
Audi Palo Alto
Palo Alto, CA
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2,833 Reviews of Audi Palo Alto
Scheduled maintenance that exceeded expectations Sergio and the team at Audi Palo Alto took care of everything in a timely manner. Sergio made sure everything I had concerns with were checked and tak Sergio and the team at Audi Palo Alto took care of everything in a timely manner. Sergio made sure everything I had concerns with were checked and taken care of. He even went out of his way to apply discounts and warranties so that I paid a fair price. Would highly recommend getting your Audi serviced here. More
Non responsive to customer needs, not reasonable in service The service advisor, Jesus, was totally non-responsive. I had to leave 3 messages for him and talked to alternate service advisor, but Jesus still did The service advisor, Jesus, was totally non-responsive. I had to leave 3 messages for him and talked to alternate service advisor, but Jesus still didn't return my call. And the service manager, Alfred, didn't cover a critical cam cover oil leak, even though my 2013 Q5 has low mileage 38K. This is not an acceptable policy as new cars should not have such serious defect at 38k miles that expects customer to pay over $2300 for fixing, not a wear/tear issue! And, since I bought my car here, I have done all service so far at this dealer. Bad customer service overall. More
Amazing Service! In an age when you can barely get help at stores, Audi Palo Alto was cordial, timely and always kept us updated on when service would be completed. Al In an age when you can barely get help at stores, Audi Palo Alto was cordial, timely and always kept us updated on when service would be completed. All other dealers should strive to be as efficient and pleasant as Audi Palo Alto. More
Very good experience overall Good inventory Good location Very busy dealership Overall staff was friendly and provided good follow up Quality dealership Comfortable sales a Good inventory Good location Very busy dealership Overall staff was friendly and provided good follow up Quality dealership Comfortable sales area Good follow up Good sales interaction More
Super fast and super professional The agents are super responsive and efficient. They helped me selecting cars and finding the best option that I want. The finance guy is super pro The agents are super responsive and efficient. They helped me selecting cars and finding the best option that I want. The finance guy is super professional as he gave me lots of helpful suggestions. The overall approval process went really fast. More
David did a great job David was knowledgeable, relaxed and not pushy. Davis was patient and helped us get exactly the right car we were looking for and at a reasonable pric David was knowledgeable, relaxed and not pushy. Davis was patient and helped us get exactly the right car we were looking for and at a reasonable price. More
Easy as a breeze It was extremely easy getting in and out of the service station . The car was serviced earlier thann the estimated time. There were no issues whatsoev It was extremely easy getting in and out of the service station . The car was serviced earlier thann the estimated time. There were no issues whatsoever and experience was awesome. More
Good service You know they have good service because you have to wait so long for an appointment. Car drives great when they are done with it. You know they have good service because you have to wait so long for an appointment. Car drives great when they are done with it. More
Execellent Manny has helped me a lot in choosing the car and selecting the appropriate options. The finance person Toby was a good help too. Thanks. Manny has helped me a lot in choosing the car and selecting the appropriate options. The finance person Toby was a good help too. Thanks. More
Easiest car buying experience I’ve had Our sales person Andy was great. Helped us find the perfect car with the first choice options we wanted. He went above and beyond to make it a pleasan Our sales person Andy was great. Helped us find the perfect car with the first choice options we wanted. He went above and beyond to make it a pleasant experience. We had some timing issues but they more than accommodating to come back the next day to finish the process. We always hate dealing with the paperwork and signing docs but Tony also made this speedy and easy even though we had our children with us. More