Audi North Miami

Everyone at Prestige was very nice and accomadating from the moment I drove up until I left. Yelson was very helpful and explained everything that was going to be done to my car and the time frame it will t the moment I drove up until I left. Yelson was very helpful and explained everything that was going to be done to my car and the time frame it will take. He made the experience a great one. More

Took multiple attempts to contact sales person Vernon change regarding vehicle. During the first attempt, I was told he was with a customer and would return my call. He did not return call. Second attemp change regarding vehicle. During the first attempt, I was told he was with a customer and would return my call. He did not return call. Second attempt I was sent to his voicemail. He did not return call. Third attempt, I expressed my unhappiness that he had not returned calls after first two attempts. After being put on hold for approximately 5 minutes I was basically that Audi didn't know why my wife's vehicle was low on oil. I again expressed my concern that the vehicle was just recently serviced and that it should not be "low on oil". The service person advised that they will top of oil and to drive the vehicle and if the problem occurs again, return it for more test. I expressed to Mr. Change my unhappiness. My wife has an extremely busy schedule and does not have time to keep returning the vehicle to the dealership to fix an issue. It is an extreme inconvience. If the problem occurs again, I expect the dealership to deliver a loaner vehicle and pick up her vehicle. We have owned the vehicle for a little over a year and it has been to the dealership for servicing three times. As it stands today, I wouldn't recommend purchasing an Audi. The dependability is low. More

Met Oscar for the first time as he's new to me and was filling in for my regular service adviser. My Audi's convertible top mechanism was not operating correctly and with his help and overall courtesy was filling in for my regular service adviser. My Audi's convertible top mechanism was not operating correctly and with his help and overall courtesy of all Service managers and general manager in collaboration with same level person at The Collection, where car was originally purchased in 2008, a new motor and other necessary parts were installed with a courtesy discount and my auto was returned in perfect working order within 3 business days. Very happy with the outcome. Am awaiting further contact with Mr. Platt regarding extended warrantee information. More

I received great customer service. Between the sales associate making recommendations based upon my lifestyle and the service advisor washing my car, i really felt taken care of. associate making recommendations based upon my lifestyle and the service advisor washing my car, i really felt taken care of. More

I had a great experience with my Service Advisor Mr. I had a great experience with my Service Advisor Mr. Vernon Change. He continues to give me great service thats why I continue to keep coming back I had a great experience with my Service Advisor Mr. Vernon Change. He continues to give me great service thats why I continue to keep coming back. I was referred to him through a friend and will continue to spread the word. Giving Great Customer Service goes a long way and I am very appeciative for the service. He was very friendly and detailed. He also payed attention to my request and took the time to follow up throughout the entire service with a host of phone calls and messages. Mr. Change also took the time to point out other services that I may have needed or will be needing in the near future. He was patient and polite. When dealing with the public and thier needs it takes a special type of person and you have it in your employees. Thank you for the Wonderful Experience. More

My experience with the Audi service department was fast, friendly and smooth. I would recommend this service department to others and plan to return again. friendly and smooth. I would recommend this service department to others and plan to return again. More

I LIKE THE SERVICE, THE QUALITY OF WORK, AND ALSO THE EXPERIENCE OF EMPLOYEES. THEY ARE FRIENDLY AND POLITE. I WOULD DEFINITELY RECOMMEND THE DEALER. EXPERIENCE OF EMPLOYEES. THEY ARE FRIENDLY AND POLITE. I WOULD DEFINITELY RECOMMEND THE DEALER. More

Margarita Pochtovaya , since i came in to the Dealer , she was excellent . I am very happy with the purchase of my new Audi A 5 Thanks she was excellent . I am very happy with the purchase of my new Audi A 5 Thanks More

Robert makes you feel like part of his family, I have never had such an easy experience in a dealership. He ordered my vehicle and it arrived exactly as promised. The deal had actually even gotten better never had such an easy experience in a dealership. He ordered my vehicle and it arrived exactly as promised. The deal had actually even gotten better since I originally placed my order! More

I originally purchased my vehicle with Max Voytenkov, and have loved it the past two years. Julian got in contact with me to let me know that they could upgrade my vehicle with no real changes to what I am p have loved it the past two years. Julian got in contact with me to let me know that they could upgrade my vehicle with no real changes to what I am paying. I would skeptical and did not take him up on it at first. But when I came in for my next service I spoke to him and Alex Yepes and they made it happen. I will be a Prestige customer for life! More