Audi Palo Alto

Everybody was very courteous and helpful. Very short wait to drop the car off too to drop the car off too More

Was a nice experience. Quick, no pressure, professional, and pleasant. I would highly recommend them. and pleasant. I would highly recommend them. More

The appointment was easy to schedule, and the service was completed in the time promised. completed in the time promised. More

The service team is outstanding and the best of any of the Audi and BMW dealers in the area. the Audi and BMW dealers in the area. More

Quan Huynh was amazing. He was timely, answered all my concerns on the car, responsive and genuinely provided great customer service. concerns on the car, responsive and genuinely provided great customer service. More

Kind and helpful with our very last minute decision to trade in our old Audi and upgrade. trade in our old Audi and upgrade. More

I took my car in for service a couple months ago. Paid an exorbitant price for the service because I figured they would do things correctly. Fast forward to a couple days ago. Started getting the "low coolan exorbitant price for the service because I figured they would do things correctly. Fast forward to a couple days ago. Started getting the "low coolant" signal. Checked the coolant reservoir and found it was indeed quite low. Checked my receipt from my earlier visit and found they claimed they had checked the coolant level AND checked for leaks (both which were fine per the receipt). Took the car back. Was told that the coolant was indeed low (obviously) and that they had failed to top it off last time (even though they checked off the box saying they had). My fear now is: what are they actually doing during these service appointments and can I take them at their word when they say they checked it? More

These guys say what they do, and do what they say. Very pleasant buying experience. pleasant buying experience. More

Horrible experience. General manager and service manager are very unprofessional. They never return my calls and kept canceling my appointments. I show up and they refuse to talk to me. It’s sad because I b are very unprofessional. They never return my calls and kept canceling my appointments. I show up and they refuse to talk to me. It’s sad because I bought my car there. I wish they would grow a pair and act like adults. More

Excellent customer service by Service Advisor David Wu. This was our first service visit for our new Audi and it was a very positive experience thanks to David. He was very professional and friendly, and This was our first service visit for our new Audi and it was a very positive experience thanks to David. He was very professional and friendly, and provided good update communications with us regarding the status of the work. More