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Audi Palo Alto
Palo Alto, CA
2,817 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,817 Reviews of Audi Palo Alto
April 19, 2018
Poor experience. Not recommended. I came to Audi Palo Alto for a 115k check on an A3 2009. The engine light had just started blinking the day before (not the reason I came) but the car I came to Audi Palo Alto for a 115k check on an A3 2009. The engine light had just started blinking the day before (not the reason I came) but the car was running smoothly. When the check was completed, a couple of items were highlighted for repair (rear main seal...) which I decided not to pursue since it was more expensive than at a local shop. When I started the car, the engine was making a repetitive firing noise. They said the rear main seal may be the reason for the noise and they acknowledged it may have been moved during the initial check-up. They looked into it and it's now a bit better. But then the electronics (door, windows, trunk) stopped working. The wires in the door hatch had worn down and needed to be replaced. Again they acknowledged that this may have happened during the check-up. And I had to pay to replace that. All of this took over one month. Worst experience I've had in years. More
by PP
Verified CustomerEmployees Worked With
Matt
April 19, 2018
Thanks Matt! Matt was very informative throughout the time my car was in service. Was given “red carpet” treatment by all of those I dealt with in service; from Al Matt was very informative throughout the time my car was in service. Was given “red carpet” treatment by all of those I dealt with in service; from Alex the porter to Matt. Thanks guys! More
by BMILLERSCUBED
Employees Worked With
Matthew, Alex,
April 18, 2018
Excessive service for routine mainenance I requested the recommended 15K mile service for my Audi Q5. I was not told that Audi Palo Alto has a 15K mile level of recommended service that is d I requested the recommended 15K mile service for my Audi Q5. I was not told that Audi Palo Alto has a 15K mile level of recommended service that is different from, and far more expensive than, that recommended by the factory. Instead of the standard factory recommended service that should have cost several hundred dollars, I was charged over $1100 (for routine checks and service, nothing wrong was found during the service). I was also never offered Audi Care, which for around $900 would have covered the first four paid routine maintenance visits. While the folks there were nice and gracious, they performed unnecessary services that ran the bill way higher than it should be. I voiced my concerns to them after the visit (after I had researched why the cost was so high), but at that point, there was not much they could do. The service advisor was empathetic, and offered Audi Care for my next three visits (with a small discount), but I am essentially out the $1100 I paid for this visit. More
by alan.limbach
Employees Worked With
Sergio Rizo
April 18, 2018
Best Service Ever! I had a great experience while purchasing a certified pre owned Audi A5 sportback. Andy helped me with a test drive of the vehicle and was very inform I had a great experience while purchasing a certified pre owned Audi A5 sportback. Andy helped me with a test drive of the vehicle and was very informative. It just took 2 days to close the deal. Both the days Andy stayed back after office hours to make a sale. Even when I had financed the car from some other bank and not the dealership, Gino who is the finance manager went out of the normal protocol to make sure that I can take the car home the very same day of sale. He also stayed back till 9:30 in the evening to finish the finances of car and made sure every thing goes smoothly. He did all the communication with bank on my behalf. It was really great dealing with this dealership. Big thumbs up for Andy and Gino. I would highly recommend going to Audi Palo Alto to get your new Audi. I have not seen such dedicated service from other car dealers! More
by MITTALSHAURYA92
Employees Worked With
Gino Maynetto
April 18, 2018
First annual service on my Q7. Excellent service, was kept abreast of the status at all times. Was given a loaner even though I didn’t reserve one in advance. Great job Se on my Q7. Excellent service, was kept abreast of the status at all times. Was given a loaner even though I didn’t reserve one in advance. Great job Sergio! More
by EKK
Employees Worked With
Sergio
April 18, 2018
Great service Clean organized and knowledgeable staff Was in and out when done they called. Everyone was smiling and I felt welcomed and appreciated for choosing A Clean organized and knowledgeable staff Was in and out when done they called. Everyone was smiling and I felt welcomed and appreciated for choosing Audi of Palo alto More
by RAMS756
Employees Worked With
Matthew Rost
April 18, 2018
Excellent Experience After a great deal of research, I came in to Audi Palo Alto to buy a Q5 with specific options that would fit in with my price range. I also needed to After a great deal of research, I came in to Audi Palo Alto to buy a Q5 with specific options that would fit in with my price range. I also needed to have the car within a few days. Luan Nguyen was terrific in finding just what I wanted within my price range from a dealer in Marin County. He had it delivered in three days, and kept me updated on its progress via text messages. After I filled out all the paperwork and handed over my check, Luan then spent a good chunk of time going over the many features of the car with me, and encouraged me several times to come in any time for further help with the tech stuff, which I plan to do. His personal knowledge of the tech features is quite impressive, and he is a patient teacher - great job, much appreciated! More
by Adamczykd
Employees Worked With
Luan Nguyen
April 18, 2018
Great They completed all of the work I needed on the car. Great service center. I would highly recommend to anyone needing to service their car. They completed all of the work I needed on the car. Great service center. I would highly recommend to anyone needing to service their car. More
by Pop3207
Employees Worked With
Matthew Rost
April 17, 2018
Maintenance The service cente staff were very courteous and helpful - received loaner car similar to my own and my vehicle was ready in less time than anticipated The service cente staff were very courteous and helpful - received loaner car similar to my own and my vehicle was ready in less time than anticipated More
by eagle510
Employees Worked With
Matthew Rost
April 17, 2018
Attentive staffs. No hard sell. Easy to work with. Made an appointment and showed up on time. Staff was attentive to my needs from the beginning. Listened to what I wanted and made it happened. Did not Made an appointment and showed up on time. Staff was attentive to my needs from the beginning. Listened to what I wanted and made it happened. Did not try to up sell me anything. Knowledgeable staff on the products and easy to work with. More
by garyklee
Employees Worked With
Charles Fredell , Radek Kubiak, Javier Victor, Tony Oliva
