Audi Pacific

I thought I would give this dealership another crack since they are the closest to my house and it was raining. I had a decent experience last year with my RS eTron GT Project_513/2 for SW updates/recal since they are the closest to my house and it was raining. I had a decent experience last year with my RS eTron GT Project_513/2 for SW updates/recalls, but then they (and other dealers in LA) were not able to figure out an issue- even with Audi Technical Support and Customer Experience Center- that’s a different issue. But the service director, Paul Lee personally came out and sat with me to identify and discuss the issue and since it was the 1st time seeing this issue on a very rare car. Yesterday, I brought my 2023 Q5 in Pacific Service since the power telescopic tilt button on the Q5 was not in its proper position- slightly depressed in and angled down so one could not lower the steering wheel. I only chose to go to Pacific since it was the closest dealer in the rain and they said getting a loaner “hasn’t been a problem.” [Background, car was at Audi Long Beach the day before for oil change, but I forgot about the steering column button issue]. Upon arrival, I was greeted and met Service Advisor, Jonathan. He seemed nice enough. Once I told him of the main issue- he went to physically inspect it and got the shop foreman to look at it to see if it was something easy to fix. [and another on-going MMI and Bluetooth issue that’s known across most Audi platforms.] He came back and said that it looks like “outside influence” and that’s not under warranty. It would cost $310. “If it was something easy to unbolt a screw, I would just do it for you, but you have to drop the entire steering column.” I declined. He also said that if your car was just at another dealer- you should go back to the selling dealer (not possible since in San Diego) or the most recent service dealer since you have a relationship with them on THIS car. This button is on the lower left side of the steering column and slightly recessed. One of the clips on the inside was not holding it in proper position, but the inuendo that “we” broke this is absurd. There’s no physical damage. This is the 1st time (and likely last) that this car has been brought to them- I had a terrible experience with a previous service writer several years ago on my eTron SUV where I asked for my keys back and would not return while he was still working there. He reluctantly wrote up the paperwork for the MMI/Bluetooth issue. One plus- I did get a loaner. (Ebin was great- 5 stars to him) When I returned in the afternoon to pick up the car- pending software solution- and they would promise to call me once SW update available (I’ve been promised that on my previous Audi’s and still waiting for those calls). I will appreciate Jonathan's frankness. He said that I should take the Q5 back to Long Beach or BH since I have had the car serviced there before and since I have an established relationship with them on THAT car- they had more leeway to offer “goodwill” and cover that issue. I was shocked that when he told me that the button was now inside the steering column since the foreman pushed it in while trying to assess. When I actually got into the vehicle- there was now an open hole in the lower steering column and a loose button. Since this was caused by the foreman and it was returned this way- this is not returning the vehicle in the same condition as it was brought it. Not taking responsibility since I declined their $310 charge. Not acceptable. What’s more outrageous- I took Jonathan’s advice and went back to my regular service advisor at Long Beach today. (Charles is awesome). He not only greeted me when I pulled up- he already saw my note- personally took the vehicle straight into the service. In 15 minutes, the car was ready. Not even paperwork needed since it was a single Torx screw to remove the lower steering column plastic panel and put the power control button back into proper place. I even got a snack in their new comfortable, location. I won’t be returning to Pacific- fool me once, fool me twice. More

