Audi Calabasas

Do not do business with “Hemi” Do NOT do business with "HEMI". This is the worst customer service experience I have had in my entire life. I was working with this guy and it was all Do NOT do business with "HEMI". This is the worst customer service experience I have had in my entire life. I was working with this guy and it was all fine and I was about to purchase a vehicle until he gave me incorrect information regarding APR. He blamed it on his manager and then once I told him I was going to reconsider my purchase he cursed me out over the phone. Told me he "didn't have the xxxxing patience to deal with me" and "go F-Myself" and threatened me down the phone. All because of a sale! He managed to do all this on his day off too. I have been in contact with his sales manager and I will be taking this incident further. What a pathetic person this "Hemi" guy is! As if this wasn't bad enough he also uses horrible sales tactics. In order to close the sale quickly he sent me a picture of another customer without their consent and told me that another man was trying to buy my car. I mean who violates a paying customers privacy by taking pictures of them behind their backs, creepy and unprofessional! More

Purchase of my A6 Really made purchase easy and not stressful. Felt I got a good value for my purchase. Getting the whole process done quickly and with no effort or s Really made purchase easy and not stressful. Felt I got a good value for my purchase. Getting the whole process done quickly and with no effort or stress. Sales was great as was financing. Really happy with the car. More

Excellent, honest, customer service oriented service dept. My experience has always been extremely positive. Rafael Flores does an excellent job and is a trusted service advisor. They are thorough and complete My experience has always been extremely positive. Rafael Flores does an excellent job and is a trusted service advisor. They are thorough and complete and always make the customer the priority. More

Excellent service and Knowledgeable staff John Eshelman is the most knowledgeable service manager I have ever dealt with and made sure I had just the right service I needed without adding on e John Eshelman is the most knowledgeable service manager I have ever dealt with and made sure I had just the right service I needed without adding on extras that were unnecessary. Very fair price for value received. More

10,000 mile service I moved my service needs from Rusnak to Audi Calabasas because of John Eshelman. John provides extremely personal and professional service each and e I moved my service needs from Rusnak to Audi Calabasas because of John Eshelman. John provides extremely personal and professional service each and every time, More

Great My visit was not for service - it was to lease a new car The leasing process was great Thank you very much Best regards j My visit was not for service - it was to lease a new car The leasing process was great Thank you very much Best regards j More

Great Service! I drive an extra 20 minutes out of the way to go see John Eshelman when I need service done. This is my 4th Audi over the past 10 years and I always g I drive an extra 20 minutes out of the way to go see John Eshelman when I need service done. This is my 4th Audi over the past 10 years and I always get my service wherever John's at. Raphael is also a great edition to the team too! More

Love my service guy!! I always feel that my car is well taken care. Rafael Flores is kind, very personable, and takes as much time as I need for the explanation of services I always feel that my car is well taken care. Rafael Flores is kind, very personable, and takes as much time as I need for the explanation of services. More

The best place ever!!! I am also treated so well at this dealership. They are so professional I have and will continue to refer clients to them. They always remember my name I am also treated so well at this dealership. They are so professional I have and will continue to refer clients to them. They always remember my name and give me a car to use when my car is in for service More

John Eshelman - Service Department Manager John Eshelman is terrific. He is a professional through and through. He is knowledgeable; he loves what he does and it shows. He has earned my trus John Eshelman is terrific. He is a professional through and through. He is knowledgeable; he loves what he does and it shows. He has earned my trust and confidence over these past eight years. More