Audi Palo Alto

Very professional, stress free purchase environment, samuel was ver helpful and informative in the acquisition process samuel was ver helpful and informative in the acquisition process More

As soon as you arrive at the dealership, you can sense that the place is very busy with cars lining up for service. Wait time is too long (30+ min) before you’re greeted by an advisor and they don’t have that the place is very busy with cars lining up for service. Wait time is too long (30+ min) before you’re greeted by an advisor and they don’t have a clear method to track who gets there first. So there is a high chance that someone who came after you will get helped first (which happens to me). After the advisor greeted you, the process would go smoothly. More

Service department is very professional and kept me updated on my car’s status. Loaner wasn’t available so I used their shuttle- very convenient updated on my car’s status. Loaner wasn’t available so I used their shuttle- very convenient More

I purchased a used 2018 Audi A6 from Audi Palo in May of 2021. It is now December 2021 and I have yet to receive the new plates or title. It is just one excuse after another. I have been a long time Audi 2021. It is now December 2021 and I have yet to receive the new plates or title. It is just one excuse after another. I have been a long time Audi owner and this is the worst Audi dealer I have ever encountered. More

Matt has been really thorough in his work fixing up the Bluetooth on my car. I really appreciate the attention to detail and the hospitality of the team here. Great service. Bluetooth on my car. I really appreciate the attention to detail and the hospitality of the team here. Great service. More

Excellent service. From the customer facing Service Department to the Service Technician, John Su, Matt Rost, Alex and Eddie are always professional, courteous and easy to work with. Department to the Service Technician, John Su, Matt Rost, Alex and Eddie are always professional, courteous and easy to work with. More

Professional staff. Great service. Kept me informed of the progress of the service via text. the progress of the service via text. More

Friendly, efficient, clean, and helpful although pricey but I was take my vehicle there for maintenance but I was take my vehicle there for maintenance More

Dealership value is 100% dependent on the people that represent the dealership, and I have been very fortunate to have had John Su as the person in the service department who has always been there to hel represent the dealership, and I have been very fortunate to have had John Su as the person in the service department who has always been there to help and take care of any and all of my needs, with a smile, and much appreciated efficiency. Trust is always at the top of my list in terms of requirements for a service representative, and John has exceeded all my expectations in that respect. More

All went very well. I liked the shuttle service in particular. Why ask for a minimum? particular. Why ask for a minimum? More