Audi Palo Alto

Windshield replaced under Luxcare package purchased My windshield needed to be replaced due to crack. When I arrived, Sergio did not know how to proceed., however, to make a long story short, he went ab My windshield needed to be replaced due to crack. When I arrived, Sergio did not know how to proceed., however, to make a long story short, he went above and beyond to insure I was satisfied and that the work that needed to be done was covered under my Luxcare package and completed at no cost to me. THANK YOU, SERGIO. My ONLY complaint is that my car was not returned to me clean - I expected it to be washed after the service, especially after having my car over a weekend (dropped on Friday and returned on Monday). More

Great sales team The whole team was very friendly and answered all my concerns and questions in a timely manor. I will recommend them to anyone who who asks for a rec The whole team was very friendly and answered all my concerns and questions in a timely manor. I will recommend them to anyone who who asks for a recommendation More

Thorough, Polite and Addresses my cincert My service rep Matthew Rost was very polite and responsive to all my questions. I am completely satisfied with my experience and with Matthew’s respon My service rep Matthew Rost was very polite and responsive to all my questions. I am completely satisfied with my experience and with Matthew’s responsiveness. More

Friendly and courteous I felt that my service advisor (Matt) was willing to help customers. I appreciated that he kept me posted on the status during the service. I felt that my service advisor (Matt) was willing to help customers. I appreciated that he kept me posted on the status during the service. More

10k service on leased Q5 As soon as I arrived, Matthew took care of this scheduled service and promptly contacted me when the car was ready. This had a very minimal impact on As soon as I arrived, Matthew took care of this scheduled service and promptly contacted me when the car was ready. This had a very minimal impact on my day, which is exactly what I wanted. Great job, Matt. More

They took care of every detail. Sergio is fantastic. We needed to troubleshoot a problem in my Audi Allroad. He took care of every detail in a professional and friendly manner. He tr Sergio is fantastic. We needed to troubleshoot a problem in my Audi Allroad. He took care of every detail in a professional and friendly manner. He tracked the work on my auto and kept me informed. More

Loaner I was asked to use the shuttle and Uber instead of a loaner car. Although getting to work was fine, arranging a ride back to the service center was ve I was asked to use the shuttle and Uber instead of a loaner car. Although getting to work was fine, arranging a ride back to the service center was very clunky and took me an hour to get picked up. Next time I will insist on a loaner. More

Awesome service! I went to the service center for getting a couple of marks buffed out and to get protective waxing on my Q5. Jesus helped me in getting that and also I went to the service center for getting a couple of marks buffed out and to get protective waxing on my Q5. Jesus helped me in getting that and also hooked me up with an Uber pickup/drop off because there werent enough courtsey vehicals available. More

Polite, educated and not pushy We purchased a new Audi A5 Quattro and Paula was our salesperson. She answered all of our questions and was very patient with us. We test drove the ca We purchased a new Audi A5 Quattro and Paula was our salesperson. She answered all of our questions and was very patient with us. We test drove the car and she walked us through all of the features and controls in the car. More