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Audi Mentor
Mentor, OH
145 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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145 Reviews of Audi Mentor
July 26, 2019
Service Department Purchased a 2017 A3 . Everything about the purchase experience was great as far as salesman and finance dept. Had the vehicle about 16 months and abou Purchased a 2017 A3 . Everything about the purchase experience was great as far as salesman and finance dept. Had the vehicle about 16 months and about 25000 miles. The car started to make a lot of noise. It was my wife’s vehicle and I believed it was from the tires. We scheduled an appointment with the Dealership in Mentor. Upon arrival we were greeted and explained our issue with the noise. The service representative said he needed to get the Service Manager to make sure we were on the same page as far as the noise we were hearing. The Service Manager drove our vehicle with me and said that it was noise from the tires and looked and said he believed the left rear tire was cupped and causing the noise. He also said we could have hit the many potholes in our area and caused this to happen. Then told me I needed 4 tires. My concern is We purchased this Car and thought we would get this wonderful service department, but the Service Manager never even put thr car on the lift to see if anything was wrong other than the 4 tires he wanted me to purchase. Thought he might check tires to see if they were out of balance or something in suspension was damaged. It most likely tire noise but is something actually wrong. Purchasing new tires may solve the noise temporarily but what if there is a problem.What kind of service is this for a vehicle with 25000 miles. Just assuming it is the tires? Very disappointed in Service Department. Richard and Alice Hogan More
by Oswald56
Employees Worked With
Don’t know names
December 07, 2017
Just purchased 2018 Audi Q5 November 24, 2017 I am very pleased with my purchase from this dealer. They were very responsive to my needs and were able to close the deal, prep the car, train me on I am very pleased with my purchase from this dealer. They were very responsive to my needs and were able to close the deal, prep the car, train me on its features and have me on my way in record time. They have also promised to service the car for me when I live in Sharon which is 90 miles away. It was a great experience. My Brand Specialist was Randy and he continues to answer questions and guide me through the car from either is office phone or cell phone on his day off. Great service. More
by Linda Sharon PA
Employees Worked With
Randy Bitner, Frank Steffen
March 12, 2016
Best Sales Team I was considering purchasing a new car, I just wasn't sure on what was out there. I came in to see Karl, he was knowledgeable, friendly and happy to I was considering purchasing a new car, I just wasn't sure on what was out there. I came in to see Karl, he was knowledgeable, friendly and happy to work with us. Thanks Again More
by EnzoBenzo
Employees Worked With
Karl
June 25, 2013
I Enjoyed my experience at Audi Willoughby. Everyone was very nice I will be back in a few years to trade in and get another car. Thanks for working so very hard for me. very nice I will be back in a few years to trade in and get another car. Thanks for working so very hard for me. More
by Dionjackson
Employees Worked With
Valdo,Jeff Studniarz
