Audi Birmingham

My wife and I purchased a used 2009 Audi A4. My wife was alone when she purchased this car and I instructed her to ensure the tires on the vehicle were good. Mark Colvin told her that they would not put any alone when she purchased this car and I instructed her to ensure the tires on the vehicle were good. Mark Colvin told her that they would not put any vehicle on the lot that had 50% or less tire life and this vehicle's tires were in good shape. My wife took the word of this salesman and drove the vehicle off the lot. Once she arrived home I investigated the tires and found them to be in poor condition. Also, the vehicle's alignment is clearly off and the car shakes at interstate speeds. We have taken the vehicle to two different certified tire service centers and both places said they are in bad condition. In addition to this problem, they lost one of super expensive keys and gave us an owner's manual to an Audi TT. They did correct the last two problems. Ironically, while we were at their own service department a mere 2-3 weeks later getting our new key programmed, they provided a free multi-point inspection and they stated that the tires needed immediate replacement. We attempted to contact the general manager Chris Cull regarding this matter and he will not speak to me concerning this problem. Although, we love the car, this dealership will not be receiving any of our future business. If you do use this dealership I would inspect the product thoroughly and with a bit of knowledge because your ignorance may become their upper hand. More

We were using USAA auto buying service to location a dealership near us. The information on the exact car we wanted was sent to Tom Williams because the dealership was a True Car Pricing dealership. Sho dealership near us. The information on the exact car we wanted was sent to Tom Williams because the dealership was a True Car Pricing dealership. Shortly after submitting the information I received a call from Hannah G. we went over all the information on the car. She said they had the exact car in stock. This was a surprise to me because we had been to Atlanta the week end before looking so I ask her to give me the VIN # on the car. She read off the VIN number. Even though I had their True Car Pricing from USAA I asked her the price. She put the phone on hold then came back and told me someone was test driving the car at the moment. I told her we would drive down the next day but could she email me the price, which she did. After 4-5 driving we were exiting off the interstate to Tom Williams dealership when we received a call from Greg. We had no idea who Greg was but my husband told him we were almost there. When we arrived at Tom Williams we were greeted by Greg. i told him we had been talking to Hannah, thats when he told us Hannah worked for him. He then told us that (Cy) would be bringing the car around in a few minute and directed us inside. Greg then made mention of the color of the car, i told him that is not the car we called about. He then went and pulled the information that was forward to them from USAA. Once he realize it was the wrong color he started back pedaling. He said that he could get the car we wanted. He went in the back and came back with a different price than the price Hannah emailed me(I have the email). We kept trying to get him to explain why the car price was so much more than the price she gave me with the only difference being the color( the charge for the color should have been 495.00) He couldn't explain that, so we kept asking him were was the car they thought we wanted. He could never show us the car. During all this I asked him for the VIN # of the car he said he could get for us. We asked him where was the car located. He told us Kansas, I said thats the same VIN# the saleman in Atlanta said he could get for us. My husband told him we were going for lunch and would come back. During lunch we discuss all the lies we were told in a very short period of time. When we went back to Tom Williams after lunch I told Greg we had many questions he could not answer: 1- where is the car? 2- why did the price change? 3- When did he realize they didn’t have the car? 4- Did a magic jennie make the car disappear?( we never met or seen Hannah or Cy while we were there so I am guessing the magic jennie got them also). The car he said he could get was not in Kansas, it was in Ft. Lauderdale, Florida area. We drove 4-5 hours on my birthday to get a car that only existed in their minds. If you are considering Tom Williams……..Run the other way, unless you enjoy lies and a little bait and switch. More

All I can say is WOW.. We dealt with Cy on internet sales . The men from this dealership are EVIDENTLY rewarded for bad behavior and when I called for a Gm well all I got was a TOOL. We had agreed on price w . The men from this dealership are EVIDENTLY rewarded for bad behavior and when I called for a Gm well all I got was a TOOL. We had agreed on price with CY and he kept changing the terms . We live 4 hrs from dealership and asked for a Buyers Order but Cy said he would not give us one . He wanted a 2k dep but refused to give us something binding us to the SUV we had wanted to buy.. All I say to anyone even thinking about going to this dealer is to RUN. When you have a Sales Person( CY) tell you just because you drive a Linclon Truck doesn't mean we want to sellto you and we choose whom we sell to.. No surprise though this place is owned by Sonic Automotive which has horrible reviews on everything from Service to how they treat their customers. I complained to the GMS > Lowell . He didn't even call us back... Ridiculious.. More

