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Audi Calabasas
Calabasas, CA
157 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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157 Reviews of Audi Calabasas
September 15, 2023
A great experience every time! I have had service advisors Ruben and most recently, Michael and both were excellent. I really felt they went above and beyond to help me and keep me I have had service advisors Ruben and most recently, Michael and both were excellent. I really felt they went above and beyond to help me and keep me updated throughout the process. Each time I’ve been here my experience has been speedy and very easy. I will continue to return for future needs. More
by nlo7497
Employees Worked With
Michael Massoud
September 12, 2023
They could not fix a design flaw that allows water to enter the trunk when it rains and you lift the trunk . After they inspected the car multiple red lights showed on the dash that were not there befo enter the trunk when it rains and you lift the trunk . After they inspected the car multiple red lights showed on the dash that were not there before More
by Unhappy
Employees Worked With
Rafael Flores
August 31, 2023
Mike was extremely helpful from the moment I made my appointment till I picked my car up and received a video from the Technician Jeffrey showing me the actual inspection. Very grateful for the excellen appointment till I picked my car up and received a video from the Technician Jeffrey showing me the actual inspection. Very grateful for the excellent customer service. More
by butterflylrm
Employees Worked With
Mike Massoud
August 06, 2023
Leased a 2023 Q4 Etron. It’s had issues since I took it off the lot. Going on my 3rd visit to service. First visit took 3 weeks and I still have issues! Stay away from thi It’s had issues since I took it off the lot. Going on my 3rd visit to service. First visit took 3 weeks and I still have issues! Stay away from this dealership. More
by Propertylab8
Employees Worked With
Bad experience
June 18, 2023
As I was driving to dinner one night, my 2010 Audi A4 started shaking. I pulled to the shoulder of the freeway and had to have the car towed, as it was not in a drivable state. I called the nearest Audi started shaking. I pulled to the shoulder of the freeway and had to have the car towed, as it was not in a drivable state. I called the nearest Audi dealership, but they were very unhelpful! I then called Audi Calabasas (as I live in Calabasas) and the sales manager I spoke to reassured me I could have the tow truck drop the car at the dealership and the service department would check on the car first thing Monday morning. (It was already past 6 p.m. on a Saturday, so the service department was closed.) When I arrived at the dealership in Calabasas, I was greeted by a salesman who gave me his card and I left him my contact information and car keys. He also assured me the service department would inspect the car on Monday. On Monday morning, I called the service department and spoke to Rafael. I explained to him what happened to the car and authorized him to run a diagnostic test. Later that day, Rafael called to give me an update on my car. We talked through options of repairs and I told him I wanted to think about it overnight. The amount of repairs the car needed was more than I was willing to pay for a 13 year-old vehicle. The following morning, I reached out to Vonn Wilson, the salesman I met a few days before. I explained to him what was going on with my car and I thought it was best to get a new car. Vonn was amazing! I explained to him that I needed a car for work and gave him a list of what I was interested in. We discussed the options between leasing, buying new and buying used. He promptly went to work looking at inventory on the lot and current specials. He found some great options for me. I ended up leasing a new A5 and could not be more thrilled with my decision. Rafael and Vonn went above and beyond in a super stressful situation, that I was totally unprepared for. I am so grateful for their professionalism, helpfulness and kindness. More
by eguzzardo
Employees Worked With
Vonn Wilson, Rafael Flores
April 30, 2023
All fluff! My model X wasn’t even serviced for months. Promised me a check portion of a service never received anything. Manager went out of country never calle My model X wasn’t even serviced for months. Promised me a check portion of a service never received anything. Manager went out of country never called me back, great job! Car should have been taken to get serviced before sold. Thanks audi! Now I’m out over $2k! Brakes, module, diagnostics! Desperados Shame! More
by Feldy77
Employees Worked With
Majd Alawad
March 15, 2023
Like other reviewers, I dealt with Pano Argyopolous and Madj Alawad. Things went very badly and now there is a lawsuit pending. Specifically, the Notice of Release of Liability ("NRL") was not processed on Madj Alawad. Things went very badly and now there is a lawsuit pending. Specifically, the Notice of Release of Liability ("NRL") was not processed on our trade-in for over 50 days. The DMV requires that the NRL be processed within 5 calendar days. Despite having purchased two vehicles from Audi Calabasas and being a loyal service customer, Audi Calabasas ignored my wife's repeated requests for information on the NRL. We inadvertently discovered that Audi Calabasas failed to process the paperwork with the DMV when we received a late notice for registration fees. I tried to stay out of it an let her handle the matter. However, her requests were simply ignored. A response from Audi Calabasas only came after I issued correspondence from my law office. Contrary to the averments of Argyopolous and Alawad, the failure to process the NRL with the DMV leaves the bona fide transferor potentially liable for civil and criminal penalties. Note: Pursuant to Vehicle Code, sections 5600, 5602 and 17150, the non-processed Release of Liability is merely rebuttable evidence of non-ownership of the trade-in. I'm a lawyer. I deal with this stuff all of the time. (Also see Durbin v. Fletcher (1985) 165 Cal. App.3d 334 [on appeal from order of summary judgment] and Enis v. Specialty Auto Sales (1978) 83 Cal. App.3d 928.) I escalated the matter to Lithia Motors and dealt with "Katelyn Gwin," who justifies the derelict behavior of the dealership. Alawad "retro-actively" processed the Release - according to him - which is an impossibility. Back-dating the NRL (as Alawad claimed he did in an email) cures nothing in terms of the 50 day period in this case. In the end, all I wanted to know is where the vehicle was for the 50 days it was in their hands and pending processing of the NRL. That's it. Audi Calabasas refused to answer. Ms. Gwin of Lithia Motore deemed my request for information regarding the whereabouts of the uninsured trade-in "unreasonable." In other words, I should have no concern whether this vehicle was in an accident or incurred other liability during the 50 day period between tender and processing of the NRL. The more I inquired, the more entrenched Audi Calabasas and Lithia Motors became. Obviously, the affirmative concealment of some basic information raises the concern. Are they hiding something? After all, they ignored my wife's requests for any information at the outset. So, now we have a choice to make: (1) wait and see whether anything happened with the trade-in or (2) sue for a judgment of declaratory and injunctive relief that can be judicially noticed if something did happen and we get sued. My final contact with "Ms. Gwin" resulted in her hollering and hanging up the phone. I sent a confirming email - only to be ignored. Based on my personal experience, Audi Calabasas and Lithia Motors exhibit "entrenched contempt" for their clientele. We have owned four Audis, between my wife and I. I guarantee that we will NEVER own an Audi again. The business relationship obviously does not matter. If you choose to do business with these people, just make sure you have a good lawyer. The Audi brand is very poorly represented by this bunch - including Lithia Motors. I'll be letting the people in Virginia and Germany know. If the matter is ignored, then it's obviously a case of top-down managerial incompetence. Notably, this review doesn't even mention the incredibly bad experience we had with the floor salesperson (some young female who was too preoccupied with checking her phone than attending customers). As well, the finance guy was such a jerk, we nearly walked out on the purchase. This dealership is in serious need of a shake-up in personnel. I cannot believe Audi would entrust this bunch to such a well-to-do demographic that tends to follow brand loyalty. More
by tony_zinnanti
Employees Worked With
Katelyn Gwin, Majd Alawad
