Audi Dominion

Assistant Manager - Mojda Excellent customer service - kept me informed of my Audi. Made last minute arrangements for a loaner car and it was a good one. Thank you. Excellent customer service - kept me informed of my Audi. Made last minute arrangements for a loaner car and it was a good one. Thank you. More

My car buying experience with Claudio Saraiva I was very pleased with my experience and wanted to acknowledge Claudio Saraiva and Luis from your finance office with all the time spent helping me. I was very pleased with my experience and wanted to acknowledge Claudio Saraiva and Luis from your finance office with all the time spent helping me. I was hesitant to work with a salesperson because I don't like the back and forth that typically occurs in these type of situation but I can say that I did not encounter this at anytime. Thanks so much for making this experience quick and easy. Sincerely, Connie Tremont More

Absolutely the worst Internet dealer EVER! I experienced the absolute poorest customer treatment.. Called to purchase vehicle and was lied to primarily by management.. I hope they do something I experienced the absolute poorest customer treatment.. Called to purchase vehicle and was lied to primarily by management.. I hope they do something about this . I would not recommend buying a 25 cent piece of gum from them ... i was purchasing a vehicle with my own financing and they would never follow up with me or the bank request.. and would not send verification of vehicle condition.. would not negotiate so I agreed within a few min. To give asking price .. 2 days later after bank was pressuring me for there end of the paperwork.. I called them and truck was sold out from under me ... And i was lied to about it repeatedly... Ariel was very polite and extremely helpful but salesman conflict made it to where he had to step aside... The president Rick was extremely polite after the fact .In no way do I think that my experience with poor salesmen should effect the buying experience for others . More

Q7 great price, straight foward Nice Experience! I have to say my experience with my sales person David DeLaCruz at Cavender was fabulous! There was no pressure, he went thru all the features of wha I have to say my experience with my sales person David DeLaCruz at Cavender was fabulous! There was no pressure, he went thru all the features of what I was looking for and allowed me to try out the car so I was super comfortable with my purchase! When it came to purchasing, there was no back and forth like you can get with other dealers, David set us up with Nick from finance and the process was quick and went smoothly. I would highly recommend David and Cavender for your next Audi purchase. More

Sustained Outstanding Performance I have known and dealt with a variety of Brand Specialists in The Us Europe and North Africa. In my 50+ years of buying cars, Note also, I have purc I have known and dealt with a variety of Brand Specialists in The Us Europe and North Africa. In my 50+ years of buying cars, Note also, I have purchased 4 cars from Cavender Audi Terry is the absolute best that I have seen. Terry is Customer Oriented, and works hard for his customers. His performance over a number of years has been outstanding in every respect! I will but from him again! Mojda Abdulrashid has been my Service Advisor for many years. She is focused, and Technically proficient.I would rate her among the top 2% of all Service Advisors that I have worked with. Juan the get ready Manager is likewise outstanding! His work through the years has been superb! The job that he and his team did on our A-6 was simply outstanding.! More

Service Department and Auto Sales Excellent customer service. Mojda Abdulrashid stayed on top of the S5 repair all the way. Kept me informed as needed. The consumer is first and for Excellent customer service. Mojda Abdulrashid stayed on top of the S5 repair all the way. Kept me informed as needed. The consumer is first and foremost at this Dealership. I to believe the Commitment to Excellence is the bench mark at Cavander Audi. Had the same experience when I took a friend of mine in to buy a used car. Cavander Audi worked with us until the buyer was completely satisfied. Made the "first car" buying experience a life long story to be told dir years to come. More

Poor customer service Went to Cavender Audi on IH-10 this morning to decide between an A6 or an S5, which we plan to purchase. Receptionist stated all of the salesmen were Went to Cavender Audi on IH-10 this morning to decide between an A6 or an S5, which we plan to purchase. Receptionist stated all of the salesmen were in a meeting and it would be just a few minute. Waited not quite 20 minutes and finally saw the salesmen start wandering out to their desks. There were two other customers beside myself and my wife in the lobby, so we waited patiently. After sitting there watching the salesmen visit each other and view sites on their computers for several more minutes, I saw the receptionist get up and walk to a salesman at his computer and say something to him. He looked over at my wife and I, then went back to viewing whatever it was on his computer. I waited another few minutes for a salesman, then gave up and politely told the receptionist we were leaving. I explained to her that part of buying a premium car is the expectation that you are treated well at the dealership, not ignored for over 30 minutes. The receptionist was very nice and quite apologetic. We will buy from the Austin Northside Audi dealership, where they are very attentive. It is a shame, since Cavender Audi is quite a bit closer, but Cavender's customer service is terrible. Just lost a $76,000 sale guys. More