I thought I would give this dealership another crack since they are the closest to my house and it was raining. I had a decent experience last year with my RS eTron GT Project_513/2 for SW updates/recal since they are the closest to my house and it was raining. I had a decent experience last year with my RS eTron GT Project_513/2 for SW updates/recalls, but then they (and other dealers in LA) were not able to figure out an issue- even with Audi Technical Support and Customer Experience Center- that’s a different issue. But the service director, Paul Lee personally came out and sat with me to identify and discuss the issue and since it was the 1st time seeing this issue on a very rare car. Yesterday, I brought my 2023 Q5 in Pacific Service since the power telescopic tilt button on the Q5 was not in its proper position- slightly depressed in and angled down so one could not lower the steering wheel. I only chose to go to Pacific since it was the closest dealer in the rain and they said getting a loaner “hasn’t been a problem.” [Background, car was at Audi Long Beach the day before for oil change, but I forgot about the steering column button issue]. Upon arrival, I was greeted and met Service Advisor, Jonathan. He seemed nice enough. Once I told him of the main issue- he went to physically inspect it and got the shop foreman to look at it to see if it was something easy to fix. [and another on-going MMI and Bluetooth issue that’s known across most Audi platforms.] He came back and said that it looks like “outside influence” and that’s not under warranty. It would cost $310. “If it was something easy to unbolt a screw, I would just do it for you, but you have to drop the entire steering column.” I declined. He also said that if your car was just at another dealer- you should go back to the selling dealer (not possible since in San Diego) or the most recent service dealer since you have a relationship with them on THIS car. This button is on the lower left side of the steering column and slightly recessed. One of the clips on the inside was not holding it in proper position, but the inuendo that “we” broke this is absurd. There’s no physical damage. This is the 1st time (and likely last) that this car has been brought to them- I had a terrible experience with a previous service writer several years ago on my eTron SUV where I asked for my keys back and would not return while he was still working there. He reluctantly wrote up the paperwork for the MMI/Bluetooth issue. One plus- I did get a loaner. (Ebin was great- 5 stars to him) When I returned in the afternoon to pick up the car- pending software solution- and they would promise to call me once SW update available (I’ve been promised that on my previous Audi’s and still waiting for those calls). I will appreciate Jonathan's frankness. He said that I should take the Q5 back to Long Beach or BH since I have had the car serviced there before and since I have an established relationship with them on THAT car- they had more leeway to offer “goodwill” and cover that issue. I was shocked that when he told me that the button was now inside the steering column since the foreman pushed it in while trying to assess. When I actually got into the vehicle- there was now an open hole in the lower steering column and a loose button. Since this was caused by the foreman and it was returned this way- this is not returning the vehicle in the same condition as it was brought it. Not taking responsibility since I declined their $310 charge. Not acceptable. What’s more outrageous- I took Jonathan’s advice and went back to my regular service advisor at Long Beach today. (Charles is awesome). He not only greeted me when I pulled up- he already saw my note- personally took the vehicle straight into the service. In 15 minutes, the car was ready. Not even paperwork needed since it was a single Torx screw to remove the lower steering column plastic panel and put the power control button back into proper place. I even got a snack in their new comfortable, location. I won’t be returning to Pacific- fool me once, fool me twice. More

Had a nice experience with the folks here. Eventually the pricing didn't work out because I felt lowballed at my trade in cost, but the people were nice and transparent and I got the feeling t Eventually the pricing didn't work out because I felt lowballed at my trade in cost, but the people were nice and transparent and I got the feeling that they tried to help me out as they could. More

I had a problem with my S4 key fob. Edgar came up to me immediately after parking in the service area. He told me I needed a new battery. He assisted with the battery replacement and Edgar came up to me immediately after parking in the service area. He told me I needed a new battery. He assisted with the battery replacement and I was on my way in 5 minutes. Thank you Edgar and Pacific Audi for wonderful service. More

I’m a resident of Guam who recently purchased a car from Audi Pacific. The fear of doing this abroad was nonexistent after my first contact with Joby. I am proud to say the services I received was beyond ex Audi Pacific. The fear of doing this abroad was nonexistent after my first contact with Joby. I am proud to say the services I received was beyond excellent. Thank you Audi Pacific and a special thanks to Joby. More

Rude salepeople, worse finance staff. They act like they are your best friend until you sign the contract. Once you do, they treat you like garbage. are your best friend until you sign the contract. Once you do, they treat you like garbage. More

We had a great experience! Thank you all for being a great team! Jobi and Marin, thank you for spending time with us and guiding us towards the perfect vehicle for us! great team! Jobi and Marin, thank you for spending time with us and guiding us towards the perfect vehicle for us! More

Very quick recall repair on seat belt recall The service advisor, Oscar, was excellent. He kept me informed. The car quickly went through the repair, quality assurance, and inspection process a The service advisor, Oscar, was excellent. He kept me informed. The car quickly went through the repair, quality assurance, and inspection process and was finished in half the time estimated. Oscar was very informative about when my last service had been done and when the next one is due. I have always been pleased with my service visits at Audi Pacific. More

Leasing This is my third lease with Audi Pacific and the process could not be any easier. Alex was in contact with me a little more than a month before the This is my third lease with Audi Pacific and the process could not be any easier. Alex was in contact with me a little more than a month before the lease end and was able to line up several options. Most of the paperwork was completed in advance, so the drive off was fast and problem free. More

Recall service Audi Pacific is so efficient. Love being able to set up appoints online; receive texts and even videos of work being done. Customer service is great Audi Pacific is so efficient. Love being able to set up appoints online; receive texts and even videos of work being done. Customer service is great. More