Atlantic Audi

All of my concerns were addressed but I am curious as to why they put 25 miles on my vehicle while I left it for service. I did leave it for 2 days while I was away, so I thought this would be a good time why they put 25 miles on my vehicle while I left it for service. I did leave it for 2 days while I was away, so I thought this would be a good time to drop off the car for service since I did not need a loaner. I will be contacting the dealer to ask about the mileage tomorrow. More

I decided to spend the day going to different Audi dealers to see if they had the car I wanted. I was undecided between a Prestige A6 or Prestige A7. After going to several local dealers that I had ch dealers to see if they had the car I wanted. I was undecided between a Prestige A6 or Prestige A7. After going to several local dealers that I had checked out online, I decided to check Atlantic Audi. I was immediately greeted and told that someone would help me. The salesman Eric Outcalt greeted me and I explained that I like both the A6 and A7. They only had an A6 on the lot which Eric showed me and I liked. I explained that I was in no rush to buy, unless it was the car I wanted. He told me that he had an A7 demo 2012 coming in June and was also expecting one by the end of the week. I asked him to please call me if it came in. That was on Wednesday. Saturday came and Eric called to let me know the car was in. He texted me pictures of the car. I came in the next day, Sunday. Eric was supposed to get off at 5 and he stayed there until 6pm as I still couldnt make up my mind. Never did Eric make me feel uneasy. He was patient and kind. He was never pushy or judgmental. He didnt assume I couldnt afford the car. I also like that Eric delivered whatever he promised. I told Eric my budget and what I wanted to pay. We agreed on the terms and I left a deposit for a black/black Prestige A7. I subsequently received a call from Omar, I believe he was the sales manager and then Gregg, the finance manager. I was told the car was ready to pick up but the title hadnt arrived. So I went to finalize paperwork. The kids were impatient and Omar gave them something to drink and they were able to watch tv while I took care of business. My phone was dying as I was trying to obtain insurance. Eric offered me a phone charger and use of his desk and computer to complete my transaction. We went over the car and I identified certain details on the car I wanted addressed. Eric made sure all items were addressed. He then came in on his day off to deliver the vehicle to my house. Even then anything I asked to be addressed was in fact done so. I visited several Audi dealers prior to my purchase, and if I kept shopping around Im sure I couldve found the same car at a comparable or cheaper price. But what you cant buy is customer service and I was taken care of before, during, and after the sale. I am very happy with my purchase and my salesman. I recommend you visit Atlantic Audi, and ask for Eric. I will purchase all my vehicles through him and recommend my friends. More

Adnan knows everything there is to know about Audi vehicles! We were not planning on buying a new S4, but he was so knowledgeable and friendly that we were sold in less than a half hour! We truly appr vehicles! We were not planning on buying a new S4, but he was so knowledgeable and friendly that we were sold in less than a half hour! We truly appreciated his professionalism and expertise. Audi is lucky to have him! More

Adnan is terrific! Honest, upright , hard working guy. A pleasure to meet him as well as Barbara the Gen. Mngr, If you are purchasing a car go here. Very nice people. pleasure to meet him as well as Barbara the Gen. Mngr, If you are purchasing a car go here. Very nice people. More

Justin was very friendly and made the buying process very easy and simple. Gregg wasn't trying to up-sell everything and anything to make more of a profit. Laid out the different options, explained them al easy and simple. Gregg wasn't trying to up-sell everything and anything to make more of a profit. Laid out the different options, explained them all, and gave me the option. Overall, a very pleasant experience and glad I went there. More

I hit a pothole and gashed my right front tire. Eric and Alex got me an appointment ASAP provided a loaner and replaced the tire under warranty. Fantastic service. Alex got me an appointment ASAP provided a loaner and replaced the tire under warranty. Fantastic service. More

Went to get an inspection done and for them to check out my remote. They did it within 35 minutes! Very nice to deal with and very fast with service. Highly recommend them! my remote. They did it within 35 minutes! Very nice to deal with and very fast with service. Highly recommend them! More

Great honest and reliable service. John is great; explains everything and is extremely honest. I've never had an issue here. I highly recommend Atlantic Audi for both sales and service. explains everything and is extremely honest. I've never had an issue here. I highly recommend Atlantic Audi for both sales and service. More

