Audi Palo Alto

Windshield repair They did an amazing job replacing my windshield. I had taken it to the recommended shop from my insurance company against my better judgement. The p They did an amazing job replacing my windshield. I had taken it to the recommended shop from my insurance company against my better judgement. The place did not use original glass and also left air bubbles behind the rear view mirror. I called Jesus and he said that Audi Pali Alto could replace the window and recalibrate the sensors all in the same appointment. They took care of it all in a very timely manner. Everyone there was polite and friendly and my car came back like new! More

Brakes and air suspension service The staff was friendly and provided me with great service. they also gave me a loaner car even though I didnt have any appointments with them. The staff was friendly and provided me with great service. they also gave me a loaner car even though I didnt have any appointments with them. More

Pretty good results! They fixed the noise at the roof window and did the maintainence of my front break. But the noise of driver’s seat is still there. They fixed the noise at the roof window and did the maintainence of my front break. But the noise of driver’s seat is still there. More

Safety recall and sensor I worked with Jesus Cordero. He was very helpful, knowledgable , and professional. My experience definitely reinforced my hope you be a loyal Audi c I worked with Jesus Cordero. He was very helpful, knowledgable , and professional. My experience definitely reinforced my hope you be a loyal Audi customer for a long, long, time. More

Windshield replaced under Luxcare package purchased My windshield needed to be replaced due to crack. When I arrived, Sergio did not know how to proceed., however, to make a long story short, he went ab My windshield needed to be replaced due to crack. When I arrived, Sergio did not know how to proceed., however, to make a long story short, he went above and beyond to insure I was satisfied and that the work that needed to be done was covered under my Luxcare package and completed at no cost to me. THANK YOU, SERGIO. My ONLY complaint is that my car was not returned to me clean - I expected it to be washed after the service, especially after having my car over a weekend (dropped on Friday and returned on Monday). More

Great sales team The whole team was very friendly and answered all my concerns and questions in a timely manor. I will recommend them to anyone who who asks for a rec The whole team was very friendly and answered all my concerns and questions in a timely manor. I will recommend them to anyone who who asks for a recommendation More

Thorough, Polite and Addresses my cincert My service rep Matthew Rost was very polite and responsive to all my questions. I am completely satisfied with my experience and with Matthew’s respon My service rep Matthew Rost was very polite and responsive to all my questions. I am completely satisfied with my experience and with Matthew’s responsiveness. More

Friendly and courteous I felt that my service advisor (Matt) was willing to help customers. I appreciated that he kept me posted on the status during the service. I felt that my service advisor (Matt) was willing to help customers. I appreciated that he kept me posted on the status during the service. More

10k service on leased Q5 As soon as I arrived, Matthew took care of this scheduled service and promptly contacted me when the car was ready. This had a very minimal impact on As soon as I arrived, Matthew took care of this scheduled service and promptly contacted me when the car was ready. This had a very minimal impact on my day, which is exactly what I wanted. Great job, Matt. More