Audi Pacific

Great Service This was my first service with my Audi and it was a great experience. It didn't take long and they made it as painless as possible. This was my first service with my Audi and it was a great experience. It didn't take long and they made it as painless as possible. More

False Alarm Easy to schedule, got me in quickly, Natalie was on the spot and anxious to make sure I was taken care of - good news/bad news, what I thought was an Easy to schedule, got me in quickly, Natalie was on the spot and anxious to make sure I was taken care of - good news/bad news, what I thought was an issue turned out to be nothing. So, a false alarm of sorts but no one made me feel bad & assured me that better safe than sorry was their approach. Don't look forward to going in for service ever, but at least these guys make it so I don't dread it either. More

Top notch customer service at service department Michael Harris was wonderfully helpful in setting up my appointment despite my need to change it a couple times. He emailed an estimate then emailed t Michael Harris was wonderfully helpful in setting up my appointment despite my need to change it a couple times. He emailed an estimate then emailed the invoice so I could forward it to an insurance company. Henry Esqueda got me checked in, the service done and then checked and out in record time. Everyone at every station was helpful efficient and friendly. I WAS BLOWN AWAY. This was my first time at Audi service - I have had BMW’s for the past 18 years and AUDI Pacific Service was far better than BMW. Thank you! More

Great Experience always! Great service department, prompt and not over booked. A very attentive staff! Anal was waiting for us and greeted us at the door. She also made sur Great service department, prompt and not over booked. A very attentive staff! Anal was waiting for us and greeted us at the door. She also made sure to get ahold of us when the vehicle was ready for pick up. Two hour service! More

Amazing from start to finish!! I am an Audi loyalist. It does not even cross my mind to look at anything else. From the minute you walk in the door until you drive away in your new I am an Audi loyalist. It does not even cross my mind to look at anything else. From the minute you walk in the door until you drive away in your new vehicle the experience could not be better. More

ALEX KANG IS THE MAN! Alex was my sales professional when I purchased my Audi. He made sure I was totally happy with this major purchase. When I have questions, he is prom Alex was my sales professional when I purchased my Audi. He made sure I was totally happy with this major purchase. When I have questions, he is prompt with his response. So when I had an issue with my vehicle Alex quickly assessed my situation, made sure that the right service was recommended, and made sure that the correct person assisted me. I would also like to give a big shout out to Marcelino. His work is impeccable. Then I must say that your service crew is amazing. They made sure that my baby was properly taken care of in a timely manner. thank you for making my experience a pleasant one. Kat Correa More

Great service and clear communication! Henry Esqueda helped me with scheduled service for my 2016 SQ5 and did a great job. He listened carefully to all of my questions and concerns about m Henry Esqueda helped me with scheduled service for my 2016 SQ5 and did a great job. He listened carefully to all of my questions and concerns about my car and had your service department check everything for me to make sure my car was running well and safe to drive. The car detail made my car look great and the courtesy car was convenient to get and return. Very happy with my experience and plan to return for next scheduled service. More

Oil Change and Maintenance Check-Ups Very formal on information and let me know what are things needed and kept everything on-time. Customer service, quality of work, friendliness, and p Very formal on information and let me know what are things needed and kept everything on-time. Customer service, quality of work, friendliness, and price were all excellent. I am very, very satisfied with this service. More

Fantastic Service! I can't ask for a better service! The moment I arrived there was a gentleman ready to serve me and directed me towards my service writer. Once I got t I can't ask for a better service! The moment I arrived there was a gentleman ready to serve me and directed me towards my service writer. Once I got to my service write, I was warmly greeted and soon asked if there are any issues or concerns to add from my regular maintenance. Long story short, maintenance were done quicker than I thought. There was even a short video they sent me about the job they did, which I think was awesome! Never had this kind of service. More

Brock and Natilie Brock & Natalie took care of us, Give us great customer service and , they also discounted the replacement cost for the new battery and installation Brock & Natalie took care of us, Give us great customer service and , they also discounted the replacement cost for the new battery and installation Much Appreciated ! More