Audi Palo Alto

Fast and done well Addib was pleasant and remembered me, and had recall problem complete faster than expected. The other important feedback I would give is that the se Addib was pleasant and remembered me, and had recall problem complete faster than expected. The other important feedback I would give is that the settings changed for my preset heating and I had to return to the service department to have the settings restored. More

Good service but pricey and a bit slow Good service department Ask lots of questions to not get surprised with additional costs Challenging to schedule appointments - cannot be in hurry Good service department Ask lots of questions to not get surprised with additional costs Challenging to schedule appointments - cannot be in hurry Took 3 Monty’s to get appointment and 4 days without car More

Safety recall + one minor service Yes, Sergio took care of the whole process with high professionalism. It was prompt and pleasurable experience! Will definitely come back with other s Yes, Sergio took care of the whole process with high professionalism. It was prompt and pleasurable experience! Will definitely come back with other service needs. More

Great service visit Brought in my A4 for a small recall service and covered 10k service. Really efficient in getting me in and out with a loaner. Pick up later was great Brought in my A4 for a small recall service and covered 10k service. Really efficient in getting me in and out with a loaner. Pick up later was great as I went through the sales side and someone walked me back to my service advisor to go through my car. They now email a service report which I prefer over the printouts. Happy with my service. More

Regular service in a rush I discovered that I needed to fly to the east coast on the same day that I had a regularly scheduled service appointment for my A5. I arrived at the s I discovered that I needed to fly to the east coast on the same day that I had a regularly scheduled service appointment for my A5. I arrived at the service doors first thing in the morning and Jesus promised he would have me out in time for my noon flight to DC (last one). In spite of the bulge of early morning arrivals at the service center, he did as he promised. I parked at SFO and leisurely made my way to the gate for my flight. Well done. More

Awesome! Very professional staff that works at Audi Palo Alto and I would recommend this dealership to anyone looking for an Audi. Ended up finding the car I w Very professional staff that works at Audi Palo Alto and I would recommend this dealership to anyone looking for an Audi. Ended up finding the car I wanted with all of the equipment package. Best of all drove off with the car at a great price. More

Thank you Justin Justin in the parts department was very helpful, professional and attentive. His excellent customer service made up for the ordeal I went thru with g Justin in the parts department was very helpful, professional and attentive. His excellent customer service made up for the ordeal I went thru with getting my mats ordered. More

Excellent customer care Dealer was missing a part and then expedited acquisition and repair. Seamless. Mathew Rost absolutely stayed on top of the issue (a recall repair) and Dealer was missing a part and then expedited acquisition and repair. Seamless. Mathew Rost absolutely stayed on top of the issue (a recall repair) and kept me apprised throughout, even though I know he was also busy with other clients. More

Exceptional service and professionalism My experiences at Audi Palo Alto were nothing short of incredible. I was taken care of like I was a CEO and treated with the utmost respect. The proce My experiences at Audi Palo Alto were nothing short of incredible. I was taken care of like I was a CEO and treated with the utmost respect. The process of purchasing a new car was simple, straightforward, and pleasant. Charles and Paola took care of me like family and my wife and I are going to buy a second car from them very soon. We are Audi Palo Alto customers for life and have already told all my friends about my experience there. I am exceedingly happy with my new SQ5 and love the car and had an overall exceptional experience at Audi Palo Alto. More