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Audi Calabasas
Calabasas, CA
160 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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160 Reviews of Audi Calabasas
April 30, 2023
All fluff! My model X wasn’t even serviced for months. Promised me a check portion of a service never received anything. Manager went out of country never calle My model X wasn’t even serviced for months. Promised me a check portion of a service never received anything. Manager went out of country never called me back, great job! Car should have been taken to get serviced before sold. Thanks audi! Now I’m out over $2k! Brakes, module, diagnostics! Desperados Shame! More
by Feldy77
Employees Worked With
Majd Alawad
March 15, 2023
Like other reviewers, I dealt with Pano Argyopolous and Madj Alawad. Things went very badly and now there is a lawsuit pending. Specifically, the Notice of Release of Liability ("NRL") was not processed on Madj Alawad. Things went very badly and now there is a lawsuit pending. Specifically, the Notice of Release of Liability ("NRL") was not processed on our trade-in for over 50 days. The DMV requires that the NRL be processed within 5 calendar days. Despite having purchased two vehicles from Audi Calabasas and being a loyal service customer, Audi Calabasas ignored my wife's repeated requests for information on the NRL. We inadvertently discovered that Audi Calabasas failed to process the paperwork with the DMV when we received a late notice for registration fees. I tried to stay out of it an let her handle the matter. However, her requests were simply ignored. A response from Audi Calabasas only came after I issued correspondence from my law office. Contrary to the averments of Argyopolous and Alawad, the failure to process the NRL with the DMV leaves the bona fide transferor potentially liable for civil and criminal penalties. Note: Pursuant to Vehicle Code, sections 5600, 5602 and 17150, the non-processed Release of Liability is merely rebuttable evidence of non-ownership of the trade-in. I'm a lawyer. I deal with this stuff all of the time. (Also see Durbin v. Fletcher (1985) 165 Cal. App.3d 334 [on appeal from order of summary judgment] and Enis v. Specialty Auto Sales (1978) 83 Cal. App.3d 928.) I escalated the matter to Lithia Motors and dealt with "Katelyn Gwin," who justifies the derelict behavior of the dealership. Alawad "retro-actively" processed the Release - according to him - which is an impossibility. Back-dating the NRL (as Alawad claimed he did in an email) cures nothing in terms of the 50 day period in this case. In the end, all I wanted to know is where the vehicle was for the 50 days it was in their hands and pending processing of the NRL. That's it. Audi Calabasas refused to answer. Ms. Gwin of Lithia Motore deemed my request for information regarding the whereabouts of the uninsured trade-in "unreasonable." In other words, I should have no concern whether this vehicle was in an accident or incurred other liability during the 50 day period between tender and processing of the NRL. The more I inquired, the more entrenched Audi Calabasas and Lithia Motors became. Obviously, the affirmative concealment of some basic information raises the concern. Are they hiding something? After all, they ignored my wife's requests for any information at the outset. So, now we have a choice to make: (1) wait and see whether anything happened with the trade-in or (2) sue for a judgment of declaratory and injunctive relief that can be judicially noticed if something did happen and we get sued. My final contact with "Ms. Gwin" resulted in her hollering and hanging up the phone. I sent a confirming email - only to be ignored. Based on my personal experience, Audi Calabasas and Lithia Motors exhibit "entrenched contempt" for their clientele. We have owned four Audis, between my wife and I. I guarantee that we will NEVER own an Audi again. The business relationship obviously does not matter. If you choose to do business with these people, just make sure you have a good lawyer. The Audi brand is very poorly represented by this bunch - including Lithia Motors. I'll be letting the people in Virginia and Germany know. If the matter is ignored, then it's obviously a case of top-down managerial incompetence. Notably, this review doesn't even mention the incredibly bad experience we had with the floor salesperson (some young female who was too preoccupied with checking her phone than attending customers). As well, the finance guy was such a jerk, we nearly walked out on the purchase. This dealership is in serious need of a shake-up in personnel. I cannot believe Audi would entrust this bunch to such a well-to-do demographic that tends to follow brand loyalty. More
by tony_zinnanti
Employees Worked With
Katelyn Gwin, Majd Alawad
March 09, 2023
after my review the manager contacted me and apologized- most likely with a prewritten response-. anyway i decided to give them another chance and wrote him to contact me. no call no email. his name is Pan most likely with a prewritten response-. anyway i decided to give them another chance and wrote him to contact me. no call no email. his name is Pano Argyropoulos. he is not listed here they are as bad as i said before and as others confirmed as well More
by alifieri
Employees Worked With
