Audi Pacific

Audi A4 service Everything was organized and went smoothly from drop off to pickup. I appreciate the vehicle being thoroughly inspected and cleaned before being retu Everything was organized and went smoothly from drop off to pickup. I appreciate the vehicle being thoroughly inspected and cleaned before being returned to me. More

Great Experience! I had to go in to have a second run through on how to use my car. The first person I had worked with, not only gave me the wrong information...told me I had to go in to have a second run through on how to use my car. The first person I had worked with, not only gave me the wrong information...told me I had features I didn’t have...and didn’t show me how to use the features I DID have correctly. I was having SUCH a tough time and thought my car was defective and that I had bought a lemon. I went in and saw Natalie, who had made an appointment for me with Adam. Natalie couldn’t have been more helpful and lovely. As far as Adam goes...he spent SO much time with me, and REALLY cared and wanted me to KNOW about my car and it’s features and to know exactly how to use them. He was very informative and patient with me. He went above and beyond. Audi should have hundreds of Adams. If he would have been the first person to go over my car and it’s features with me, my initial experience would have been a dream. I was miserable for the first few weeks. I couldn’t even lock and unlock the driver side door and get my radio to work. Audi needs to do something about making sure all their employees are trained properly. It would make people’s buying experience MUCH more pleasurable. More

Great Customer Service Brought my car in for a regular service and a couple of recall items. My service rep Natalie kept me updated on the status of my car and sent me a tex Brought my car in for a regular service and a couple of recall items. My service rep Natalie kept me updated on the status of my car and sent me a text when my car was ready. This location always has a loaner car available for me. Thanks Audi Pacific More

Excellent Audi service Drop off & pick up process is smooth & Swift. For busy people like my self it’s s very important quality. Friendly service is an additional plus! Drop off & pick up process is smooth & Swift. For busy people like my self it’s s very important quality. Friendly service is an additional plus! More

Excellent treatment from start to finish Audi Pacific always takes care of me. My service advisor Anele gets the car into service promptly not just for the recommended service items needed , Audi Pacific always takes care of me. My service advisor Anele gets the car into service promptly not just for the recommended service items needed , but for the things that I detail as important that have come up since the last service appointment. She makes sure that my concerns are checked by the technician. Sergio was my technician and he completes a cool video review of the undercarriage and motor to demonstrate the issues to be repaired. Sergio actually shows me in the video the damage to old parts or leakage or wear so I can make an informed decision. There is a new text system so questions can be answered more quickly with the service advisor. I also really appreciate that at the conclusion of each service appointment, my car is cleaned and looks spotless. Even with major service, my car is ready the same day as dropped off. More

Great service rep. and quick service As always, the staff was very helpful. I received an estimate within a half hour of bringing my car in. The service was finished before two hours time As always, the staff was very helpful. I received an estimate within a half hour of bringing my car in. The service was finished before two hours time. More

Service Divison Amazing customer service from Audi. I’m seriously SO impressed with the speed and fast communication I received from Francisco in the Audi service dep Amazing customer service from Audi. I’m seriously SO impressed with the speed and fast communication I received from Francisco in the Audi service department. He exceeded my expectations; reliable, prompt, and kind! More

Very good Alex was very professional and a pleasure to do business with. He was very respectful and easy to work with. He's a true asset to your organization. Alex was very professional and a pleasure to do business with. He was very respectful and easy to work with. He's a true asset to your organization. 10+ More

Responsive Good service in a very clean and polished showroom. Finance was quick but had to wait quite awhile to be seen. We sent two friends who also took a sim Good service in a very clean and polished showroom. Finance was quick but had to wait quite awhile to be seen. We sent two friends who also took a similar vehicle. More

Very mean customer service The customer service here is really bad no one here to talk to everyone is having their own fun no greetings salesman are thieves here and on top of t The customer service here is really bad no one here to talk to everyone is having their own fun no greetings salesman are thieves here and on top of that Mr. Mark Johnson is their leader he is the GM there who does not I mean does not care about his customers and the employees are very smart they are writing fake reviews I'm pretty sure otherwise this dealership would not have these ratings please someone should go and check their after sales service and try to get a loaner here all the amenities they say they have is fake plus they will sell you the most expensive deal I wanted more than 10 grand in 3 months on this cheap car they sold me I wish I could lawsuit this whole dealership... Won't recommend wasting money at this dealership and get Thugged by these people... More