Audi Calabasas

Had a terrible experience dealing with service person in service dept. His name is Raphel Flores. He was rude and insulting. Never put him in sales Audi would lose a lot of money. service dept. His name is Raphel Flores. He was rude and insulting. Never put him in sales Audi would lose a lot of money. More

We were impressed with Andria Beliot professionalism.We We were impressed with Andria Beliot professionalism. We had purchased and leased several luxury vehicles in the past and this was our most pleasant We were impressed with Andria Beliot professionalism. We had purchased and leased several luxury vehicles in the past and this was our most pleasant car leasing experience. Andrea carefully listened to our needs and Offred to us several options and professionally helped us to pick the best option. We got an awesome deal that no other dealer in LA and Ventura county could beat. Ray Mirzaei More

The sales department is absolute liars. I leased a new 2019 Q5 in October 2019. I was sold on all of the features of the car I test drove- sensors, navigation, etc. however, the color I wanted it in was n 2019 Q5 in October 2019. I was sold on all of the features of the car I test drove- sensors, navigation, etc. however, the color I wanted it in was not available. I then decided to get a different color, but instead of looking for the color I wanted with the package I was sold on, the sales girl gave me completely different vehicle with none of the features I was paying for. I have called multiple times about the lack of features of the vehicle over the past year. I’ve constantly asked why this or that is not working or available only to be told that it doesn’t come with my car. I finally got fed up and spoke with a manager. He apologized about the previous misunderstanding and promised to fix the situation by getting me what I want around the same price I’m already paying. After wasting my time and me pushing back my other appointments to sit with him, he comes back with a whole bunch of Non-sense, and a price tag that is hundred of dollars more than what I’m currently paying. He was never trying to right a wrong. He was trying to make a sale. I already negotiated my price for the car I wanted, but was given a different vehicle and now they want me to spend even more money to fix their mistake. HORRIBLE!!! BUYER BEWARE!! I will NEVER buy another Audi from here again. More

This goes to Rafael Flores in service. Horrible first This goes to Rafael Flores in service. Horrible first time experience and the last one with Audi Calabasas. You guys just lost a customer becaus This goes to Rafael Flores in service. Horrible first time experience and the last one with Audi Calabasas. You guys just lost a customer because of his customer service. I’m not a person that raises my voice or give bad feedback online, and please read the rest of this review below of why. We have several cars in the family, 3 new Audi’s total within the household and we’re hoping to establish a positive relationship with Audi of Calabasas. I would think that coming to NOT ONLY AUDI after spending almost $80,000 for another fully loaded car, but ALSO to AUDI Of CALABASAS - that I would receive excellent service. It can be something small a warm welcome, kind words or signs of happiness. But this is where it back fires for Rafael Flores, who not only promised a service loaner over the phone, but also mentioned that the service loaner cars come with unlimited mileage. His manager should listen to his CALL LOGS and CUSTOMER TELEPHONE RECORDINGS (8/19/2020) of what he says and doesn’t deliver. I’m pretty sure none of the managers care, due to the low ratings that I’ve just noticed of this dealership. Rafael said and promised over the phone BEFORE I MADE A EARLY APPOINTMENT that there is LOANERS available, and for us to just “Come in and we will be taken care of”. I arrive 5 min early, some person outside greets us and calls Rafael over the intercom and says he will come out. I wait, nothing..... I go inside, the vibe was unfortunately negative already when he tried to “welcome” me. He told me that he never promised a loaner car over the phone. Well then? Just go back to your phone recording and listen to your own lie. To say something and not stand for it, made me feel I was in a battle about truth, I was in a shock. I need a car while my car is was supposed to be repaired, what are you talking about? We went over this before I came in! It doesn’t matter if you offer me coffee or a Lyft home and back, what matters is what you promised and couldn’t keep, and also had the dignity to say: “I never said that” with a clean face. The lack of emotions, sympathy and lying straight in my face, if you’re not happy working there, apply for somewhere else that doesn’t require customer service. Your department is called service, which doesn’t only apply for cars, it applies to you too giving it to your customers. Show some enthusiasm, positivity and more polite customer service. We all have bad days, just don’t show it at work. Right there and then I knew I had to leave. Take your business to another service advisor, or dealer. This is not healthy in the long run, lies upon lies, Micky Mouse dealership. I got fed up and had to leave. More

