Audi Birmingham

Not ideal for buying a used car. Based on my car buying experience in October 2018, the dealership operates are nearly void of integrity. I paid top dollar for a used vehicle that I h Based on my car buying experience in October 2018, the dealership operates are nearly void of integrity. I paid top dollar for a used vehicle that I have had to pay thousands of dollars, within a few weeks of purchasing, on overdue maintenance and repairs. - The kind of thing I would have expected had I purchased the car from a small car lot. More

Worst Customer Service Ever Experienced I’m so disappointed in the lack of customer service at this location. I had to have my tire patched because there was no replacement available. It has I’m so disappointed in the lack of customer service at this location. I had to have my tire patched because there was no replacement available. It has been MONTHS and I have still not received a call or notification that the tire came in. A few days ago I called to have my oil changed, because I did not know that Audis cannot be taken anywhere other than the dealer to have an oil change. They told me it would be two weeks before they could get my car in for service. We called the Farmington location and they were immediately able to accommodate us. I have no idea what is going on at the Birmingham location, but I will never buy a vehicle from them or deal with them again. More

Have bought 7 New Audis, 1 used - always great service Steve Colter is the best salesman: no pressure and can find what you want. He tells us when to wait for the next model year. We've worked exclusive Steve Colter is the best salesman: no pressure and can find what you want. He tells us when to wait for the next model year. We've worked exclusively with him since 2004 (for 6 of our 8 Audis). Valerie in service makes herself easy to contact and very sweet to work with; work is always completed entirely. More

Beware of hidden charges. My wife and I traveled 6 hours to this dealership to buy a car we found online. Upon arrival we found a salesman that was happy to show us the car. W My wife and I traveled 6 hours to this dealership to buy a car we found online. Upon arrival we found a salesman that was happy to show us the car. We were not happy to find it was full of door dings so we looked at some other cars. Found one we liked and told them what we wanted to pay per month they managed to come close verbally. Once we sat down to sign paperwork the price per month kept growing. Also the amount they offered on my trade was ridiculous but we went ahead with the deal anyway. By the time we were done our payment was$ 100 more per month than expected. We did like the car but was frustrated with the payment. We started back home after an hour of driving, we get a call from dealership and they told me that they didn't include the taxes for the state we live in. So now I have to shell out another $2500 for taxes. To top it all off, I get home and go to transfer license plates from our trade in The DMV tells me they didn't send me the proper paperwork. That was 7 weeks ago. After several hours spent trying to fix this screw up we still dont have anything fixed and the third temp tag is about to expire at the end of this month. Very displeased with the management, and Audi corporate office. They got their money so now they dont care. More

Excellent Service Department Purchased my car used elsewhere so I can't comment on the Sales Dept. ,But I have taken my car to Audi Birmingham Service twice for different issues a Purchased my car used elsewhere so I can't comment on the Sales Dept. ,But I have taken my car to Audi Birmingham Service twice for different issues and each time was Very Pleased with the people I dealt with and the service my car received. More

Great experience! I purchased my Audi A3 and had a great experience working with DeAngelo. Not only did he help me find the right car for ME but he also made the experi I purchased my Audi A3 and had a great experience working with DeAngelo. Not only did he help me find the right car for ME but he also made the experience fun! More

New 2018 Audi S6 Purchase Great experience all around.....I have purchased here previously and will continue to purchase here in the future. Jonathan was great to work with on Great experience all around.....I have purchased here previously and will continue to purchase here in the future. Jonathan was great to work with on the sales side and Valerie does a fantastic job on the service side. Thank you! More

Not a pleasant experience. Few issues with purchase of a used car from out of state. Agreed on a price in writing but the purchase order has higher price. They were going to c Few issues with purchase of a used car from out of state. Agreed on a price in writing but the purchase order has higher price. They were going to correct it, but later the sales manager said they can't, because 10 people at the dealership want the same car (really!!). Ended up paying full asking price off course with an exorbitant $489 doc fees. Asked the sales person to accurately describe the car with photos since it was a long distance purchase, but when received the car there were few extra big paint chips on the edger of both doors, as well as evidence of previous body work on the driver door. Also missing emblems on the hatch. There were also multiple scuff marks on the front and back of the car - but it's probably normal on a used car. Sent pictures and questions to both the salesperson and the sales manager, neither responded via email or text. Complete silence - guess communication is only till the sale is made. More

Awsome sales staff I bought two new cars from this dealership and both times the cars were shipped to me in Ohio. I dealt with both Casey Hemphill (Sales Manager) and Jo I bought two new cars from this dealership and both times the cars were shipped to me in Ohio. I dealt with both Casey Hemphill (Sales Manager) and Jonathon Harris (Sales person) and they really took care of me. Love the Audi brand, the dealership and the two associates that I have dealt with. Thank you More