Audi Calabasas

Service Manager Rafael Flores has always provided expert assistance, he is very knowledgeable and the most courteous and friendliest people I’ve had the pleasure to deal with. Mr.Flores always goes above an assistance, he is very knowledgeable and the most courteous and friendliest people I’ve had the pleasure to deal with. Mr.Flores always goes above and beyond what is expected, a rarity! More

inquired about a 138k car. first did not even thi nk it was necessary to respond. second guy was extreme rude. i have saved the texts and emails if anyone wants to see them. th first did not even thi nk it was necessary to respond. second guy was extreme rude. i have saved the texts and emails if anyone wants to see them. their bbb rating is an F. don t buy their More

Great experience and Andrew is the best for help with my Audi all the time Audi all the time More

I got here my Q4 2023 but I was treated very unprofessional, unkind by Mss Anam Jan and the sales manager that day 2/05/2023. Felt like discriminated, unwelcome even I spent almost $60,000 and g unprofessional, unkind by Mss Anam Jan and the sales manager that day 2/05/2023. Felt like discriminated, unwelcome even I spent almost $60,000 and gave almost $22,000 down. I get much better treatment when spend $10.00 buying tacos. Mss Anam didn’t even show me how to operate all the different functions an electric car has, and I had to return days later to learn the functions from a nicer perso (Martin ), but drove 140 miles due Mss Anam’s terrible attitude. More

Brought my Audi in for the routine 40K service. The dealership is pristine, all employees professional and courteous. Lyndsey my assigned service advisor went above and beyond to make my experie The dealership is pristine, all employees professional and courteous. Lyndsey my assigned service advisor went above and beyond to make my experience as easy and seamless as possible. She answered all my questions and explained all services performed thoroughly. For some who doesn’t particularly like big auto dealers, this was a pleasant surprise. Definitely plan on returning and it’s mainly because of tue service provided my Lyndsey! More

I wish I had a better review to write, but honestly, for being a Luxury car, the amount of times I have to take my car back to get serviced just doesn't make any sense. I take it for one thing, have to go b being a Luxury car, the amount of times I have to take my car back to get serviced just doesn't make any sense. I take it for one thing, have to go back a week later to get something else fixed. Not sure if it's the car of the service department at this point. Maybe I have a Lemon, and I will be looking into that. Getting a loaner vehicle is pretty impossible as they never seem to have them. When they do, they give them to me with 100 miles worth of gas and then try to charge me to refill to half a tank. I really have no issues with my service representative, she is great, but I will leave her name out of this as this review isn't on her. And I don't want those lines to get crossed. My vehicle is always having sensors go off randomly each time I take it back home. When i first got my car it was the passenger seat belt, because it was never "picked up" by the computer it took MONTHS for them to finally see what I was complaining about and got it fixed and they tried to charge me a deductible for something that was wrong with the car WHEN THEY SOLD IT TO ME!!! my representative understood what I was saying and waived it thankfully. NOW, My car had a heat valve break and so a sensor kept popping up, they would need to keep my car for a couple of days but I had to wait for a loner to be available. 4 days of having my car and it is completely overheating, I had to pull over on my drive home because of this, rush and pray to get to my house so I could at least keep it in my driveway, the coolant I think is now leaking all over. Again, not sure why, but every time i take it for one thing, I alwavs have to take it back a week later for something else!!! its very frustrating. To take my car in each time I must miss a day of work!!! I can't keep doing this! I called at 4 pm when the service dept had already closed for the day and rather than try to even be helpful the sales dept hung on me. The guy didn't want to deal with me, I understand I was upset, but hanging up on a customer...? not sure how that fits in with a customer service lob. Giving a customer the answer of "I don't know" or "I'm sorry I can't help you" is not the right response. And I got this from a sales person and a manager on the floor. The manager tried to tell me I could just pour in the coolant but that's not going to fix anything! My car was not overheating at all before, and if it's leaking, how is refilling it going to help? I can't even drive my car to them because of the overheating now. It's Saturday and I will have to wait until Monday to call to get any help. I will be reaching out to Pano the GM and whoever is his boss at Lithia Motors, I imagine that would be Bryan DeBoer. More

I always great experience with audi calabasas they're really helpful and understanding thank you really helpful and understanding thank you More

The customer service was outstanding. Everyone was helpful, kind, and responsive. The facility was clean as well. Everyone was helpful, kind, and responsive. The facility was clean as well. More

Is negative stars a thing? The car had a break issue they said they fixed we took it home, issue came back, we thought it was the break pads, changed them...not fixed. We broug The car had a break issue they said they fixed we took it home, issue came back, we thought it was the break pads, changed them...not fixed. We brought it back, they refused to take responsibility, basically go F ourselves. Used a fine print excuse. They're weasels. More