Audi Palo Alto

Excellent 2015 Audi A8 buying experience I had spent a few months searching for a 2015 Audi A8 with a particular set of parameters. I wanted a car with certain option packages, no more than a I had spent a few months searching for a 2015 Audi A8 with a particular set of parameters. I wanted a car with certain option packages, no more than an average of 12K mileage per year and Audi Certified Pre Owned was a bonus. I found everything I wanted at Audi of Palo Alto. Because I live out of state, I worked directly with Manny Alcaine remotely and he went above and beyond to exceed my expectations. His communication with me, whether via email or telephone, was always prompt, clear and transparent. When I asked for more information about the vehicle history, he provided it. When I asked him to inspect the car himself he not only took the time to call me as he did it, but he also sent detailed photographs of everything he found. When I made the decision to fly to the Bay Area to look at the car in person, Manny was waiting at the front dealership with the vehicle when I arrived. Because of his dedication to providing me all of the information I needed, the car was exactly what I expected it to be. After a test drive, we proceeded to work out the details of the sale, which I've typically found to be long and painful. Not with Manny. He was the only person I worked with and after doing the typical paperwork and quick approval for financing we were finished. It is this kind of dedication to customer service that would actually have me consider coming back to Audi of Palo Alto for my next Audi vehicle, even though I live out of state. Thanks Manny! More

Great experience I called for a rush service to change my 2 front tires that were damaged because of pothole on highway. Sergio was very nice and did the best to put I called for a rush service to change my 2 front tires that were damaged because of pothole on highway. Sergio was very nice and did the best to put me in the service calendar. The work was done in 24 hours. Very happy!!! More

Great experience! Fast and easy purchase of a certified pre-owned Audi. They had the exact car I went in for at a fair price. Excellent team, and my son loved the well- Fast and easy purchase of a certified pre-owned Audi. They had the exact car I went in for at a fair price. Excellent team, and my son loved the well-stocked snack area! More

Excellent experience I am a long-time customer and keep coming back because the dealership provides an excellent experience overall. Sales (Radek) was very in tune with m I am a long-time customer and keep coming back because the dealership provides an excellent experience overall. Sales (Radek) was very in tune with my needs and responsive to the various scenarios I requested to be run on different vehicles. I was considering a few different kinds of S models and I was given very useful information to consider, and most importantly, very attractive pricing, up-front. There was no pressure at all, and really no haggling involved as the best price was put on the table up-front. I was offered an attractive combination of incentives which was enough to move forward on a beautiful 2018 S6. More

friendly & professional good - friendly and professional service. turn around was very quick. got my car back in one day. got a loaner so no hassles to friends and family. good - friendly and professional service. turn around was very quick. got my car back in one day. got a loaner so no hassles to friends and family. beautiful waiting room - and free snacks and coffee!! bad - difficult to schedule an appointment. no weekend hours. weekday time slots fill up quickly, except for ungodly early hours. I guess that most Audi buyers are professionals so taking time off work during the week is a bit inconvenient. Offering weekend hours would be a little easier for many people. More

Superior inventory with exceptional guidance. Andy was completely knowledgeable of automobile inventory availability and exceptional knowledge of all the models offered by Audi. We enjoyed the mo Andy was completely knowledgeable of automobile inventory availability and exceptional knowledge of all the models offered by Audi. We enjoyed the morning test driving autos and know could not leave the dealership without owning my “dream car” the S5! The Audis’ sell themselves and the management group at Palo Alto dealership only support the clientele in knowing they are purchasing an automobile with soul. More

Terrific service! I've been coming to Palo Alto Audi for the last four years, and the service department is consistently fantastic!. Matthew, my custom service associat I've been coming to Palo Alto Audi for the last four years, and the service department is consistently fantastic!. Matthew, my custom service associate, made the experience easy this time, he works hard for his customers, and is focused on making sure everyone is happy. His knowledge of the Audi surpasses anyone else I've met there. ***For example, I needed an all wheel drive loaner to go to the mountains, 4 mechanics just looked at the car and said it was all wheel drive vs. front wheel drive. Matthew was not confident this was accurate, he went underneath the car to check, and discovered, in fact, my loaner was front wheel drive. Had I used this car in the mountains, I could have gotten into big trouble since they would have required me to put on chains, and there were none in this car.. Thus, he immediately found me an all wheel drive loaner. His outstanding attention to detail, ability to build trust with customers, keen knowledge of the Audi cars, makes him a terrific addition to the customer service team. Please give this man a bonus!!! More

TDI illegal software fix Every one was very nice and helpful at this dealership. Jesus is outstanding as the service coordinator thank you very much. This is a great dealershi Every one was very nice and helpful at this dealership. Jesus is outstanding as the service coordinator thank you very much. This is a great dealership I like their service. More

Fantastic Service and a Great Deal I’ve leased two vehicles from Audi Palo Alto and highly recommend them. The customer service is amazing and I was very happy with the final deal. I’ve leased two vehicles from Audi Palo Alto and highly recommend them. The customer service is amazing and I was very happy with the final deal. My sales person, Manny Alcaine, patiently worked with me over the course of several weeks as I explored vehicle options and figured out what I would do with my existing car. When I finally settled on the Audi A3 Etron, Manny came up with a very competitive lease that another local dealer wasn’t even able to match. Audi Palto Alto is the place to go if you expect great service, but want the best value for your dollar as well. More

Audi Purchase This dealership was amazing! So happy! They had the vehicle I wanted with all of the options and the customer service was incredible. I would highly r This dealership was amazing! So happy! They had the vehicle I wanted with all of the options and the customer service was incredible. I would highly recommend them. More