Audi Pacific

Easy, pleasant purchase The purchasing experience for our new Q8 was extremely easy, pleasant and great salesman. Alex, Johanna , Tom and Mark were extremely helpful, knowle The purchasing experience for our new Q8 was extremely easy, pleasant and great salesman. Alex, Johanna , Tom and Mark were extremely helpful, knowledgeable and easy to deal with. They found me the exact vehicle I was looking for and had it picked up and delivered to the dealership all in one day. Could not ask for a better purchasing experience. Alex helped program the computer systems in the car and made it very easy to use. Could not ask for more. Rich and Debbie More

Great dealership! Got my car service and Michael Harris helped Fast and efficient and friendly I highly recommend this dealership, we bought both of Audi car here Got my car service and Michael Harris helped Fast and efficient and friendly I highly recommend this dealership, we bought both of Audi car here, happy with sales and Service. More

Buying a new A-3 convertible When we finally found a suitable car that met the agreed upon price, everything went well. The problem was finding a car, but you eventually did and When we finally found a suitable car that met the agreed upon price, everything went well. The problem was finding a car, but you eventually did and we like it very much. More

Great Service Visit I got prompt and professional attention from my service advisor, Mike, who was assisting with my annual inspection. My car was ready to go within the I got prompt and professional attention from my service advisor, Mike, who was assisting with my annual inspection. My car was ready to go within the estimated time frame of 1.5-2 hours and recommendations for future work was clearly communicated in a written format. Top-shelf attention from Mike, I feel very much like an appreciated customer. :) More

Service Audi Pacific Very well organized, polished, professional, excellent use of technology...I rank this dealer far ahead of their primary local competition, South Bay Very well organized, polished, professional, excellent use of technology...I rank this dealer far ahead of their primary local competition, South Bay Mercedes, in terms of the quality of their service department More

Overall fast, friendly, and efficient service! My only pain point was the car wash I received after my service. They did not bother to wipe down the dashboard, vacuum sand off my seats, or adequate My only pain point was the car wash I received after my service. They did not bother to wipe down the dashboard, vacuum sand off my seats, or adequately degrease/clean my rims. It looked lazy. The video service rundown that my tech included was a nice touch - very thorough! More

Service I had a problem with my car do they started to work on immediately when I arrived then when more work was needed then they called Uber for fast transp I had a problem with my car do they started to work on immediately when I arrived then when more work was needed then they called Uber for fast transport More

Good experience leasing a Q5 The overall experience was great, but it took 5 hours. A little work on efficiency - getting the car in to be detailed earlier, would help a lot. I The overall experience was great, but it took 5 hours. A little work on efficiency - getting the car in to be detailed earlier, would help a lot. I loved Johanna - she was so knowledgeable. More

Recall Service The entire staff was amazing, especially Oscar Barrientos who made the experience effortless. It was probably the easiest and best service visit I ha The entire staff was amazing, especially Oscar Barrientos who made the experience effortless. It was probably the easiest and best service visit I have ever experienced. More

Good Experience Slightly disappointed. Agreed to purchase the car on Saturday and gave a deposit. Came back on Tuesday and none of the paperwork had been completed Slightly disappointed. Agreed to purchase the car on Saturday and gave a deposit. Came back on Tuesday and none of the paperwork had been completed and the finance manager handling my matter was out for the day. The other finance manager was busy, so I told my salesman, Gino, that I would be back on Tuesday. Just after I left I got a call from the finance person that they could help me now. Came back, and felt extremely rushed with the paperwork and especially the extended warranties. I left the car there and called Wednesday and wanted to go over the warranties I purchased and the finance manager sat down with me and deleted those that I would not likely use. Went to take the car home and even those this was a CPO car, the sim card was missing. I was told they would take care of it. Received a call today from the first finance guy to assure everything was fine and when I mentioned the SIM card they knew nothing about it. Hopefully they will resolve this issue shortly. The Best part is I owned an S6, and I am glad to know that Broc is still with this dealer. More