Audi Pacific

Excellent Appreciate the dealer follow through and that they delivered the car to our residence in the City of Los Angeles on a Friday night. Thank you. Appreciate the dealer follow through and that they delivered the car to our residence in the City of Los Angeles on a Friday night. Thank you. More

Audi Pacific Everyone involved too the extra time to make us feel welcome and made sure we purchased exactly what we wanted. We look forward to future business wit Everyone involved too the extra time to make us feel welcome and made sure we purchased exactly what we wanted. We look forward to future business with Audi Pacific. More

Smooth Service Appointment Great experience, for routine mile service required. Henry, was very accommodating. Waited for my car, while serviced. Nice atmosphere, during compl Great experience, for routine mile service required. Henry, was very accommodating. Waited for my car, while serviced. Nice atmosphere, during completion. Everyone, I came in contact with was courteous. More

The Best! I recently picked up a Certified Pre-owned 2015 Audi A3 TDI. Simon was the man!!! He made everything so easy and it totally took me an hour and a half I recently picked up a Certified Pre-owned 2015 Audi A3 TDI. Simon was the man!!! He made everything so easy and it totally took me an hour and a half to make the deal and out the door with a huge smile! They even put a hold on the vehicle for me for a week because I was away for a seminar. When I got back, I received a text message about the car ready for me to take home. I can't be any happier! It's actually our third car that we purchased from this dealership. No words to describe how great our experience was. Thank you!!! More

Service department is great Francisco is most professional. I never had to call for info as he always texted me informing me what was happening and giving me estimates of time. Francisco is most professional. I never had to call for info as he always texted me informing me what was happening and giving me estimates of time. This is very much appreciated. Although there were no cars for loaners I was promptly shuttled to enterprise where I was quickly and efficiently taken care of by Joseph. A gentleman, Michael, I believe, was most courteous on the phone. The unhinged sunroof (reason I was there) was always noisy even at time of purchase. Salesman ignored this and actually told me he would have the car detailed and looked over before I picked it up. Not true. Upon picking my car up I found a gas bill from Mexico in the glove compartment. You have a very efficient service department. More

Excellent service! Natalie was wonderful. I had service on my 2018 A3. I was in/out. Audi provides excellent customer service! I would highly recommend buying an Audi at Natalie was wonderful. I had service on my 2018 A3. I was in/out. Audi provides excellent customer service! I would highly recommend buying an Audi at Audi Pacific. More

Greatest service ever! Contacted Adam at pacific Audi regarding arranging to travel 2 hours away to shop for a used car they had. Was concerned I would make the drive only t Contacted Adam at pacific Audi regarding arranging to travel 2 hours away to shop for a used car they had. Was concerned I would make the drive only to have them sell the car prior to me arriving. Adam made sure I was able to lock in availability in order for me to make the drive and not worry about wasting my time! They had the car ready, clean and full of gas!! Greatest service ever!! Thanks pacific Audi and Adam!! More

Great Service This was my first service with my Audi and it was a great experience. It didn't take long and they made it as painless as possible. This was my first service with my Audi and it was a great experience. It didn't take long and they made it as painless as possible. More

False Alarm Easy to schedule, got me in quickly, Natalie was on the spot and anxious to make sure I was taken care of - good news/bad news, what I thought was an Easy to schedule, got me in quickly, Natalie was on the spot and anxious to make sure I was taken care of - good news/bad news, what I thought was an issue turned out to be nothing. So, a false alarm of sorts but no one made me feel bad & assured me that better safe than sorry was their approach. Don't look forward to going in for service ever, but at least these guys make it so I don't dread it either. More

Top notch customer service at service department Michael Harris was wonderfully helpful in setting up my appointment despite my need to change it a couple times. He emailed an estimate then emailed t Michael Harris was wonderfully helpful in setting up my appointment despite my need to change it a couple times. He emailed an estimate then emailed the invoice so I could forward it to an insurance company. Henry Esqueda got me checked in, the service done and then checked and out in record time. Everyone at every station was helpful efficient and friendly. I WAS BLOWN AWAY. This was my first time at Audi service - I have had BMW’s for the past 18 years and AUDI Pacific Service was far better than BMW. Thank you! More