Audi Birmingham

Great Experience My salesperson Kerri Hill was top notch, she went beyond and above. I couldn't be more pleased with her. Before I picked up my lexus she noticed the g My salesperson Kerri Hill was top notch, she went beyond and above. I couldn't be more pleased with her. Before I picked up my lexus she noticed the glove box latch was sticking. Took it to service and had them replace. This delayed me getting my car for a day. She offered to drive my car to me. You dont find caring people like that much anymore More

Great experience! I bought a car for the first time over the weekend and it was a great experience. The employees I worked with were very helpful throughout the process I bought a car for the first time over the weekend and it was a great experience. The employees I worked with were very helpful throughout the process! I know where I'll be buying all cars in the future! More

#1 for customer service!! Top-notch customer service and professionalism! No-nonsense and dedicated to making me, a new customer, 100% satisfied! Jonathan Harris was, and conti Top-notch customer service and professionalism! No-nonsense and dedicated to making me, a new customer, 100% satisfied! Jonathan Harris was, and continues to be, an exceptional sales consultant. He, and the service dept team, helped me with some big decisions and I couldn't be happier! I drive a lot between GA and AL so I'm very relieved to be driving a new, reliable, sporty and comfortable SQ5! Thanks so much to Jonathan and the rest of the team! More

Wasn't to happy about experience My salesman was awesome!!!! The rest of the customer service was less than satisfactory, I hope that I can re-establish the confidence that I should h My salesman was awesome!!!! The rest of the customer service was less than satisfactory, I hope that I can re-establish the confidence that I should have with a company that I have made such a large purchase with. It may not be nothing to Tom Williams but it was a significant purchase for me, once again my salesman was awesome!!!!! More

Bought used car sight unseen Don't normally do reviews but these folks did me right. Purchased a used Toyota with just the photos and the integrity of Steve Huett and it was an ex Don't normally do reviews but these folks did me right. Purchased a used Toyota with just the photos and the integrity of Steve Huett and it was an excellent transaction. Car was as advertised and it has been everything we had hoped for. I don't normally make large purchases without a direct eyeball on the item but this was all done over the phone--including the shipping to another state. Again Steve Huett is a man of his word and served us well. More

Smoothest buying experience ever My wife and I just took delivery on our new Audi that we had ordered. I cannot comment enough on our sales adviser Steve Colter. When we first looked My wife and I just took delivery on our new Audi that we had ordered. I cannot comment enough on our sales adviser Steve Colter. When we first looked at new cars he was well informed of the differences between the different trim line and engines of the vehicles we were looking it. Steve was able to place our order, correct one tiny error in the order system before production and kept us informed of the progress from start to finish. Jordan the finance manager, sat down with us and went through all the details of the purchase as well as additional services such as Audi Care, etc that we could add on. Upon delivery of our car, Steve greeted us as we walked up to the door, had the car ready for a test drive and made sure we were acquainted with all the bells and whistles before we left the lot. Overall a very pleasant experience and I will certainly use Tom Williams Audi and Steve again without hesitation. More

Great experience I was very satisfied with my experience with Tom Williams. Ask for the Sales Professional: Steve Huett, he's really great, knowledgable, professiona I was very satisfied with my experience with Tom Williams. Ask for the Sales Professional: Steve Huett, he's really great, knowledgable, professional and friendly. More

Disappointed in post-purchase support My wife and I purchased a used BMW from Tom Williams Audi/Porsche. During our test drive we noticed the driver side mirror would not move, and upon de My wife and I purchased a used BMW from Tom Williams Audi/Porsche. During our test drive we noticed the driver side mirror would not move, and upon deciding to purchase the paperwork included repairing the motor. While the repairs were performed satisfactorily, it took almost a week and a half of going back and forth (the reasons we were given were that the wrong part came in first, then an additional part was needed, then some other part was actually needed, etc.). The day after we took possession of the vehicle, the service engine light came on. At first it seemed like it could have been a loose gas cap, so I replaced the cap and the service engine light went off. After a couple of days, however, the light came back on. This time I took the vehicle to an independent shop and had it diagnosed. The VANOS solenoids had to be replaced and new oil filter installed and additional oil change performed. This ran just shy of $600. Within a couple of days of taking delivery we also discovered the trim around the front windshield has become dry rotted. Pricing parts to replace these pieces myself, I'm looking at just under $350. To be fair, I should have thought to inspect these pieces during the test drive, it just did not occur to me to do so. I'll chalk that one up to lessons learned. Finally, we are now going on having the vehicle for three weeks, and it still has not been detailed properly as promised. It was vacuumed and wiped down (maybe even with a damp rag, but was not detailed as promised). To make a long story short, while I was initially quite pleased with the salesman's honesty and candor, or at least the impression of such, the follow-through and subsequent issues without assistance mean that I cannot recommend Tom Williams as a dealership to do business with. Words of advice: take the time to truly inspect any used vehicle you may be interested in purchasing from Tom Williams, and I would highly recommend not accepting their word on any service performed without verifying as much as possible with an independent shop. In the end, we are content with our purchase only because of the low mileage and planned longevity of the vehicle we chose to purchase, but definitely not happy with the issues we've already experienced and the complete lack of prompt service and follow-through we've experienced. More

Great experience I found the exact car that I was looking for and now drive a new Porsche Cayman. I looks good,sounds good and drives like a dream. Wow ! Thanks Steve I found the exact car that I was looking for and now drive a new Porsche Cayman. I looks good,sounds good and drives like a dream. Wow ! Thanks Steve Colter and team at Tom Williams. Dave More