Pano Argyropoulos, Majd Alawad
February 26, 2023
Service Manager Rafael Flores has always provided expert assistance, he is very knowledgeable and the most courteous and friendliest people I’ve had the pleasure to deal with. Mr.Flores always goes above an assistance, he is very knowledgeable and the most courteous and friendliest people I’ve had the pleasure to deal with. Mr.Flores always goes above and beyond what is expected, a rarity! More
by denisemelcher02
Employees Worked With
Rafael Flores
February 25, 2023
inquired about a 138k car. first did not even thi nk it was necessary to respond. second guy was extreme rude. i have saved the texts and emails if anyone wants to see them. th first did not even thi nk it was necessary to respond. second guy was extreme rude. i have saved the texts and emails if anyone wants to see them. their bbb rating is an F. don t buy their More
by alifieri
Employees Worked With
Mehrdad Massoud
February 11, 2023
I got here my Q4 2023 but I was treated very unprofessional, unkind by Mss Anam Jan and the sales manager that day 2/05/2023. Felt like discriminated, unwelcome even I spent almost $60,000 and g unprofessional, unkind by Mss Anam Jan and the sales manager that day 2/05/2023. Felt like discriminated, unwelcome even I spent almost $60,000 and gave almost $22,000 down. I get much better treatment when spend $10.00 buying tacos. Mss Anam didn’t even show me how to operate all the different functions an electric car has, and I had to return days later to learn the functions from a nicer perso (Martin ), but drove 140 miles due Mss Anam’s terrible attitude. More
by Miguel_TurciosMD
Employees Worked With
Anam Jam Very POOR performance , Majd Alawad
February 07, 2023
Brought my Audi in for the routine 40K service. The dealership is pristine, all employees professional and courteous. Lyndsey my assigned service advisor went above and beyond to make my experie The dealership is pristine, all employees professional and courteous. Lyndsey my assigned service advisor went above and beyond to make my experience as easy and seamless as possible. She answered all my questions and explained all services performed thoroughly. For some who doesn’t particularly like big auto dealers, this was a pleasant surprise. Definitely plan on returning and it’s mainly because of tue service provided my Lyndsey! More
by Ross
Employees Worked With
Lyndsey Livingston
February 06, 2023
I wish I had a better review to write, but honestly, for being a Luxury car, the amount of times I have to take my car back to get serviced just doesn't make any sense. I take it for one thing, have to go b being a Luxury car, the amount of times I have to take my car back to get serviced just doesn't make any sense. I take it for one thing, have to go back a week later to get something else fixed. Not sure if it's the car of the service department at this point. Maybe I have a Lemon, and I will be looking into that. Getting a loaner vehicle is pretty impossible as they never seem to have them. When they do, they give them to me with 100 miles worth of gas and then try to charge me to refill to half a tank. I really have no issues with my service representative, she is great, but I will leave her name out of this as this review isn't on her. And I don't want those lines to get crossed. My vehicle is always having sensors go off randomly each time I take it back home. When i first got my car it was the passenger seat belt, because it was never "picked up" by the computer it took MONTHS for them to finally see what I was complaining about and got it fixed and they tried to charge me a deductible for something that was wrong with the car WHEN THEY SOLD IT TO ME!!! my representative understood what I was saying and waived it thankfully. NOW, My car had a heat valve break and so a sensor kept popping up, they would need to keep my car for a couple of days but I had to wait for a loner to be available. 4 days of having my car and it is completely overheating, I had to pull over on my drive home because of this, rush and pray to get to my house so I could at least keep it in my driveway, the coolant I think is now leaking all over. Again, not sure why, but every time i take it for one thing, I alwavs have to take it back a week later for something else!!! its very frustrating. To take my car in each time I must miss a day of work!!! I can't keep doing this! I called at 4 pm when the service dept had already closed for the day and rather than try to even be helpful the sales dept hung on me. The guy didn't want to deal with me, I understand I was upset, but hanging up on a customer...? not sure how that fits in with a customer service lob. Giving a customer the answer of "I don't know" or "I'm sorry I can't help you" is not the right response. And I got this from a sales person and a manager on the floor. The manager tried to tell me I could just pour in the coolant but that's not going to fix anything! My car was not overheating at all before, and if it's leaking, how is refilling it going to help? I can't even drive my car to them because of the overheating now. It's Saturday and I will have to wait until Monday to call to get any help. I will be reaching out to Pano the GM and whoever is his boss at Lithia Motors, I imagine that would be Bryan DeBoer. More
by Mike.Guzman
Employees Worked With
Lyndsey Livingston
