Audi Pacific

BEWARE OF....I purchased (with confidence, I thought)a Certified used 2008 Q7 from Pacific Audi (Torrance)in June of 2010, the car was nice, sales and financing was OK. BUT when I wanted to trade the vehi Certified used 2008 Q7 from Pacific Audi (Torrance)in June of 2010, the car was nice, sales and financing was OK. BUT when I wanted to trade the vehicle in March of 2011 somewhere else, I was shocked to find out that the vehicle had been painted on the right front fender and door,hence being worth $2000 less vs the no paint work value. In disbilief,I went back to Pacific to ask for an explanation. There, the salesman and his manager, without skipping a beat said that "the car probably had some scratch or something, needing touching up"! followed by presenting a Carfax report that did not show any damage report. This was supposed to make this a non issue, even though they had previous knowledge of it and chose not to disclose it at the time of sale. To make matters worse I had them appraise the vehicle themselves and their figure of $26000, was $3000 less than CARMAX offered me on an outright purchase, just 1/2 mile down the road. I contacted Audi customer relations for assistance and after a week of "investigation" all they had to say was that as long as the Carfax is OK and there is no major structural damage, this would not be a disclosure item. Here I am, having paid good money for damaged goods which I cannot re-sell or trade in without taking a beating for what I had no knowledge of. If I had my guards up as if I was buying from any corner car lot then I would have had it checked by a third party but the "Audi Certified" thing, ended up to be the catch. Also just a word of advice for the dealership management; "There is a difference between what is legal and what is moral". We'll see how the court rules. More

Came in looking for a new Audi to replace a lease that was ending this month. I had a great dealership experience with Ryan. He was professional, knowledgeable and represented the Audi brand very well. was ending this month. I had a great dealership experience with Ryan. He was professional, knowledgeable and represented the Audi brand very well. Unfortunately, the vehicle we wanted was not available anywhere in the Southern California Area and we couldn't wait 60-90 days to order one. We ultimately purchased our Audi from a dealership about 400 miles away and had it shipped. When I'm in the future for our next Audi, I will definitely look up Ryan and Pacific Audi. More

My husband had purchased his Q5 from a different Audi dealership the previous year, but Pacific Audi is much closer to home for us. Angel was courteous and thorough with my order, since there were no veh dealership the previous year, but Pacific Audi is much closer to home for us. Angel was courteous and thorough with my order, since there were no vehicles available with the specifications I wanted. He answered my emails and phone calls quickly. I would highly recommend this dealership, and Angel in particular, to anybody looking for an Audi! More

Gino is the best sales person @ Pacific Audi. He should Gino is the best sales person @ Pacific Audi. He should be selling new cars. His respect for the customer, the brand, and the cars is unsurpassed by Gino is the best sales person @ Pacific Audi. He should be selling new cars. His respect for the customer, the brand, and the cars is unsurpassed by any other sales staff there. If the dealership had a repurchase program as an incentive for the clients to keep trading the vehicles there, that would be great. I wish him great success. Thank you Gino! More

My experiencein buying my car at Pacific Audi went really well. The process took less time than i expected which was great. Service was really good especially with Mr.Ryan Shipton. i would certainly recom well. The process took less time than i expected which was great. Service was really good especially with Mr.Ryan Shipton. i would certainly recommend this dealership to friends and family. More

Walked into dealership just to check out option since lease was up in a few months. Spoke to Shaun who was very helpful, attentive, knowledgeable and honest about his insight. Ended up turning my lease e lease was up in a few months. Spoke to Shaun who was very helpful, attentive, knowledgeable and honest about his insight. Ended up turning my lease early and driving off with another Audi. Have always liked this dealership because of their friendly and courteous staff. Will definitely be a return customer. More

Working with Shaun was a pleasure. He was enthusiastic, welcomed us with a smile, and made us feel very comfortable buying a car. His knowledge of cars impressed us the most and we relied on his expertise welcomed us with a smile, and made us feel very comfortable buying a car. His knowledge of cars impressed us the most and we relied on his expertise. His friendly attitude and desire to help us find the best car to suit our needs made it a satisfying buying experience. More

Fred was very helpful in his willingness to find a vehicle that met my qualifications and priorities. He was extremely helpful in describing the features of the car so that I had few questions by the vehicle that met my qualifications and priorities. He was extremely helpful in describing the features of the car so that I had few questions by the time we were done with the test drive. He made me feel very confident about my purchase. More

I bought my car on 7/23/10 and today is 1/16/11. I am still waiting for my registration. If I knew it would take this long, I would have never signed the DMV power of attorney. This delay is unnaccepta still waiting for my registration. If I knew it would take this long, I would have never signed the DMV power of attorney. This delay is unnacceptable. I have been working with Finance to get this resolved as soon as possible, but it has taken too long. I'm very frustrated and disappointed with the overall service. More

Excellent communication. Staff knowledgeable and friendly. No "hustle." All very professional. Was referred by my car broker Peter Arkin who is very knowledgeable and careful about to whom he wou friendly. No "hustle." All very professional. Was referred by my car broker Peter Arkin who is very knowledgeable and careful about to whom he would refer. My only problem is that I live too far away to be able to use Pacific Audi for my routine service. But I do plan to use them for major items if and when they arise. More