I’ve had a long and somewhat painful history with Audi over the last 14 months that was finally turned around by some incredibly talented, dedicated and honest people at Atlantic Audi. As my 2010 A6 was over the last 14 months that was finally turned around by some incredibly talented, dedicated and honest people at Atlantic Audi. As my 2010 A6 was constantly at Atlantic’s superb service department for a variety of problems including a broken timing chain, I began to realize that my car might be a lemon and began getting frustrated with the weekly visits to get things fixed. Because of the great service and customer support I had received with the service department at Atlantic, I decided to bring my issue to Justin Haynes, the General Manager of the dealership. Justin took the time to patiently listen to my 14 month long saga of purchasing several A6’s that had major problems, and dealing with horrendous and poorly managed dealerships such as Anchor Audi, Audi Smithtown, Audi Huntington, and Palisades Audi over that time period. He sympathized with me when he learned how many times I had been cheated, lied to to, and ripped off by these sleazy and unprofessional dealerships. Justin empathized with all the troubles I had encountered and recognized my continued commitment to the Audi brand despite constantly receiving subpar service and poor reliability. He became the first person involved with Audi to tell me they understood my problems, that they recognized my loyalty, and would take swift and meaningful action to rectify all that had gone wrong. Justin made some phone calls to local Audi management and Audi of America to explain my ongoing situation, and long story short, was able to get me into a brand new 2013 A6 for a very agreeable price, while minimizing my loss on the 2010 trade. Even with all the stress and responsibility of running a dealership, Justin always took the time to return my phone calls or answer my endless emails about the deal. I was truly impressed with his dedication to customer satisfaction and superior skills in problem resolution. Justin proved to me that Audi truly cares about their customers and that dealerships such as his are 110% dedicated to their customers. Justin handed off the case to Eric Outcalt, the internet manager, who arranged for me to test drive a 2013 A6 overnight, handled my millions of questions about financing vs leasing the vehicle, and spent a good deal of time locating the exact car that I was looking for. He eventually found the car in Pennsylvania, and took it upon himself to have the car professional trucked to Long Island instead of putting 100+ miles on the car by driving it. Like Justin, Eric was always available to take my phone calls or respond to emails quickly and with decisive answers. He made an incredibly noteworthy effort to ensure the deal went smoothly and held my satisfaction as his overall priority. During delivery, Eric had the car professionally detailed and had it waiting inside the showroom as a snowstorm had come through the area a few days earlier. He delivered the car in absolute 100% immaculate, perfect condition. I’ve never seen a car so clean and perfectly detailed in my life. Eric spent lots of time explaining all the gadgetry and electronics of the 2013 A6 and ensured that I was familiar with every button and every function the car could perform. Eric was the absolute epitome of what a sales consultant should be. His overall performance should be used as a model for how other sales consultants (in any field) should conduct themselves and treat their customers. I’ll also mention Gregg, the Business Manager, whom I met during the delivery process. I’ve never been fond of the Business Manager or “F&I guy” at dealerships, and generally try to get in an out of their office as quick as possible. However, Gregg had a genuine, interesting, concerned demeanor that reflected his extensive knowledge of the auto business, appreciation of Audi, and dedication to customer satisfaction. He was able to delicately walk the fine line of gaining more profit for the dealership while also ensuring the customer is treated fairly and with the utmost respect. For the first time ever, I actually enjoyed my time with the “F&I guy” and probably lingered in his office more than I should have, as he had other business to attend to. I really appreciated Gregg’s honesty, great personality, candor, and respectfulness to my status as a loyal Audi customer. After this entire experience with the service and sales department at Atlantic Audi, I would highly recommend them to anyone looking for a good deal on a car, without the BS at the other Audi dealers on Long Island. Atlantic treats their customers with dignity and respect, and will go out of their way to make sure a customer is 110% satisfied with every aspect of their purchase. Atlantic’s operation is polished and refined, and should be modeled throughout the NYC area, especially to the plethora of pitiful, sleazy, and backhanded Audi dealerships on Long Island. Whomever is responsible for this territory should take this review to heart, and hold Atlantic Audi to the “gold standard” of dealerships, using their operation as a way to clean up the other Audi dealership trash out there. Justin Haynes, the general manger, has done an incredible job in hiring the right people, making himself available to customers, and running a truly first class Audi dealership. Anyone who is looking for a new or used Audi should certainly go to Atlantic first. As someone who has learned more about Audi and Audi dealerships that I ever thought possible, I promise they will treat you well and you will be satisfied. More

Eric assisted me in getting my new A 4. He and the the entire Atlantic Audi team were very professional and were wonderful to work with. I highly recommend them. entire Atlantic Audi team were very professional and were wonderful to work with. I highly recommend them. More