Audi Palo Alto

Great service Service delivered as promised. Nice facilities and friendly staff. They have a loaner program that offers customers loaner cars if the required servic Service delivered as promised. Nice facilities and friendly staff. They have a loaner program that offers customers loaner cars if the required service cannot be done in a day. More

Quick Friendly Service, Clean and Comfortable Came in to scheduled maintenance and recall work. drop off was quick. Sergio was nice and professional. was contacted before visit to select loaner v Came in to scheduled maintenance and recall work. drop off was quick. Sergio was nice and professional. was contacted before visit to select loaner vehicle. waiting area was nice, clean and decent amenities. Pickup was fast and car nicely washed. More

Love to do business with Palo Alto Audi I purchased my first Audi three months ago but the car got hit on the second day. In this unfortunate situation, the dealership offers me a lot of hel I purchased my first Audi three months ago but the car got hit on the second day. In this unfortunate situation, the dealership offers me a lot of help dealing with the insurance claim, and also offer me purchase back the damaged car from me. Special thanks to Marcus, Charles and Richard, they all give me tremendous help to solve this complicated case and make me drive another brand new Audi home. I view the dealership more as friend and business partner, I will do everything I can to spread the words! More

Recall I was very pleased with the entire process with the exception of the difficulty in setting up a date to have this work completed in s timely msnner I was very pleased with the entire process with the exception of the difficulty in setting up a date to have this work completed in s timely msnner More

Smooth and pleasant buying experience. One of the best car buying experiences I have had. Everyone was fantastic. Alison was extremely responsive and straightforward and friendly, not at One of the best car buying experiences I have had. Everyone was fantastic. Alison was extremely responsive and straightforward and friendly, not at all sales, making for a smooth and pleasant buying experience for my daughter's first car. More

Very frustrating experience I made an appointment because of a recall notice and was given a date six weeks out so they could ensure the parts would be there for the six hours I I made an appointment because of a recall notice and was given a date six weeks out so they could ensure the parts would be there for the six hours I was told it would take. Instead it took six days. The service rep however was terrific but the internal processes let him down. More

Sergio was great! Sergio made everything really easy and he was very accommodating to my schedule. I really appreciated his recommendations, and my car was in fabulous Sergio made everything really easy and he was very accommodating to my schedule. I really appreciated his recommendations, and my car was in fabulous shape when I picked it up! More

A pleasurable experience I was in and out with the car quickly Most comfortable dealership that I purchased as car from. No sales pressure when I declined extra warinties I was in and out with the car quickly Most comfortable dealership that I purchased as car from. No sales pressure when I declined extra warinties More

david young was excellent David took time to explain all features and answered all our questions. He told us to return in a few weeks if we had any additional questions. David took time to explain all features and answered all our questions. He told us to return in a few weeks if we had any additional questions. More