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Audi Palo Alto
Palo Alto, CA
2,817 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,817 Reviews of Audi Palo Alto
March 18, 2018
Hit or Miss Going to a dealer is always a hit or a miss. You can have a horrible experience one time and then a great experience the next and vise versa. This w Going to a dealer is always a hit or a miss. You can have a horrible experience one time and then a great experience the next and vise versa. This was one of the better experiences I've had in general. It's unfortunate that in order to get an appoint schedule at this dealer you have to schedule at least 1 month in advance. They are always busy. So even scheduling my appointment 1 month ahead, I get an email notifying me that they have to do some kind of repaving in the garage and the next available appointment would be in a month. Pretty disappointing, but Sam Brown acknowledge how much of an inconvenience this was and tried to rectify it. Sam was professional and courteous. She probably had to deal with a few of these calls as the service area was shut down for several days. When my appointment day arrived, Addib Skandari was my service agent and breezed me through the checkin process. Informed me when he would contact me and how to reach him if I did not hear back. Outside of getting an ugly green loaner car for the day, everything was smooth from a service perspective. I did notice a pen mark on the leather seat that was not there before, but I can't be sure so no finger pointing. More
by gku
Verified CustomerEmployees Worked With
Addib Skandari, Sam Brown
March 17, 2018
Used Car Purchase Marcus went beyond the call of duty by meeting me in a parking lot at 9:30pm to help me with the hood latch which turned into a warranty item...and se Marcus went beyond the call of duty by meeting me in a parking lot at 9:30pm to help me with the hood latch which turned into a warranty item...and set me up with a loaner car. Tony was very helpful for financial/ extended warranty options. Great team!!! More
by KLSIELER
Employees Worked With
Charles Fredell , Marcus Ramirez, Tony Oliva
March 17, 2018
Audi recall gone bad After receiving a recall notice from Audi, we called and made an appointment to take our Q5 in. There was no appointment available for over a month, w After receiving a recall notice from Audi, we called and made an appointment to take our Q5 in. There was no appointment available for over a month, which is normal for Palo Alto Audi. When I took the car in on scheduled day, I was informed they didn’t have the necessary parts and I had to make another appointment for when it becomes available the following week. It was disappointing that no one bothered to contact us the day before to not go in, reschedule for another date, and don’t ask friends and neighbors to drive my kids to school for absolutely no reason. Very disappointing. More
by MORADF
Employees Worked With
Don’t recall names.
March 16, 2018
Great service experience but careless So I went to Audi Palo Alto to do 20k miles service, When I got there the service advisor is really nice, I work with Matthew Rost, he listen carefull So I went to Audi Palo Alto to do 20k miles service, When I got there the service advisor is really nice, I work with Matthew Rost, he listen carefully about my complain and he suggest me what service to take and etc. However, probably because of the technicians, when I got home they forgot to close the oil cap and my engine light is flashing so the next day I went there and complain. Matthew Immediately take my car and it takes about 20 mins for them to fix it. Great experiences but, really need improvement. More
by ANDY30
Employees Worked With
Matthew Rost
March 16, 2018
Fixed the headlight bumper and recall . No charge and they were very friendly.I really appreciate all that they did. I think they went above and beyond great job . No charge and they were very friendly.I really appreciate all that they did. I think they went above and beyond great job More
by bschmutte
Employees Worked With
Matt in service was great !!!, Luan Nguyen
March 16, 2018
Audi Maintenance Thank you for taking such great care of my Q5! Thanks Matt! Matt was able to get a loaner car for me when I did not expect to have to leave my car. Thank you for taking such great care of my Q5! Thanks Matt! Matt was able to get a loaner car for me when I did not expect to have to leave my car. Thank you! The whole experience was pleasant. More
by D
Employees Worked With
Matt was great! Dorothy topped my oil off and showed me how to check on the console for the oil level. Thank you Dorothy!!!
March 16, 2018
They took 2 months to fix our drivers seat. They forgot to order the parts for 3 weeks, then forgot to order all of the parts, Ended up with a loaner for almost 3 weeks. Management never retur They forgot to order the parts for 3 weeks, then forgot to order all of the parts, Ended up with a loaner for almost 3 weeks. Management never returned our calls. I would not recommend getting your car serviced here. More
by marklite
Employees Worked With
Andy Tran
March 16, 2018
Great Audi Service center No issues, in and out quickly. Vehicle was ready on time as promised. Nice loaner vehicle and good customer lounge. Service advisor Sergio was great, No issues, in and out quickly. Vehicle was ready on time as promised. Nice loaner vehicle and good customer lounge. Service advisor Sergio was great, very knowleable. More
by Ngray
Employees Worked With
Sergio Rizo
March 16, 2018
efficient, simple and comprehensive Checked the tire pressure and 25000 miles maintenance. Mr. Sergio Rizo explained me patiently in the office and sent me a comprehensive report doc aft Checked the tire pressure and 25000 miles maintenance. Mr. Sergio Rizo explained me patiently in the office and sent me a comprehensive report doc after the maintenance. Also, he was able to recognize me the time I went to pick up my car which made us feel welcoming... More
by zt
Employees Worked With
SERGIO RIZO
March 16, 2018
Awesome, fast, friendly Just took great care of everything. Loved the text updates, easy car loaner process, exceptionally friendly and service minded. Whatever they are do Just took great care of everything. Loved the text updates, easy car loaner process, exceptionally friendly and service minded. Whatever they are doing different this year really shows. Thank you! More
by caravistnes
Employees Worked With
Matt in service Dept
