Audi North Miami

#1 We went into Prestige initially to lease a car. The saleperson was terrible, so we left that morning and leased a car from the Collection. #2 Within 1,500 miles, we got a flat tire and called Audi Ro saleperson was terrible, so we left that morning and leased a car from the Collection. #2 Within 1,500 miles, we got a flat tire and called Audi Roadside Service. THIS IS THE PART WHERE PRESTIGE COMES IN... Evidently Audi Service pulls from the first available dealer, the Audi rep promised that a Roadside Service Tech would respond at 9:25am. They did not. Audi followed up and called me back, explaining the Technician will call when he is 10 minutes away. He called at 10:45am. Sooooo...there I am with a flat tire on a weekday morning (when I'm supposed to be at work) waiting for the technician for over an hour. Okay, so Evan arrives. Great guy, very helpful, very fast, very efficient. He suggests that he can take the rim/tire back to the Service Center for repair, and I can come pick it up. Evan calls for a price quote to a gentleman named Luis. The price is very competitive, Evan takes the tire. The next day, I drive into the Prestige shop to pick up the tire at 9am, Luis is there to greet me, everyone is very friendly, helpful, and nice. The coffee is great. Evan comes out of the service area to say hello...this is a very nice touch. So far so good. After about 10-15 minutes the tire and mounting is paid for, and Luis asks if I'd like a car wash. I ask him how long that it would take (again, I should be in the office) and he tells me that it won't take long. Okay. About 30 minutes later, I track down Luis to ask how much longer this carwash is going to take. He apologizes, finds out, comes back to me and tells me 10 more minutes. After 20 more minutes, I'm mad. I find Luis, he tells me that he is going to get the car himself and bring it up. About 10 more minutes, and Luis brings the car. NOT THE END OF THE STORY. Yesterday, I noticed my a license plate bracket in my trunk. Someone removed my Collection License Plate bracket and replaced it with a Prestige Imports License Plate bracket without asking me, telling me, or anything! What the xxxx is that?!?!? Are you kidding? Of course I'd never recommend this shady outfit to anyone; in fact, I'd recommend that Audi give a business man with some integrity the franchise. More

My wife and I are very happy with the sales experience at the Prestige Audi. When I brought my A4 to service, I did not plan to get a new lease. Margarita is a highly professional and courteous sales represe the Prestige Audi. When I brought my A4 to service, I did not plan to get a new lease. Margarita is a highly professional and courteous sales representative. She has offered us exactly what we wanted and we could not be happier with our new A4. Thank you very much and hope to see you soon! More

Rachid knows his business like no other and shows you what a Great opportunity is to drive a great car like Audi, plus service is quick and accurate. what a Great opportunity is to drive a great car like Audi, plus service is quick and accurate. More

I exchanged a financed car that was registered out of state for a leased Audi. The process was concise and painless. I'd definitely recommend this dealership. state for a leased Audi. The process was concise and painless. I'd definitely recommend this dealership. More

I received good customer service from the receptionist and Yelson. The problem was diagnosed promptly and I was notified within a reasonable amount of time of the issues with my car. and Yelson. The problem was diagnosed promptly and I was notified within a reasonable amount of time of the issues with my car. More

Great experience from Prestige Imports. Rachid is very professional, he will do everything he can to get a customer satisfied. I would highly recommend him and this dealership. professional, he will do everything he can to get a customer satisfied. I would highly recommend him and this dealership. More

The staff is super professional, respectful, dedicated to client satisfaction. The quality of work and the overall experience its great. Definitely I will recommended this dealership. client satisfaction. The quality of work and the overall experience its great. Definitely I will recommended this dealership. More

Very satisfied. Outstanding service. Can't wait to buy an other Audi from Prestige (Raphael). Diana is exceptionaly good and knowledgeable. I like how she keeps me updated on the vehicle progress. buy an other Audi from Prestige (Raphael). Diana is exceptionaly good and knowledgeable. I like how she keeps me updated on the vehicle progress. More

Great advise and customer service. We have been Audi customers for the last 7 years. Very happy with our new Audi Q7 Thanks Yuri , Paul and Diana The Zismans customers for the last 7 years. Very happy with our new Audi Q7 Thanks Yuri , Paul and Diana The Zismans More

Gene was detailed, patient and just fantastic... and truly the reason I returned to Prestige over the other dealers I'd visited. I feel both Gene and Max have the "Get To Yes" attitude everyone needs i truly the reason I returned to Prestige over the other dealers I'd visited. I feel both Gene and Max have the "Get To Yes" attitude everyone needs in both Sales & Service. More