Audi Lynbrook

I bought an Audi A4 Cabriolet 3.2 five years ago and have had only great services at Anchor Audi. Joe Maruca and Christina Hellemeyer have been extraordinarily helpful in dealing with my car's repair needs. had only great services at Anchor Audi. Joe Maruca and Christina Hellemeyer have been extraordinarily helpful in dealing with my car's repair needs. The car was always ready when promised it would be ready. The courtesy loaner car was always a classy Audi: what a temptation to trade my car for the classier version! The people skills of Joe and Christina are remarkably outstanding. Let me mention that before buying this Audi, I had owned a Lemans (really a Lemon!), Oldsmobile, Cutlass Supreme, Cadillac Seville, Alfa Romeo Spider, Mercedes Benz SLK 200 compressor, Mercedes Benz SLK 320, and then the best of all, The Audi! Needless to say, all my future cars will be an Audi at Anchor Audi. The few times I had problems, I was told by Joe to bring it in immediately and I did. The place is ultra-clean (the roof of the service area needs some attention). I am a completely satisfied customer. Robert Rizzi More

We purchased a preowned 2011 A6 from this dealership. I cannot imagine how many customers how stormed out of the dealership or been victimized by his ferocious, yet obvious lies. We caught Sanjeev, the pr cannot imagine how many customers how stormed out of the dealership or been victimized by his ferocious, yet obvious lies. We caught Sanjeev, the pre-owned manager, in at least a dozen blatant lies in all aspects of the transaction: deciding on a vehicle, negotiating the deal, and delivering the car. One lie in particular occurred 3 minutes after stepping into the dealership. He told us one of the A6’s we were interested in was in the service getting a new bumper because of a scratch, and paraded on how great Anchor is for doing something like that. We drove over to the service department to see for ourselves where we found a contractor PAINTING the bumper in a desolate corner of the parking lot. We asked the contractor if he was replacing the bumper, to which he said no. When arriving back at the dealership, we asked Sanjeev why he lied to us, to which he replied, "Oh we would never replace a bumper on a used car!" Hmmmm.... Despite Sanjeev's behavior, the dealership had t he car we wanted at the price we wanted, so we trusted the antics would end and bought the car. I had obtained the Carfax on the 2011 before we arrived and knew it was previously a commercially registered vehicle. I asked both Sanjeev (the Sales Manager) and Cindy (Salesperson) what that meant. The answer we received went something like this: "Oh it just means that Anchor owned the car and it was used by a member of Anchor Audi management as a perk vehicle. He was the sole driver of the vehicle and the only reason it is for sale is because a newer model (I think an A8 was mentioned) came in, and the manager was going to drive that instead." The story seemed plausible as I know my brother-in-law, who is a manager at Carmax, gets a "new" car every so often to drive as a perk. I asked if the vehicle was ever a loaner or courtesy car. Sanjeev told me no, it was just used by this one manager and the lucky xxxxxxx got an A8 instead. Both my husband and myself asked at least 5 more times during the course of negotiation, financing, and delivery if that car was a loaner car. Every time, we were told no, it was the managers car. I took their word for it and put my faith in Anchor Audi. I certainly didn't want a loaner car, which is probably one step above owning a used rental car. Break-in period, careful driving, and pampering the vehicle are not usually associated with loaner car or rental. Upon taking delivery, Sanjeev was even less interested in our business, failing to even acknowledge our presence, which was probably better anyway. The car was delivered in unacceptable condition. Numerous items that we asked Sanjeev to be addressed were flat our ignored when we first viewed the car. There was gum on the seat, parts of the interior missing, and the MMI system still had the previous owners information stored. A few days later, after taking delivery of the car, I was leaving work on a cold frosty evening. The rear window has some frost (maybe fog even) on the lower portion. I turn the rear defroster on. While pulling out of my parking spot, the mundane florescent lights from the parking lot shine into the rear window. I look in my rearview mirror before making a left turn, and see the words "Anchor Audi Courtesy Vehicle" etched in the frost in reverse. I stop the car and get out to see if maybe I'm just seeing things. Nope. Clear as day, etched into the frost are the remains of the sticker letters used to depict that car as a loaner car. You would think that the dealership would be smart or savy enough to at least attempt to cover the evidence after telling a ferocious and elaborate lie about a car just to make a sale!!! Boy did someone drop the ball at Anchor Audi. Not only was the car delivered in questionable condition (I still don't think it was fully detailed or inspected prior to delivery), but they made the silly mistake of forgetting to clean the rear window enough in the event that fog or frost would make the outline of the stickers visible. I guess nobody at Anchor Audi has ever written something on a mirror with their finger, only to see it again and again every time the shower steams up the bathroom. My husband and I are utterly disgusted over the lies we were told in order to make a sale. Sure, they didn't have to disclose anything. Sure there is nothing in writing saying this wasn't a loaner car. Is this really how Anchor Audi treats their customers? Yes! Lie to them to make a quick buck? Yes! Remember this story about their deception and lies if you decide to buy from them. UPDATE: After a day of back and forth with the dealership, they agreed to take the car back and refund my money. Just FYI, at one point I offered to upgrade to a 2012 model if they took the car back. The dealership comes back and tells me they could get me into a 2012 model for only $4xx a month. Wow, I thought. Continued to read the email...with only $15,000 down ON A LEASE! Ummm, do you think I was born yesterday!?!?! So we gave the car back and cut the ties. Since we were left with only one car (we traded the old one in, which they bought from us), they came to pick up the car at my house and delivered me a check. It looks like they have put the car back up for sale at the same price, despite the blemished Carfax. Guess we learned our lesson on this one. More