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Aschenbach Ford - Service Center

Wytheville, VA

4.5
53 Reviews

53 Reviews of Aschenbach Ford - Service Center

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May 10, 2024

Robert in sales is the shinning bright spot in your dealership. The valet service fails more than it succeeds. the parts department is capable but the dealership is not linked to the ford websites. Y More

by daxnew1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
TERRY Brewer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Carole Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tristan Kiernan
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Aschenbach Ford responded

Thank you for sharing your feedback with us. We appreciate your comments regarding Robert in sales and have noted your concerns about the valet service, parts department, and dealership policies. We strive to provide excellent service and will address these areas for improvement. Please feel free to reach out to us directly so we can better understand and resolve your issues. Thank you for bringing this to our attention. Sincerely, The Aschenbach Ford Team

May 07, 2024

I am usually pleased but my windshield washer light came on after it was returned. More

by SHEILAAFISHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TERRY Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristan Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Aschenbach Ford responded

Thank you, Sheila, for choosing Aschenbach Ford. We appreciate your feedback about the windshield washer light. Please feel free to contact us at your convenience so we can address this matter promptly. We are committed to ensuring your complete satisfaction with our services. Thank you again for sharing your experience with us. Sincerely, The Aschenbach Ford Team

May 04, 2024

Service Dept. is well run enough it's nothing special when making appointments. The staff is friendly enough and helpful as well. More

by brucemanow
Recommend Dealer
Yes
Employees Worked With
Carole Edwards
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Aschenbach Ford responded

Bruce, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Aschenbach Ford Team

May 02, 2024

Service was great- my brakes and rotors were replaced promptly, service was easy to obtain and ready when promised! Thanks! More

by RANGER402M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carole Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Aschenbach Ford responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Aschenbach Ford Team

May 01, 2024

service department was kind and professional job was done prompt work was done right and fast More

by rhansonhgw20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TERRY Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carole Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristan Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : mason the tech and steve in parts
May 06, 2024 -

Aschenbach Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Aschenbach Ford Team

April 26, 2024

Service was GREAT as usual! ! I love this dealer. Talk about a seamless transaction! The folks at Aschenbach Ford picked my vehicle up where I work, performed the desired serv More

by rking19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Funk
5.0
This rating includes all reviews, with more weight given to recent reviews.
TERRY Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carole Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristan Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Aschenbach Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Aschenbach Ford Team

April 25, 2024

I called in for an appointment to get my batteries checked. Appt. Time 9:00 am truck in shop about 9:20 about 10:00 was informed one of my batteries was very weak. Bought their battery (original equip More

by TRUCKER18_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carole Edwards
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Aschenbach Ford responded

Thank you for leaving this review. Your comments are important to us, and we appreciate all feedback, as it helps us grow as a dealership. Please contact us so we can further discuss your visit. We look forward to speaking with you. Sincerely, The Aschenbach Ford Team

April 24, 2024

Carole is always terrific in responding to our vehicle needs. She is kind, knowledgeable, and professional. She puts a great face on Aschenbach Ford and is one of the main reasons we continue to have ou More

by LTHOMAS21265
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TERRY Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carole Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Aschenbach Ford responded

Hello and thank you for your kind words! Carole is a great asset and we are glad to hear she has provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Sincerely, The Aschenbach Ford Team

April 06, 2024

Friendly knowledgeable dependable works with me when I try to make appointment on my free time More

by SHIRLEYWSHARP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TERRY Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carole Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristan Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Aschenbach Ford responded

Thank you, Shirley We know bringing your car in for service can be a hassle and we couldn't be happier that we made the process a bit easier for you. We look forward to working with you again if you ever have any automotive needs. Sincerely, The Aschenbach Ford Team

April 02, 2024

Had an oil change, tire rotation and sticker! Everything went smoothly! Staff was friendly and knowledgeable More

by lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carole Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Aschenbach Ford responded

Lisa, we're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Aschenbach Ford Team

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