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Audi Palo Alto

Palo Alto, CA

4.1
2,817 Reviews

1730 Embarcadero Rd

Palo Alto, CA

94303

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2,817 Reviews of Audi Palo Alto

April 06, 2018

Not Fullfill Promises I bought a Q5 Prestige from this dealer, i accepted the price the sale gave me without any negotiation in return i asked for couple key chains. They p More

by Ongq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Radek Kubiak, Tony Oliva
Apr 12, 2018 -

Audi Palo Alto responded

Hello Ongq We hope you are enjoying your Audi Q5 and we apologize for the inconvenience of getting your key chains late to you. Sorry to hear you find the key chains you selected from the Audi accessories portal cheap looking. They cost $21.95 each, if you do not like them, we will gladly exchange them for another key chain. Please feel free to contact your Audi Brand Specialist, Radek, and he can help coordinate that exchange. We trust that this will serve to reinstall your confidence in the quality of our service at Audi Palo Alto and we hope to continue to earn your business in the future. Your Audi Palo Alto Team

April 06, 2018

Maintenance My experience was very smooth for a maintenance repair done in a timely fashion which is why I return to audi of Palo Alto for my maintenance and repa More

by dr.mangler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Cordero
April 06, 2018

Coolant leaking Jesus took care of me right away when I needed service done in my car. My coolant light was on and the service team took care of it right away. More

by smilewfeet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus
April 05, 2018

Excellent Service I went in to buy a pre-owned Audi A3. Manny was extremely helpful and provided great service. I highly recommend this delearship to anyone looking for More

by ph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Alcaine, Martin Russo
April 05, 2018

Excellent service The service appointment was a great experience overall -- drop-off was easy, they provided a loaner car, provided good communication, repair was compl More

by emchiu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio
April 05, 2018

Great service Service delivered as promised. Nice facilities and friendly staff. They have a loaner program that offers customers loaner cars if the required servic More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Addib
April 04, 2018

Quick Friendly Service, Clean and Comfortable Came in to scheduled maintenance and recall work. drop off was quick. Sergio was nice and professional. was contacted before visit to select loaner v More

by minnowgt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Rizo
April 04, 2018

Love to do business with Palo Alto Audi I purchased my first Audi three months ago but the car got hit on the second day. In this unfortunate situation, the dealership offers me a lot of hel More

by summer.s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Fredell , Marcus Ramirez, Tony Oliva
April 04, 2018

Recall I was very pleased with the entire process with the exception of the difficulty in setting up a date to have this work completed in s timely msnner More

by KATPR6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Addib
April 03, 2018

Smooth and pleasant buying experience. One of the best car buying experiences I have had. Everyone was fantastic. Alison was extremely responsive and straightforward and friendly, not at More

by GenerallyHappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alison Durnin and Gino in finance
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