Audi Palo Alto

Great overall service experience Before going to Audi Palo Alto, I had walked in to other luxury car dealerships and was either ignored or treated as a non-serious buyer. Totally not Before going to Audi Palo Alto, I had walked in to other luxury car dealerships and was either ignored or treated as a non-serious buyer. Totally not the case here. I had the pleasure of working with Paola and from beginning to end she was the definition of great client service. She was able to quickly assess what I was looking for and found me the perfect car in stock. Once I settled on purchasing it, working with the finance team was the best I've experienced in the many, many negotiations I've been a part of helping family and friends buy their own cars. More

Service Top notch customer service rhatbwenbt above and beyond. Took time to listen to myvl explanation if exactly what was going 9n with my vehicle. Thank y Top notch customer service rhatbwenbt above and beyond. Took time to listen to myvl explanation if exactly what was going 9n with my vehicle. Thank you More

Manny is top notch! Manny was very easy to work with. He was up front with the numbers and we worked the deal seamlessly. I will definitly be back to buy my next car an Manny was very easy to work with. He was up front with the numbers and we worked the deal seamlessly. I will definitly be back to buy my next car and I would recommend him to my family and friends. If you want the best customer service and an honest salesperson with integrity, you can't get better than Manny. More

20K service Please put the name of service advisor to make this review easy.this is not fun I do not want to write an essay not sure why I need this section Please put the name of service advisor to make this review easy.this is not fun I do not want to write an essay not sure why I need this section More

First time they f^%~*+d up Everything sucked. Showed at 7:45a for a simple 10k service. Couldn’t get it done in one day. Communication around that was weak. Returned vehicle the Everything sucked. Showed at 7:45a for a simple 10k service. Couldn’t get it done in one day. Communication around that was weak. Returned vehicle the next day and couldn’t even get the cleaning of the vehicle right. Main service contact was impotent to make a difference. Service Manager was deeply apologetic, albeit on day 2 when my frustration was at the boiling point. This is my second Audi and I have never before had anything less than stellar service there previously. I’ll give them one more shot before bailing on them as my service provider, hoping that maybe Mercury was in retrograde or some such California rationale to cause the visit to go so awry... (Price is listed as excellent given my prepaid service set up) More

Routine service Loaner car was invaluable, as part called for by recall was delayed. Communication was excellent, with daily updates and expected schedule provided - Loaner car was invaluable, as part called for by recall was delayed. Communication was excellent, with daily updates and expected schedule provided - made up for the delays More

Thank you Drew for the great customer service! Drew found me the exact car I was looking for from the loaner pool as Audi stopped making the color I wanted in Dec. Not a hard sell and the price wa Drew found me the exact car I was looking for from the loaner pool as Audi stopped making the color I wanted in Dec. Not a hard sell and the price was fair. I know the Audi care is worth getting not sure of the other programs but I know German cars are expensive to service so opted for some addtional coverage. More

Usually outstanding service Always in the past I have had a great experience with the service department at Palo Alto Audi. The first repair (emissions for TDI) was again outsta Always in the past I have had a great experience with the service department at Palo Alto Audi. The first repair (emissions for TDI) was again outstanding. There were problems with the requested alignment afterwards that took far to long(2 days initially) and then the alignment was worse. I returned and it again took 2 days. On top of that a remote battery charger was left in my vehicle. There was the additional problem of not receiving any message or phone call from the service department. I had to do the calling to find out my car was still not ready. I will return for service again once more, but if the process is not 100% as before, I will have to look elsewhere for service on my vehicle. More

Wonderful service people! I bought my A8 and serviced it for years at Stevens Creek Audi and dreaded going there for service whenever my car needed work. I needed a windshield I bought my A8 and serviced it for years at Stevens Creek Audi and dreaded going there for service whenever my car needed work. I needed a windshield as mine had developed a crack and I called them and they couldn't take it in to get the windshield taken car of but they recommended a glass company to replace it. Long story short, the glass company that they recommended installed the wrong windshield as it did not work with the cruise control system of my Audi. I called Stevens Creek and they said there was nothing that they can do, I couldn't believe it! They were the ones that recommended this glass company to me and they did not take any responsibility! I called Audi Palo Alto and spoke with the manager Alfred and I have to say I was very impressed. Not only did he have nothing to do with my initial windshield recommendation but he went out of his way to call the glass company that Stevens Creek recommended and he coordinated getting the right windshield installed in my car. This type of service is what I call going above and beyond as not only did they not make any money from me but they fixed a total screw up from another dealership. Thank you Alfred and Audi Palo Alto, great job and you have a new customer in me. More

Efficiency I have been buying and selling cars at Audi Palo Alto for years. I appreciate their professionalism, great Service/Sales department. Overall I've had I have been buying and selling cars at Audi Palo Alto for years. I appreciate their professionalism, great Service/Sales department. Overall I've had a pleasant experience every time. More