Audi Calabasas

I wish I had a better review to write, but honestly, for being a Luxury car, the amount of times I have to take my car back to get serviced just doesn't make any sense. I take it for one thing, have to go b being a Luxury car, the amount of times I have to take my car back to get serviced just doesn't make any sense. I take it for one thing, have to go back a week later to get something else fixed. Not sure if it's the car of the service department at this point. Maybe I have a Lemon, and I will be looking into that. Getting a loaner vehicle is pretty impossible as they never seem to have them. When they do, they give them to me with 100 miles worth of gas and then try to charge me to refill to half a tank. I really have no issues with my service representative, she is great, but I will leave her name out of this as this review isn't on her. And I don't want those lines to get crossed. My vehicle is always having sensors go off randomly each time I take it back home. When i first got my car it was the passenger seat belt, because it was never "picked up" by the computer it took MONTHS for them to finally see what I was complaining about and got it fixed and they tried to charge me a deductible for something that was wrong with the car WHEN THEY SOLD IT TO ME!!! my representative understood what I was saying and waived it thankfully. NOW, My car had a heat valve break and so a sensor kept popping up, they would need to keep my car for a couple of days but I had to wait for a loner to be available. 4 days of having my car and it is completely overheating, I had to pull over on my drive home because of this, rush and pray to get to my house so I could at least keep it in my driveway, the coolant I think is now leaking all over. Again, not sure why, but every time i take it for one thing, I alwavs have to take it back a week later for something else!!! its very frustrating. To take my car in each time I must miss a day of work!!! I can't keep doing this! I called at 4 pm when the service dept had already closed for the day and rather than try to even be helpful the sales dept hung on me. The guy didn't want to deal with me, I understand I was upset, but hanging up on a customer...? not sure how that fits in with a customer service lob. Giving a customer the answer of "I don't know" or "I'm sorry I can't help you" is not the right response. And I got this from a sales person and a manager on the floor. The manager tried to tell me I could just pour in the coolant but that's not going to fix anything! My car was not overheating at all before, and if it's leaking, how is refilling it going to help? I can't even drive my car to them because of the overheating now. It's Saturday and I will have to wait until Monday to call to get any help. I will be reaching out to Pano the GM and whoever is his boss at Lithia Motors, I imagine that would be Bryan DeBoer. More

I always great experience with audi calabasas they're really helpful and understanding thank you really helpful and understanding thank you More

The customer service was outstanding. Everyone was helpful, kind, and responsive. The facility was clean as well. Everyone was helpful, kind, and responsive. The facility was clean as well. More

Is negative stars a thing? The car had a break issue they said they fixed we took it home, issue came back, we thought it was the break pads, changed them...not fixed. We broug The car had a break issue they said they fixed we took it home, issue came back, we thought it was the break pads, changed them...not fixed. We brought it back, they refused to take responsibility, basically go F ourselves. Used a fine print excuse. They're weasels. More

Our service was experience was top notch. All of the necessary work was completed in to our satisfaction . We have been an Audi Calabasas customer for many years Ann’s would not consider. Usi All of the necessary work was completed in to our satisfaction . We have been an Audi Calabasas customer for many years Ann’s would not consider. Using any other dealer for service or car purchases . More

As always, Lyndsay has helped and advised us immediately. She can always be reached, gets back to us answering our questions, we always treasured John, but now she truly is a treasure to the Dealer ship! She can always be reached, gets back to us answering our questions, we always treasured John, but now she truly is a treasure to the Dealer ship! More

Service department is excellent and the new building is awesome! I've bought more than one Audi from this dealership because of the exceptional staff, particularly Lyndsey! Just the best. awesome! I've bought more than one Audi from this dealership because of the exceptional staff, particularly Lyndsey! Just the best. More

I would like to recognize Ken the service manager in Audi dealership at Calabasas for his outstanding costumer service, leadership ,professionalism, knowledge , patience and pleasant attitude . I would Audi dealership at Calabasas for his outstanding costumer service, leadership ,professionalism, knowledge , patience and pleasant attitude . I would like to recognize the EXCELLENT STAFFS at Calabasas Audi dealer in service department I am incredibly pleased with Ken, Rafael , Andrew and GT for their quality of customer service and communication manner Ken thank you for your incredible leadership to your staffs and professional costumer service to your costumers Neda Irannejad & Shahram Dargahi Thank you More

I started off with a less than stellar impression of the dealership as a whole, but both Majd Alawad and Michael Massoud went way above and beyond to change my opinion and make sure my wife and I were (and dealership as a whole, but both Majd Alawad and Michael Massoud went way above and beyond to change my opinion and make sure my wife and I were (and still are) happy with our purchase. I have never been to a dealership or dealt with anyone in car sales that went so out of their way to make sure I was getting the best service possible. In fact, it was so easy and enjoyable, that I am having a hard time containing myself from running back and picking up a new e-Tron for myself. I know where I will be starting next time I am in the market for a vehicle. More

Professional and they work hard to provide me the best deal and best price on my trade in deal and best price on my trade in More