Audi Pacific

Good experience leasing a Q5 The overall experience was great, but it took 5 hours. A little work on efficiency - getting the car in to be detailed earlier, would help a lot. I The overall experience was great, but it took 5 hours. A little work on efficiency - getting the car in to be detailed earlier, would help a lot. I loved Johanna - she was so knowledgeable. More

Recall Service The entire staff was amazing, especially Oscar Barrientos who made the experience effortless. It was probably the easiest and best service visit I ha The entire staff was amazing, especially Oscar Barrientos who made the experience effortless. It was probably the easiest and best service visit I have ever experienced. More

Good Experience Slightly disappointed. Agreed to purchase the car on Saturday and gave a deposit. Came back on Tuesday and none of the paperwork had been completed Slightly disappointed. Agreed to purchase the car on Saturday and gave a deposit. Came back on Tuesday and none of the paperwork had been completed and the finance manager handling my matter was out for the day. The other finance manager was busy, so I told my salesman, Gino, that I would be back on Tuesday. Just after I left I got a call from the finance person that they could help me now. Came back, and felt extremely rushed with the paperwork and especially the extended warranties. I left the car there and called Wednesday and wanted to go over the warranties I purchased and the finance manager sat down with me and deleted those that I would not likely use. Went to take the car home and even those this was a CPO car, the sim card was missing. I was told they would take care of it. Received a call today from the first finance guy to assure everything was fine and when I mentioned the SIM card they knew nothing about it. Hopefully they will resolve this issue shortly. The Best part is I owned an S6, and I am glad to know that Broc is still with this dealer. More

Oil change and service As always, the staff are friendly and professional. Got me a ride home and back easily and effortlessly. My car is usually washed, but if it was, it As always, the staff are friendly and professional. Got me a ride home and back easily and effortlessly. My car is usually washed, but if it was, it was not a great washing, but the Mgr has already resolved this small issue. Satisfied as always, TT More

Easy, fast and convenient Easy to get the appointment, software update, oil change, top off and tire rotation, could wait for the work to be done. Perfect used the online syste Easy to get the appointment, software update, oil change, top off and tire rotation, could wait for the work to be done. Perfect used the online system to setup the service. More

Customer Satisfaction Focus Professional and friendly people, focused on customer satisfaction. Both Joby and Thomas were helpful in comparing cars, describing options and assis Professional and friendly people, focused on customer satisfaction. Both Joby and Thomas were helpful in comparing cars, describing options and assisting me in making decisions. More

GREAT SERVICE Anel was helpful, kind, and quick! This was my first experience with an Audi service department, and she made the experience easy and pain free. Anel was helpful, kind, and quick! This was my first experience with an Audi service department, and she made the experience easy and pain free. More

Excellent service No hassles. People made sure I was taken care of. Friendly, courteous. Seamless since problem was caused by another dealership when taken in to be No hassles. People made sure I was taken care of. Friendly, courteous. Seamless since problem was caused by another dealership when taken in to be serviced for issue under warranty. More

Expectations of sales process met Sales staff met with seemed inexperienced, not as knowledgeable of product. Chris got the job done, but was seemingly not as people comfortable. Di Sales staff met with seemed inexperienced, not as knowledgeable of product. Chris got the job done, but was seemingly not as people comfortable. Did not see we needed more interaction, info of process and vehicle technical assistance. Though pleased with the deal we were very frustrated with the sales support. More

Recall repair It was easy and accommodating to schedule the work. They promptly performed the recall work Prompt and Michael Harris was very pleasant, informative a It was easy and accommodating to schedule the work. They promptly performed the recall work Prompt and Michael Harris was very pleasant, informative and friendly. More