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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

4.1
1,122 Reviews

960 Central Ave

Albany, NY

12205

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1,122 Reviews of Armory Chrysler Jeep Dodge Ram FIAT of Albany

November 21, 2013

My husband (now deceased) and I have been buying cars at Armory for over 40 years. This is the second or third car that was purchased with Harry as salesman. This was the first car that I had to purchase More

by sandybear
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Roselan
November 14, 2013

I have leased 5 vehicles (Jeep) from Armory Garage. My last 3 leases were from the very knowledgeable, friendly and courteous Sales Rep Harry Roselan. More

by smith15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Roselan
November 13, 2013

Great experiance from start to finish Harry was freindly and knowledgeable was very fair with trade in and price of actual vehicle very smooth financing and paperwork the whole process was very smooth i wil More

by mchansford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Roselan
November 12, 2013

I have been dealing with Armory garage for close to 20 years and I wouldn't consider doing business with anyone else. Everyone is professional, knowledgeable and the service has been top notch. More

by Suejoemac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Roselan
November 10, 2013

i WAS VERY Satisfied with Jerome, he was through, friendly accomadating. He knew his stuff and if unsure of an answer to an unusual question went out of his way to find out. He was patient and unders More

by sms1sam1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerome Rucker
November 09, 2013

The owner of armory is excellent man to work with, very down to earth and very nice guy. My sales man Kyle is the best salesman I've ever had, not pushy at all , interested in you being happy with what u More

by Dwlobdell13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
October 29, 2013

This is my second car purchase at Armory Garage. I am very impressed with the customer service. This is the second vehicle that Kyle has sold to me. My fiancé called Kyle when he found out that I was in More

by Jaime92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
October 29, 2013

Bought 2 Jeep Liberty $45000.00 Total. Have problems with both and have never been treated so POORLY the so called Manager Kevin refuses to return calls (10) the salesman Dave is more worried about what i am More

by chart1429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Ramon
Nov 14, 2013 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Our Service Director Sean O’Keefe contacted Mr.Hartmann and agreed to repair his rear bumper, although, I might point out, cosmetic items are not covered components in the limited warranty provided at time of sale and we know of no other dealerships that cover cosmetic items on pre-owned vehicles, brought to the attention to the dealership after the customer has taken delivery. It is my understanding that other items detailed in his complaint have already been addressed. Mr. Hartmann pointed out at delivery that he was not satisfied with the tires and they were exchanged for other ones. We appreciate Mr. Hartmann’s business.

Nov 17, 2013 -

chart1429 responded

Still Very unhappy with this dealership. My one car has a bad set of tires that dont match up as pointed out by Shawn OKeefe. They said they will not do anything about it. Said they did enough for me. If they would properly inspect the cars before selling them they wouldn't have to fix them. They just detail them then try to pass them off. I spent $45000.00 and they could care less. My advice is if you are thinking about going to this dealership bring your own mechanic to check out the car. It might cost a little but will save you in the long run. VERY UNHAPPY

Dec 04, 2013 -

chart1429 responded

This is some Dealership. Called the owner as Chrysler advised me to and he dose not return my calls. I guess that's where his Management gets it from.

October 20, 2013

I want to thank John Joe and John for all their help in purchasing my new truck. I've bought many vehicles over 80 years and this was the smoothest transaction that I've ever had. I couldn't remember every More

by glss1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Taylor
October 18, 2013

I contacted John Taylor after being extremely dissatisfied with the service I received at a competing dealership. I explained exactly what I was looking for and John was more than accommodating. More

by npglasser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Taylor
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