Aschenbach Ford

I will NEVER deal with these people again and I also encourage anyone that is thinking of buying - go somewhere else. Ashenbach cannot be trusted! I was sold a 2021 Ford Explorer ST. The vehicle had encourage anyone that is thinking of buying - go somewhere else. Ashenbach cannot be trusted! I was sold a 2021 Ford Explorer ST. The vehicle had a Virginia inspection sticker that the dealer signed off on. (the vehicle was transferred to the dealership from NY). I live in WV. When I went to get an updated sticker, I was told that my vehicle did not have mufflers. It had a cat-back exhaust system - which is illegal in WV but also - IT IS ILLEGAL IN VIRGINIA! I reached out to the dealership multiple times and was told I would be contacted by management. No one ever contacted me. So that I could legally drive my car, I had to purchase a used set of mufflers from a 2020 ST for $1,500. All i wanted was to be reimbursed. It has been a month and a half and I am still waiting for someone to reach out to me to make this right. I have uploaded pictures of the exhaust system as it was, and a photo of what a stock system is. As you can see, there are supposed to be mufflers attached to the tips - I had none. Very disappointing that you care so little about what you sell and your customers that you cannot even reach out to make it right. If I could give a "0" i would! More

Go somewhere else. Your word is your honor and you have none. Sold car out from under me while actively working a deal. And they say " that's the way it is". Well, not Your word is your honor and you have none. Sold car out from under me while actively working a deal. And they say " that's the way it is". Well, not around here. Most of us try and honor our word. So glad I went elsewhere. More

The advertised price $22458 of a 2019 Jeep wrangler…I inquired about the vehicle on that day with no response. I viewed it again online and the price had increased…I reached out to the sales person via t inquired about the vehicle on that day with no response. I viewed it again online and the price had increased…I reached out to the sales person via text…still nothing…then he said that his sales manager had been trying to reach me but quoted an incorrect contact number for me…even though he had my text. Then the price went to over $28000…and now that vehicle has been sold. He stated it had been moved to a “sister” dealership More

I had bought a 2020 ford escape from Jason pearman that had some body issues and it was the worst experience possible for my first time buying a car, thank god he is no longer there because I wouldn’t reco had some body issues and it was the worst experience possible for my first time buying a car, thank god he is no longer there because I wouldn’t recommend him. I decided to give them a second chance and I went to Corey oxendine and he has been more then helpful and responsive he got me traded out of the escape into a 2024 ford edge and I couldn’t be happier with it. I highly reccommend Corey Oxendine and I think this boy deserves a raise or a promotion or something. He has beyond helped me when nobody else wanted to and I appreciate everything he did for me. If you go to Aschenbach ask for Corey!! More

Corey Oxenide was the best sales person we have ever had! ! He made the car buying process a breeze!! He is very kind, knowledge, and just an all around awesome guy! He included not just me, but my wife in ev ! He made the car buying process a breeze!! He is very kind, knowledge, and just an all around awesome guy! He included not just me, but my wife in everything! I highly recommend Corey Oxenide to anyone looking to buy a car! More

Fixed it right the first time happy to have my F250 back and ready to be used and ready to be used More

Found the Subaru through Auto Trader and followed up on their website. Easily made appointment to test drive and was able to negotiate a fair and equitable trade in of our 2019 Grand Caravan and made the p their website. Easily made appointment to test drive and was able to negotiate a fair and equitable trade in of our 2019 Grand Caravan and made the purchase in a reasonable amount of time. All in all a good day. More

I like the water. It’s always cold. Know where to find the refrigerator. They don’t have imported water just some local stuff z It’s always cold. Know where to find the refrigerator. They don’t have imported water just some local stuff z More

Service was good and a overall good experience I will definitely be back when I need something w definitely be back when I need something w More

Aschenbach Ford’s service department was very nice and allowed me to make an appointment on the day I needed and the time I wanted. They took my car back just as soon as I got there. They did an oil chan allowed me to make an appointment on the day I needed and the time I wanted. They took my car back just as soon as I got there. They did an oil change, tire rotation, and inspection in a very timely manner. More