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Audi Palo Alto
Palo Alto, CA
2,831 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,831 Reviews of Audi Palo Alto
March 15, 2018
worst experience I dropped my car off for a quick part fix that was suppose to take one hour. It took me almost 2 days later to get a hold of someone to find out what I dropped my car off for a quick part fix that was suppose to take one hour. It took me almost 2 days later to get a hold of someone to find out what was going on with my car. I texted the auto text message service that I have used previously and no response. I called customer service almost every hour for 2 days and no answer. Finally decided to call the sales department as I knew someone would answer. I demanded someone to call me back and finally they did to inform me my part was never ordered!! This service was unacceptable for audi. The funny part of it all is they had NO problem calling me after to pay for my next service package. They were calling me almost two times a day. Funny how that works. I have been going to the Burlingame office and have had amazing experience but the PA office is soo much closer for me. Its a huge disappointment. More
by LFONTANA
Verified CustomerEmployees Worked With
Jesus
March 15, 2018
Repair of sunroof rattle/TDI recall Matthew my service advisor was excellent. He kept me up to date on repairs and managed the whole process with the utmost professionalism. Paul, the sh Matthew my service advisor was excellent. He kept me up to date on repairs and managed the whole process with the utmost professionalism. Paul, the shop foreman listened carefully to my concerns and validated them. The repair was done in a timely manner and corrected the problem that has plagued the vehicle since purchase. I had a beautiful service loaner, couldn’t be happier. More
by KENFELCHDC
Employees Worked With
Matthew, Paul , Manny Alcaine
March 15, 2018
Poor Quality of Mechanical service Scheduled service appointment in advance (6 weeks) and due to insufficient mechanic staff levels it took a week before the service work was completed Scheduled service appointment in advance (6 weeks) and due to insufficient mechanic staff levels it took a week before the service work was completed when it should have taken 1 day. Additionally not happy about having to pay for diagonistic on indicator lights that failed to detect tire pressure issue even though I have an extended warranty - the indicator lights are part of the overall car operating system and from my perspective likely a software issue with the car especially since the indicators come off and on periodically without clear source of issue. I also asked that all 4 tire pressures be checked and one day after the service I noticed the tires looked low and eveyone of them was under inflated by ~10lbs. I have had issues with prior service as well however have not written a review- in general the thoroughness and quality of work is spotty leading to multiple trips back to dealer to reset various software indicators such as "add blue" sensor - which takes considerable time and is very annoying since work was not finished correctly the first time.. More
by Jan
Employees Worked With
Martin Russo
March 15, 2018
Ordered the wrong part I had ordered a new key/remote and wanted to get that reprogrammed since I had lost my spare and wanted to play it safe. I got my original remote repr I had ordered a new key/remote and wanted to get that reprogrammed since I had lost my spare and wanted to play it safe. I got my original remote reprogrammed but when the new key/remote came in I went to get it reprogrammed as well. After waiting for an hour and a half I was told that it was the wrong part and that they would have to reorder it. I have no faith now that they will get it right the next time. More
by joe@varghese.org
Employees Worked With
Not sure who I dealt with
March 14, 2018
Great overall service experience Before going to Audi Palo Alto, I had walked in to other luxury car dealerships and was either ignored or treated as a non-serious buyer. Totally not Before going to Audi Palo Alto, I had walked in to other luxury car dealerships and was either ignored or treated as a non-serious buyer. Totally not the case here. I had the pleasure of working with Paola and from beginning to end she was the definition of great client service. She was able to quickly assess what I was looking for and found me the perfect car in stock. Once I settled on purchasing it, working with the finance team was the best I've experienced in the many, many negotiations I've been a part of helping family and friends buy their own cars. More
by ADDIAZ2004
Employees Worked With
Paola Nunez, Tony Oliva, Martin Russo
March 14, 2018
Service Top notch customer service rhatbwenbt above and beyond. Took time to listen to myvl explanation if exactly what was going 9n with my vehicle. Thank y Top notch customer service rhatbwenbt above and beyond. Took time to listen to myvl explanation if exactly what was going 9n with my vehicle. Thank you More
by JOINWITHJENN
Employees Worked With
Addib
March 14, 2018
Manny is top notch! Manny was very easy to work with. He was up front with the numbers and we worked the deal seamlessly. I will definitly be back to buy my next car an Manny was very easy to work with. He was up front with the numbers and we worked the deal seamlessly. I will definitly be back to buy my next car and I would recommend him to my family and friends. If you want the best customer service and an honest salesperson with integrity, you can't get better than Manny. More
by samueltouma19
Employees Worked With
Manny Alcaine
March 14, 2018
20K service Please put the name of service advisor to make this review easy.this is not fun I do not want to write an essay not sure why I need this section Please put the name of service advisor to make this review easy.this is not fun I do not want to write an essay not sure why I need this section More
by RUBIN.MIRI
Employees Worked With
Matthew Rost
March 14, 2018
First time they f^%~*+d up Everything sucked. Showed at 7:45a for a simple 10k service. Couldn’t get it done in one day. Communication around that was weak. Returned vehicle the Everything sucked. Showed at 7:45a for a simple 10k service. Couldn’t get it done in one day. Communication around that was weak. Returned vehicle the next day and couldn’t even get the cleaning of the vehicle right. Main service contact was impotent to make a difference. Service Manager was deeply apologetic, albeit on day 2 when my frustration was at the boiling point. This is my second Audi and I have never before had anything less than stellar service there previously. I’ll give them one more shot before bailing on them as my service provider, hoping that maybe Mercury was in retrograde or some such California rationale to cause the visit to go so awry... (Price is listed as excellent given my prepaid service set up) More
by Tlevitan
Employees Worked With
Matt (?)
March 14, 2018
Routine service Loaner car was invaluable, as part called for by recall was delayed. Communication was excellent, with daily updates and expected schedule provided - Loaner car was invaluable, as part called for by recall was delayed. Communication was excellent, with daily updates and expected schedule provided - made up for the delays More
by wmavity
Employees Worked With
Javier Victor