I visited the dealership with my mother who has her heart set on an Audi Q7. We entered the dealership and had to search for someone to help us. They did not have a Q7 and the salesman told us that we coul set on an Audi Q7. We entered the dealership and had to search for someone to help us. They did not have a Q7 and the salesman told us that we could check back at the end of the month when they might have one... He didn't seem interested. We walked over Porsche part of the dealership to look at a Cayenne, since it is in the same class as her 2011 BMW X5. The greeter ignored us, and was somewhat rude when approached. He asked if we needed help. A few minutes later, they finally found a salesman; the same guy from the Audi side. I had to be a bit pushy to get him to show us the car I was interested in. He did not offer a test drive, but was kind enough to point out that the cheaper versions were around the corner. My family has bought 3 vehicles from the BMW dealership and 1 from the Landrover dealership which are part of the same group, but will not be buying a vehicle here. Their website states that they are enthusiastic about selling Audi's; the only thing they were enthusiastic about during our visit was getting us out of the dealership. We obliged. More

I went to Tom Williams Audi to purchase an S5. I was there with my mother and we walked the lot for quite some time looking at vehicles and no one came out to greet us or ask if we needed any help. Tha there with my mother and we walked the lot for quite some time looking at vehicles and no one came out to greet us or ask if we needed any help. That left me with a very bad impression of this dealership. As a luxury car buyer and someone who has friends who purchase luxury vehicles I would never recommend this dealership to them. As far as I'm concerned, they lost my business and possibly future business from potential buyers. Good luck with such lousy customer service. Your company needs to start from the drawing board and learn how to treat customers with the respect that you would want. I ended up going to Atlanta and had an excellent experience. I will not be bringing my new S5 to Tom Williams Audi for service. I'll drive to Montgomery if I need service. More

After speaking with Lee Goodson on the phone I visited the dealership and was greeted by Michael Corley. The service was very good and within three hours I was driving away in my new vehicle. I would re the dealership and was greeted by Michael Corley. The service was very good and within three hours I was driving away in my new vehicle. I would recommend Tom Williams for future car purchases. More

People and facilities are wonderful and very easy to deal with in all aspects of the car buying experience. Will be a loyal customer going forward with in all aspects of the car buying experience. Will be a loyal customer going forward More

The sales staff and the management were extremely friendly and helpful. We got exactly what we were looking for in a vehicle in the price range we wanted. The complete experience in purchasing our Au friendly and helpful. We got exactly what we were looking for in a vehicle in the price range we wanted. The complete experience in purchasing our Audi was pleasant from beginning to end. I would definately recommend this dealership to anyone in the market for a new or used car. More

I purchased an audi years ago from this dealership & was very happy w/ the professional and friendly service. My husband and I have purchased 2 more automobiles in the last few years from Jim Kadziolka was very happy w/ the professional and friendly service. My husband and I have purchased 2 more automobiles in the last few years from Jim Kadziolka and his staff. We have a teenager turning 16 yrs old soon, so we'll be back to Jim soon! More

I was looking for a used vehicle. Alonna locate several vehicles I "thought" I wanted. After much indecision on my part, Alonna took the time to help me sort through what I wanted in a vehicle and the best vehicles I "thought" I wanted. After much indecision on my part, Alonna took the time to help me sort through what I wanted in a vehicle and the best fit. Still undecided, she called me one day and said she had located the perfect match for me. I went to the dealership, test drove the vehicle, we went through it - going over all the items on my checklist and it was a fit. When I picked the vehicle up, it was clean and Alonna made sure every detail was in place. While I was at the dealership, the staff was always friendly and professional. I have since been back to the dealership for servicing and have not been disappointed in the way I have been treated or the work done on my vehicle. More