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Audi Mentor

Mentor, OH

4.9
142 Reviews
Call Dealership (440) 951-1040

8599 Market St

Mentor, OH

44060

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142 Reviews of Audi Mentor

July 13, 2020

Comfortable place to wait while your car gets service. Very friendly staff and salesmen and greeters. Car was serviced well and they did everything they said they would do. More

by Michael-connelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale
Report | Print
Jul 13, 2020 -

Audi Mentor responded

Hi Michael, thank you for the kind words! We're pleased to have helped you with your vehicle needs. Let us know if there is anything else we can do for you.

July 13, 2020

Patsy Santone’s professionalism handling my issue would be a fine standard for the whole automotive industry. I shop here because of your excellent employees! More

by Hammer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patsy Santone, Steve Armstrong and Dale Hodge
Report | Print
Jul 14, 2020 -

Audi Mentor responded

Thank you for choosing Audi Mentor as your dealership of choice. It is great to know that Patsy, Steve, and Dale delivered on excellent service. Please know we really appreciate your feedback and look forward to the next time we can help you.

July 10, 2020

Sales and finance people did a good job. Had a few questions about the car. Car had a seatbelt malfunction and apple play problem. Floor mats were not provided. More

by Maryann kovar
Recommend Dealer
Yes
Employees Worked With
Steve Armstrong
Report | Print
Jul 11, 2020 -

Audi Mentor responded

Thank you for the great review, Maryann. We are happy to know that you were satisfied with our services. Let us know if there is anything else we can help you with. We look forward to working with you again.

July 05, 2020

Excellent service by Audi Mentor as always thank you. I appreciate the pick up service and when ready for another Audi I will contact Audi Mentor, More

by Andy
Recommend Dealer
Yes
Employees Worked With
Pat is excellent in customer service , Adam Alkassmi
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Jul 06, 2020 -

Audi Mentor responded

Andy, thank you for taking the time to share your excellent service experience with Adam and Pat! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

July 01, 2020

Exhaust system replaced in good time and cost came in right at the estimate. Very surprised though that no one was wearing a mask in any of the areas More

by taffeygram
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Jul 03, 2020 -

Audi Mentor responded

Thank you for the largely positive review! We are glad to see that your exhaust was taken care of in a timely manner. As for the masks, we will pass along your feedback to management.

June 27, 2020

Service was very good, Patrick was very professional while keeping advise on the service and progress of my car, the cost of the repair was also very reasonable More

by Fjk004
Recommend Dealer
Yes
Employees Worked With
Patrick Schudel
Report | Print
Jun 28, 2020 -

Audi Mentor responded

Thank you for the great review. We will be sure to thank Patrick for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to working with you again.

June 25, 2020

Love my Audi A3! Steve was just great..no pressure to buy, and always a smile on his face! Patsy was great and helpful too! More

by Phvanuch
Recommend Dealer
Yes
Employees Worked With
Steve Armstrong , Adam Alkassmi
Report | Print
Jun 26, 2020 -

Audi Mentor responded

Hello, we are happy to know you were pleased with the service provided to you by Steve and Patsy during your visit. Please let us know if there's any way we can assist you further, and we hope you'll consider us again in the future. Enjoy your new Audi A3.

June 25, 2020

I cherish the relationship I have with Audi Mentor! Everyone is very professional and willing to help! I always feel at ease with their suggestions. They keep the customers best interest in mind! More

by Kathy
Recommend Dealer
Yes
Employees Worked With
Patrick Schwedo, Adam Alkassmi
Report | Print
Jun 26, 2020 -

Audi Mentor responded

Kathy, the feeling is certainly mutual. We appreciate you continuing to trust us with decisions on something as personal as your vehicle. As a valued member of the Audi family, we intend to keep providing you with exceptional service each visit. Have a wonderful day.

June 21, 2020

Great experience! Frank Steffen the sales manager made it well worth the 2 1/2 drive to purchase our new S5 Cabriolet. I would recommend Audi Mentor for your car buying needs. More

by kelly11gtcs
Recommend Dealer
Yes
Employees Worked With
Frank Steffen, Sales Mgr.
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Jun 21, 2020 -

Audi Mentor responded

Thank you for the wonderful review, Kelly! We're so glad to see that your experience with Frank was top-notch, especially from so far away. Congratulations on your new S5 Cabriolet; if we can be of future assistance to you, don't hesitate to let us know!

June 20, 2020

The service is superb. The service advisor, Pat Schudel is responsive, gracious, and accommodating. He is a wonderful communicator. Salesman, Blake Jaffee is also responsi More

by ch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Schudel
Report | Print
Jun 21, 2020 -

Audi Mentor responded

We will be sure to thank Pat and Blake for being so accommodating. Thank you so much for taking the time to share your feedback for us. If there is anything else we can do, please do not hesitate to reach out and inform our team members. We hope you have an outstanding day!

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