Audi Birmingham

I used this dealer before for a 2007 A4 and was looking to purchase a 2009 Q5. They would not meet my trade in price on the A4 or willing to order or get the Q5 I was looking for. They wanted to sell me w to purchase a 2009 Q5. They would not meet my trade in price on the A4 or willing to order or get the Q5 I was looking for. They wanted to sell me what was on the lot and I did not want what was on their lot, so I went on a search for my own car and found it at the price and terms I wanted over the internet at a dealer 100 miles away. Needless to say they had a firm buyer and I walked away to a dealer in Montgomery. I only use this dealer for factory serice and they are always slow on that and have never called me when my car is ready. They are only used for service, because they are close to my house. I must say I get better service on my Ford than my Audi, but I do love my Q5. More

I took my A6 quattro in for service and when finished, I found greasey hand prints on the armrest of door and console. I pointed this out to them and they gladly cleaned them. However after driving sixty m found greasey hand prints on the armrest of door and console. I pointed this out to them and they gladly cleaned them. However after driving sixty miles home, I smelled burnt oil after opening the door. So I raised the hood to have a look and to my shock I saw the oil cap missing and oil covering the engine compartment. I also found an eight inch long gash in the drivers door paint that was not obvious in the shade at the dealership when the car was given back to me. I called the service manager to voice my discuss with them and he was very apologetic and offered to send me oil, a new cap and a free car detail on my next visit! Why would my new car need a detailed just after the first oil change? Also he had no concern for the engine after the loss of oil.<br>On another visit (same car) for a recall, I was given a rental car from Enterprise, my car had been placed in a storage area and forgotten about for a month! I finally called them to inquire about the delay and was told they had norecard of my car being written up for service and I had to prove it to them by the Enterprise records via a phone call.<br>So the next call from them is to tell me that they could not find my car! So I politely tell them that I will report it stolen to the Jefferson County Sheriffs Dept. if I didn't hear fom them in two hours.<br>They found the car in a storage lot, dirty, would have it finished in two days with a detail job and I could pick it up. <br>Well they lied, it was still dirty, I got charged on my credit card for the rental and they refused to pay up until my lawyer got involved.<br>I'll never go back........ More