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Audi Palo Alto
Palo Alto, CA
2,832 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,832 Reviews of Audi Palo Alto
April 18, 2018
Great service Clean organized and knowledgeable staff Was in and out when done they called. Everyone was smiling and I felt welcomed and appreciated for choosing A Clean organized and knowledgeable staff Was in and out when done they called. Everyone was smiling and I felt welcomed and appreciated for choosing Audi of Palo alto More
by RAMS756
Verified CustomerEmployees Worked With
Matthew Rost
April 18, 2018
Excellent Experience After a great deal of research, I came in to Audi Palo Alto to buy a Q5 with specific options that would fit in with my price range. I also needed to After a great deal of research, I came in to Audi Palo Alto to buy a Q5 with specific options that would fit in with my price range. I also needed to have the car within a few days. Luan Nguyen was terrific in finding just what I wanted within my price range from a dealer in Marin County. He had it delivered in three days, and kept me updated on its progress via text messages. After I filled out all the paperwork and handed over my check, Luan then spent a good chunk of time going over the many features of the car with me, and encouraged me several times to come in any time for further help with the tech stuff, which I plan to do. His personal knowledge of the tech features is quite impressive, and he is a patient teacher - great job, much appreciated! More
by Adamczykd
Employees Worked With
Luan Nguyen
April 18, 2018
Great They completed all of the work I needed on the car. Great service center. I would highly recommend to anyone needing to service their car. They completed all of the work I needed on the car. Great service center. I would highly recommend to anyone needing to service their car. More
by Pop3207
Employees Worked With
Matthew Rost
April 17, 2018
Maintenance The service cente staff were very courteous and helpful - received loaner car similar to my own and my vehicle was ready in less time than anticipated The service cente staff were very courteous and helpful - received loaner car similar to my own and my vehicle was ready in less time than anticipated More
by eagle510
Employees Worked With
Matthew Rost
April 17, 2018
Attentive staffs. No hard sell. Easy to work with. Made an appointment and showed up on time. Staff was attentive to my needs from the beginning. Listened to what I wanted and made it happened. Did not Made an appointment and showed up on time. Staff was attentive to my needs from the beginning. Listened to what I wanted and made it happened. Did not try to up sell me anything. Knowledgeable staff on the products and easy to work with. More
by garyklee
Employees Worked With
Charles Fredell , Radek Kubiak, Javier Victor, Tony Oliva
April 17, 2018
Astronomical labor rate The service at Palo Alto Audi was very nice but the labor rate for mechanics is $250/hr. Also, there is a shortage of mechanics. Consequently, I waite The service at Palo Alto Audi was very nice but the labor rate for mechanics is $250/hr. Also, there is a shortage of mechanics. Consequently, I waited 6 weeks for an appt to complete my scheduled 55k maintenance and a manufacturer’s recall item. The bill was $1700 and there was nothing wrong with my car, just standard checks, oil change, filters, and brake fluid replacement. They were very nice and I got a loaner vehicle for the 4 1/2 days it took to complete the 4 hrs of work. I will likely not come back because it is just too expensive. More
by Maid Marian
Employees Worked With
Jesus
April 17, 2018
Great service My vehicle was serviced & washed in a timely manner, just as promised. The loaner was available, clean & they even went over it before releasing it to My vehicle was serviced & washed in a timely manner, just as promised. The loaner was available, clean & they even went over it before releasing it to me. Very professional More
by COOK
Employees Worked With
Sergio Rizi
April 17, 2018
Over three weeks, & still waiting for parts I scheduled a service appointment 6 weeks in advance for a Takara airbag recall. The same service that took 45 minutes on my brother’s Volvo took 2 we I scheduled a service appointment 6 weeks in advance for a Takara airbag recall. The same service that took 45 minutes on my brother’s Volvo took 2 weeks (AFTER the six week wait for the appointment!) for my Audi while waiting for parts. When the airbag was replaced, other services were recommended. I agreed to some of the recommended service, and am still waiting for parts for THAT service. If not for a loaner car, I would be irate. I cannot rate quality of work, because I haven’t gotten my car back! Jesus in the service area has been very polite, but this dealership seems to have problems completing work in anything CLOSE to a timely manner. More
by DWSOLANO
Employees Worked With
Jesus
April 17, 2018
Freindly workers It a nice dealer to go to freindly workers complementary water soda coffee and snacks for the wait they help you get the car you want It a nice dealer to go to freindly workers complementary water soda coffee and snacks for the wait they help you get the car you want More
by Denyshernandez
Employees Worked With
Manny Alcaine, Denis Kaganovich, Christina Ramos
April 17, 2018
Tire replacement Helpful crew and good service. All employees I interacted with were very helpful. There was some confusion initially but was sorted out quickly with t Helpful crew and good service. All employees I interacted with were very helpful. There was some confusion initially but was sorted out quickly with the car having been towed in. More
by namrata.bhasin
Employees Worked With
Sergio, John and Alex
