Armory Chrysler Jeep Dodge Ram FIAT of Albany

Overall, not a good experience. I first went there to speak with someone on an order and they told me to sit with some kid...I think his name was Anthony. He was so new he had handwritten unprofessional speak with someone on an order and they told me to sit with some kid...I think his name was Anthony. He was so new he had handwritten unprofessional business cards. The kid had no clue what he was talking about and probably couldn't spell out Jeep. Spent over an hour sitting there waiting for them to figure out how to use a computer. Once they got my paperwork done he couldn't print it. He then said he couldn't give me a copy because his computers a 'POS'. I was so aggravated I walked out. Gave them another shot. Went back and spoke with Dave. Thought everything was good until they low balled a trade because of affiliate pricing. WARNING TO ALL PEOPLE TRADING IN CARS...Don't trade in at Armory, you WILL GET LOW BALLED and they even admit they are low balling you. I don't recommend them and highly recommend Langan Jeep up the road. Better staff, smaller and better communication. Armory was once great, but they've grown too big along with their heads and hire sellers who could care less. Pretty sad when the customer knows more about the vehicle than the seller. More

I made an appt. to test drive a used vehicle and it had not even been pulled up to the front of the bldg. or prepped in any way. This was supposedly a CERTIFIED vehicle, too. After waiting too long for t not even been pulled up to the front of the bldg. or prepped in any way. This was supposedly a CERTIFIED vehicle, too. After waiting too long for the salesperson, we began our testdrive. After exiting the lot and making two turns we were on a highway onramp when the rear wheel and hub assembly dropped from the axle onto the inside of the aluminum rim..grinding us to a halt. Good thing the salesman was with us as I had left my cellphone in my car. They were apologetic (really)? and nice and we left for another dealership where I drove the new vehicle of my choice home THAT day..GO to Lia Nissan first, you guys!! Armory evidently does not go over their vehicles (125 pt. inspection?)the way they are supposed to...do not trust them. More