What a headache! Typical dealership doing shady things Avoid this dealership and don't waste your time. Ever since the place went DCH things went south. Garbage customer service,. They avoid accountability Avoid this dealership and don't waste your time. Ever since the place went DCH things went south. Garbage customer service,. They avoid accountability after they sell their used cars that actually have major underlying problems. I don't know how they allow used cars in such terrible condition to be sold on the lot. Manager Pano and staff are all the sudden hard to reach post-sale. Im sure they know the costly repairs it'll take for them but they wait til its bought and craps out on the customer. Also read the fine print, they try to pull a fast one changing all the figures on the paperwork. More

I have a 2017 Audi A6, that I leased from this dealership and it's coming due pretty soon so I've been looking into turning the car in to get into another lease. I was working with JC, on a couple of differ and it's coming due pretty soon so I've been looking into turning the car in to get into another lease. I was working with JC, on a couple of different vehicles and he was cordial helping me out. He worked out a deal to get me into one of the cars last month but, I wanted more time to think about it as my lease is not due yet. As I contacted him again because I wanted to go over some new numbers of perhaps paying down my current lease, he said he didn't see the point because I walked away from his best scenario. What a lazy xxx salesman he is. I told him he just lost my business. You would think after being closed for a month or so, that car salesman would not throw any business away but, that's exactly what he did. I'm probably going to get a BMW, instead of getting another Audi. Horrible salesmanship!!! More

Used car purchase I Purchased a used car from Audi of Calabasas three weeks later I noticed I did not have a spare tire. I called and Left a message for the sales mana I Purchased a used car from Audi of Calabasas three weeks later I noticed I did not have a spare tire. I called and Left a message for the sales manager twice nobody returned my phone call. Spoke to somebody else and told him my situation said sorry the car is sold “as is” nothing we can do lousy customer service. Something that you think would be there but an emergency wouldn’t that’s bad! More

Bait and Switch Gary Dannenbaum Lease Maturity Manager, Gary, you appear to be a good person, however, I am not pleased with the run-a-round you and your Audi sal Gary Dannenbaum Lease Maturity Manager, Gary, you appear to be a good person, however, I am not pleased with the run-a-round you and your Audi sales people and management gave to myself and my maintenance manager for 2+ hours today! 1. You specifically told me the truck had an 8’ bed when after we drove for 1 hour to your location it was only 6’ long - not acceptable! 2. You said you would give me a good deal if I drove out to your location, which I did with all good intentions. 3. You and your manager shook on a deal at $26,000 if I financed it for 6 months, which I agreed to after you and he beat me down for 30-40 minutes. 4. However, when the time came for you to honor the deal, your were both unprofessional in telling me that I could not co-buy the truck after telling me we could co-buy the truck in an effort to keep the insurance in his name instead of mine for Liability reasons! 5. When you told me that you were breaking the deal that your boss and you agreed to with a hand shake, I advised you to uphold your agreement and allow me to pay you cash for the truck and you refused Very disappointed and waste of time and money for my maintenance supervisor and myself after so many hours in the Los Angeles traffic. I hope you don’t treat you other customers like this when they drive out to meet you as you asked on the phone and are ready to pay cash , and tell them sorry for the switch and bait! More

Wonderful Experience Just purchased a pre-owned car, working with Michael Massoud - the Internet Sales Manager. We drove more than 100 miles to see a particular car, and Just purchased a pre-owned car, working with Michael Massoud - the Internet Sales Manager. We drove more than 100 miles to see a particular car, and Michael and the Finance Manager Razi Delijani were extremely patient and helpful working with us, even staying late to make sure we were comfortable with our purchase. The car is wonderful, and we couldn't be happier with both the purchase and the experience. Would recommend working with this team again, and hope that when we're in the market again in a few years we can work with them again. Have already recommended them to my best friend, who will be buying a car in the next few months. More