Audi Palo Alto

Regular service in a rush I discovered that I needed to fly to the east coast on the same day that I had a regularly scheduled service appointment for my A5. I arrived at the s I discovered that I needed to fly to the east coast on the same day that I had a regularly scheduled service appointment for my A5. I arrived at the service doors first thing in the morning and Jesus promised he would have me out in time for my noon flight to DC (last one). In spite of the bulge of early morning arrivals at the service center, he did as he promised. I parked at SFO and leisurely made my way to the gate for my flight. Well done. More

Awesome! Very professional staff that works at Audi Palo Alto and I would recommend this dealership to anyone looking for an Audi. Ended up finding the car I w Very professional staff that works at Audi Palo Alto and I would recommend this dealership to anyone looking for an Audi. Ended up finding the car I wanted with all of the equipment package. Best of all drove off with the car at a great price. More

Thank you Justin Justin in the parts department was very helpful, professional and attentive. His excellent customer service made up for the ordeal I went thru with g Justin in the parts department was very helpful, professional and attentive. His excellent customer service made up for the ordeal I went thru with getting my mats ordered. More

Excellent customer care Dealer was missing a part and then expedited acquisition and repair. Seamless. Mathew Rost absolutely stayed on top of the issue (a recall repair) and Dealer was missing a part and then expedited acquisition and repair. Seamless. Mathew Rost absolutely stayed on top of the issue (a recall repair) and kept me apprised throughout, even though I know he was also busy with other clients. More

Exceptional service and professionalism My experiences at Audi Palo Alto were nothing short of incredible. I was taken care of like I was a CEO and treated with the utmost respect. The proce My experiences at Audi Palo Alto were nothing short of incredible. I was taken care of like I was a CEO and treated with the utmost respect. The process of purchasing a new car was simple, straightforward, and pleasant. Charles and Paola took care of me like family and my wife and I are going to buy a second car from them very soon. We are Audi Palo Alto customers for life and have already told all my friends about my experience there. I am exceedingly happy with my new SQ5 and love the car and had an overall exceptional experience at Audi Palo Alto. More

Worth the drive for excellent service Long time Audi owner and out of the 3 dealerships I've been to, Audi Palo Alto had provided consistent quality service in the past 2 years I've been g Long time Audi owner and out of the 3 dealerships I've been to, Audi Palo Alto had provided consistent quality service in the past 2 years I've been going here. This is not the closest dealership to me but it's definitely worth the extra drive to receive the service you should expect from owning an Audi. More

Great experience I worked with Mathew Rost in the service department. He was incredibley professional, intelligent and also very helpful!!! I really felt well taken ca I worked with Mathew Rost in the service department. He was incredibley professional, intelligent and also very helpful!!! I really felt well taken care off. He deserves to be promoted. as a physician who has very little time on her hands, Mathew was able to get a loner car for me to be able to get back to work quickly enough while my car was being taken care of. He recognized and emergency situation with my tires which also got taken care off. Thank you Mathew for your help, service and dedication! More

Maintenance plus recall Took some time, but no complaint as I got a courtesy vehicle, this was a recent one so I could evaluate what may well be my next Audi. The delay was Took some time, but no complaint as I got a courtesy vehicle, this was a recent one so I could evaluate what may well be my next Audi. The delay was necessary to correctly solve a problem related to the maintenance, basically a check light that led to the need for an unexpected part replacement, this was done under guarantee. More

Recall Audi Q5 and 25k warranty I arrived way before scheduled appt, traffic was light! Waited in line for service in my car which I thought was procedure in the past. I was the fi I arrived way before scheduled appt, traffic was light! Waited in line for service in my car which I thought was procedure in the past. I was the first one to arrive for 7:30 appt! Customers started arriving and two men sat by the bench near the office, I stayed in my car thinking the service personnel would take me first! I was actually 5 in line inside the check in area! So, got there too early but ended up waiting longer to check in! I questioned about this and asked what the procedure was to check my car in he said stay with your car and a guy will put a number on the dash window so the check in guys would know who came in first! Nobody place a number "1" on my window! So, I was thoroughly confused since 4 people got checked in before me! I guess nobody followed standard procedure! Also, when I arrived many people, saw me there waiting before other customers arrived! In the past I've felt there was better service than this time! More