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Aschenbach Ford - Service Center

Wytheville, VA

4.5
53 Reviews

53 Reviews of Aschenbach Ford - Service Center

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March 25, 2024

Did my work in record time. Vehicle was clean inside. And returned to me in half the time estimated More

by DIANATRIVETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Aschenbach Ford responded

Thank you for the amazing 5-star rating, Diana! Whether it be in service or sales, we hope to see you again soon. Sincerely, The Aschenbach Ford Team

March 20, 2024

Great service department the techs are the best 100% satisfied they do all my work i would recommend them to anyone More

by rhansonhgw20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TERRY Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carole Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristan Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mason Master tech
Mar 22, 2024 -

Aschenbach Ford responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! Sincerely, The Aschenbach Ford Team

March 16, 2024

Was an easy transition and the sales man was new very friendly and knowledgeable it has been a good experience More

by suedoc83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Pearman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carole Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Aschenbach Ford responded

Thank you so much for taking the time to share your feedback with us, Sue! We work hard to make sure our guests have a good experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Aschenbach Ford Team

March 15, 2024

Prompt and efficient and friendly service. And, they picked up and delivered my auto. I will use them again for service. More

by TJBARKER48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TERRY Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carole Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Aschenbach Ford responded

Thank you so much for your glowing review! We're delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and we can't wait to welcome you back soon. Sincerely, The Aschenbach Ford Team

March 14, 2024

The staff and the service was excellent. Waiting area was clean and comfortable. Will return. More

by LINDAMILLER9549
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TERRY Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carole Edwards
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tristan Kiernan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Aschenbach Ford responded

Thank you for visiting our service department and for leaving the kind words, Linda. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Aschenbach Ford Team

March 08, 2024

I’ve had very good experiences with this dealership. They’ve been very helpful when I’ve needed assistance. More

by JOYCELANGENDORFER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carole Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristan Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Aschenbach Ford responded

Joyce, it’s great to know that our staff provided a very good experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Aschenbach Ford Team

March 01, 2024

They are fantastic ! They care about their customers and strive to make everything an easy process - from buying a vehicle to getting service ! More

by keri_bl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Pearman
5.0
This rating includes all reviews, with more weight given to recent reviews.
TERRY Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carole Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristan Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Aschenbach Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Aschenbach Ford Team

February 22, 2024

Very pleased with this dealership very professional and helpful. Tristan was a pleasure to work with. More

by martyriddle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan Kiernan
Feb 27, 2024 -

Aschenbach Ford responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Aschenbach Ford special. Reviews like yours help us to make sure that we are continuing to provide our customers the very professional and helpful service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future. Sincerely, The Aschenbach Ford Team

February 22, 2024

I went to get my car serviced with the works on Saturday I waited as it was getting worked on only to find out after 2 hours that the mechanic broke a lugnut and they wouldn't have it ready til Monday morni More

by bee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Deb King
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Aschenbach Ford responded

Thank you for your feedback. Here at Aschenbach Ford, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. Sincerely, The Aschenbach Ford Team

February 16, 2024

Was able to get an appointment scheduled quickly. Hopefully, all services listed on the service bill were completed. More

by TERESATURNER221
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember the different names of all service employees.
Feb 21, 2024 -

Aschenbach Ford responded

Thank you for sharing your positive experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to us to discuss your experience further. Sincerely, The Aschenbach Ford Team

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