Audi Palo Alto

highly efficient staff and friendly service attitude High efficient in identifying issues with my car. Super friendly staff. Got my Uber ride as well as a loaner when it's available. I'm satisfied wit High efficient in identifying issues with my car. Super friendly staff. Got my Uber ride as well as a loaner when it's available. I'm satisfied with the entire service experience. I will come again More

Fast, efficient and friendly service. Highly recommended! We had a wonderful experience buying our car from this dealership. The service was friendly and efficient, we were never pressurized to make the purc We had a wonderful experience buying our car from this dealership. The service was friendly and efficient, we were never pressurized to make the purchase, and our sales rep (Luan) was highly knowledgeable regarding the car and the whole process. We felt we got a great price too. In all, we were very happy with the process and would definitely recommend this dealership to our friends. More

Fast, Friendly and High-Quality!!! If you have an Audi this is the dealer or service place to visit. The staff is incredibly efficient and nice. Your car will be well taken care of, and If you have an Audi this is the dealer or service place to visit. The staff is incredibly efficient and nice. Your car will be well taken care of, and they'll make sure you are in no way inconvenienced. More

Great service! They have great customer service and the paperwork process was fast and efficient! This is our second Audi from them and we are very happy. They have great customer service and the paperwork process was fast and efficient! This is our second Audi from them and we are very happy. More

My Audi SQ5 experience Michael provided good service ( 5 star- no hard sales, offered a discount and communicated regularly on the status of my car) but the reasons Audi Pal Michael provided good service ( 5 star- no hard sales, offered a discount and communicated regularly on the status of my car) but the reasons Audi Palo Alto got 4 stars. 1) My brand new SQ5 had a dent in it when I got it and I need to take an extra trip to the dealer get it fixed and 2) it took 2 weeks to get the car and while Michael provided me regular updates, 2 weeks seems like a really long time when you have made your mind up on a car and when other dealers have it in stock. More

Delivered as promised On time service done well and courteously. Nice loaner car too. I was pleasantly surprised. They even washed and vacuumed the car. Thanks a lot. On time service done well and courteously. Nice loaner car too. I was pleasantly surprised. They even washed and vacuumed the car. Thanks a lot. More

Learning session on Q7 Paola did another orientation on car we bought in November. The interaction with phone and navigation and music was a little confusing trying to read Paola did another orientation on car we bought in November. The interaction with phone and navigation and music was a little confusing trying to read it in manual. Truly need videos for us! We appreciated another session and Paola was great. Sorry we do not know Paola’s last name. More

Bad experience Very bad experience at Audi Palo Alto. In a nutshell, my Audi Q5 is affected by an intermitting noise coming from the sunroof, which is a well known p Very bad experience at Audi Palo Alto. In a nutshell, my Audi Q5 is affected by an intermitting noise coming from the sunroof, which is a well known problem and I wish I knew it before. They refuse to fix it in warranty unless I can replicate the noise with them in the car. It bugs me that even their sale person who sold me the car Michael Low has the same problem on his Audi, so he knows what I am talking about, but they are not willing to fix it for me. Also, the service people acted in a mean way. If I think that I gave them my business I feel pretty bad. Make yourself a favor and buy a good car at a good dealership Audi and Audi Palo Alto are not good, and if you will have problems with your car, you will see it yourself. More

Allroad 35,000 check Addib was great. He went above and beyond to make sure all aspects of my appointment were seamless and efficient. Also extremely pleasant and profes Addib was great. He went above and beyond to make sure all aspects of my appointment were seamless and efficient. Also extremely pleasant and professional. More