. A tech talked to me about it and agreed I'd return when the problem is consistent. More

Great service A good team that follow up - I also appreciate the loaner car and the fact that my car is always washed after it is serviced! A good team that follow up - I also appreciate the loaner car and the fact that my car is always washed after it is serviced! More

Audi Palo Alto lost my keys!!!!!!!!! Terrible customer service, will never come back again. Audi Palo Alto lost my keys and the service manager was totally indifferent and even LIED to me Terrible customer service, will never come back again. Audi Palo Alto lost my keys and the service manager was totally indifferent and even LIED to me saying that they took off my keys and gave them to me. I have told every person I know that has and Audi to never go back here again!!! DO NOT go here! More

Service Good service. I dislike surveys, why do you insist that I waste my time writing a review. I just want my car serviced, without having to wait 2 months Good service. I dislike surveys, why do you insist that I waste my time writing a review. I just want my car serviced, without having to wait 2 months for an appointment. More