Audi Palo Alto
Palo Alto, CA
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2,817 Reviews of Audi Palo Alto
Not Fullfill Promises I bought a Q5 Prestige from this dealer, i accepted the price the sale gave me without any negotiation in return i asked for couple key chains. They p I bought a Q5 Prestige from this dealer, i accepted the price the sale gave me without any negotiation in return i asked for couple key chains. They promised to give me good quality key chain, after 3 weeks still didn’t get it so i had to call in and finally got them, it was really big disappointment, the quality was terrible, if i bought this key chain at the $0.99 store i think the quality is better. Now I am questioning Audi’s quality. More
Maintenance My experience was very smooth for a maintenance repair done in a timely fashion which is why I return to audi of Palo Alto for my maintenance and repa My experience was very smooth for a maintenance repair done in a timely fashion which is why I return to audi of Palo Alto for my maintenance and repairs More
Coolant leaking Jesus took care of me right away when I needed service done in my car. My coolant light was on and the service team took care of it right away. Jesus took care of me right away when I needed service done in my car. My coolant light was on and the service team took care of it right away. More
Excellent Service I went in to buy a pre-owned Audi A3. Manny was extremely helpful and provided great service. I highly recommend this delearship to anyone looking for I went in to buy a pre-owned Audi A3. Manny was extremely helpful and provided great service. I highly recommend this delearship to anyone looking for a new car. More
Excellent service The service appointment was a great experience overall -- drop-off was easy, they provided a loaner car, provided good communication, repair was compl The service appointment was a great experience overall -- drop-off was easy, they provided a loaner car, provided good communication, repair was complete, and car was clean at pick up. More
Great service Service delivered as promised. Nice facilities and friendly staff. They have a loaner program that offers customers loaner cars if the required servic Service delivered as promised. Nice facilities and friendly staff. They have a loaner program that offers customers loaner cars if the required service cannot be done in a day. More
Quick Friendly Service, Clean and Comfortable Came in to scheduled maintenance and recall work. drop off was quick. Sergio was nice and professional. was contacted before visit to select loaner v Came in to scheduled maintenance and recall work. drop off was quick. Sergio was nice and professional. was contacted before visit to select loaner vehicle. waiting area was nice, clean and decent amenities. Pickup was fast and car nicely washed. More
Love to do business with Palo Alto Audi I purchased my first Audi three months ago but the car got hit on the second day. In this unfortunate situation, the dealership offers me a lot of hel I purchased my first Audi three months ago but the car got hit on the second day. In this unfortunate situation, the dealership offers me a lot of help dealing with the insurance claim, and also offer me purchase back the damaged car from me. Special thanks to Marcus, Charles and Richard, they all give me tremendous help to solve this complicated case and make me drive another brand new Audi home. I view the dealership more as friend and business partner, I will do everything I can to spread the words! More
Recall I was very pleased with the entire process with the exception of the difficulty in setting up a date to have this work completed in s timely msnner I was very pleased with the entire process with the exception of the difficulty in setting up a date to have this work completed in s timely msnner More
Smooth and pleasant buying experience. One of the best car buying experiences I have had. Everyone was fantastic. Alison was extremely responsive and straightforward and friendly, not at One of the best car buying experiences I have had. Everyone was fantastic. Alison was extremely responsive and straightforward and friendly, not at all sales, making for a smooth and pleasant buying experience for my daughter's first car. More