Audi Palo Alto

Great service My vehicle was serviced & washed in a timely manner, just as promised. The loaner was available, clean & they even went over it before releasing it to My vehicle was serviced & washed in a timely manner, just as promised. The loaner was available, clean & they even went over it before releasing it to me. Very professional More

Freindly workers It a nice dealer to go to freindly workers complementary water soda coffee and snacks for the wait they help you get the car you want It a nice dealer to go to freindly workers complementary water soda coffee and snacks for the wait they help you get the car you want More

Tire replacement Helpful crew and good service. All employees I interacted with were very helpful. There was some confusion initially but was sorted out quickly with t Helpful crew and good service. All employees I interacted with were very helpful. There was some confusion initially but was sorted out quickly with the car having been towed in. More

Excellent 2015 Audi A8 buying experience I had spent a few months searching for a 2015 Audi A8 with a particular set of parameters. I wanted a car with certain option packages, no more than a I had spent a few months searching for a 2015 Audi A8 with a particular set of parameters. I wanted a car with certain option packages, no more than an average of 12K mileage per year and Audi Certified Pre Owned was a bonus. I found everything I wanted at Audi of Palo Alto. Because I live out of state, I worked directly with Manny Alcaine remotely and he went above and beyond to exceed my expectations. His communication with me, whether via email or telephone, was always prompt, clear and transparent. When I asked for more information about the vehicle history, he provided it. When I asked him to inspect the car himself he not only took the time to call me as he did it, but he also sent detailed photographs of everything he found. When I made the decision to fly to the Bay Area to look at the car in person, Manny was waiting at the front dealership with the vehicle when I arrived. Because of his dedication to providing me all of the information I needed, the car was exactly what I expected it to be. After a test drive, we proceeded to work out the details of the sale, which I've typically found to be long and painful. Not with Manny. He was the only person I worked with and after doing the typical paperwork and quick approval for financing we were finished. It is this kind of dedication to customer service that would actually have me consider coming back to Audi of Palo Alto for my next Audi vehicle, even though I live out of state. Thanks Manny! More

Great experience I called for a rush service to change my 2 front tires that were damaged because of pothole on highway. Sergio was very nice and did the best to put I called for a rush service to change my 2 front tires that were damaged because of pothole on highway. Sergio was very nice and did the best to put me in the service calendar. The work was done in 24 hours. Very happy!!! More

Great experience! Fast and easy purchase of a certified pre-owned Audi. They had the exact car I went in for at a fair price. Excellent team, and my son loved the well- Fast and easy purchase of a certified pre-owned Audi. They had the exact car I went in for at a fair price. Excellent team, and my son loved the well-stocked snack area! More

Excellent experience I am a long-time customer and keep coming back because the dealership provides an excellent experience overall. Sales (Radek) was very in tune with m I am a long-time customer and keep coming back because the dealership provides an excellent experience overall. Sales (Radek) was very in tune with my needs and responsive to the various scenarios I requested to be run on different vehicles. I was considering a few different kinds of S models and I was given very useful information to consider, and most importantly, very attractive pricing, up-front. There was no pressure at all, and really no haggling involved as the best price was put on the table up-front. I was offered an attractive combination of incentives which was enough to move forward on a beautiful 2018 S6. More

friendly & professional good - friendly and professional service. turn around was very quick. got my car back in one day. got a loaner so no hassles to friends and family. good - friendly and professional service. turn around was very quick. got my car back in one day. got a loaner so no hassles to friends and family. beautiful waiting room - and free snacks and coffee!! bad - difficult to schedule an appointment. no weekend hours. weekday time slots fill up quickly, except for ungodly early hours. I guess that most Audi buyers are professionals so taking time off work during the week is a bit inconvenient. Offering weekend hours would be a little easier for many people. More