Armory Chrysler Jeep Dodge Ram FIAT of Albany

Kyle is simply GENIUS! I first met Kyle 3 years ago when I bought a vehicle. The experience I had was rather unique, pleasant, and satisfying. It had such a lasting effect, I first met Kyle 3 years ago when I bought a vehicle. The experience I had was rather unique, pleasant, and satisfying. It had such a lasting effect, that I came back looking for Kyle when it was time to by a new car... need I say more? Kyle has very rare qualities many car salespersons have taken for granted. He listens to the customer, always educating, and offering insight WITHOUT pressure. He allows you to make up your mind, no matter how long it takes. After three years, I left again a very satisfied customer- I absolutely love my car and the deal! Kyle is simply top notch at what he does. I would recommend anyone who wants a stellar experience dealing with Armory Garage to request for Kyle. He will treat you like a friend in his patient, professional, efficient, and thorough manner. Thank God for Kyle Ohlidal! More

Terrible Service Tom Harpster is the worst person to work with. Can anybody imagine being belligerent and yelling to a customer? They could not fix my tire sensor prob Tom Harpster is the worst person to work with. Can anybody imagine being belligerent and yelling to a customer? They could not fix my tire sensor problem even now. I WOULD NOT recommend anyone to get their cars serviced at Armory. The best way to set this right is to take up the problem with the parent company. Imagine Armory hiring people like Tom who has no customer skills. I wonder if he has yelled at other customers or if..............................racism made him do it to me. More

Couldn't ask for more! I've come to armory for years and always get my car fixed there. Never go anywhere else and never will. Tom was my service advisor for years and alway I've come to armory for years and always get my car fixed there. Never go anywhere else and never will. Tom was my service advisor for years and always depended on him for quality service and excellent help. Very happy he's the service manger now!! More

Jeep 2015 Patriot Ron Usenza made ALL the difference in the purchase process of the Jeep Patriot. There was no pressure. He was relaxed and informative and helped with Ron Usenza made ALL the difference in the purchase process of the Jeep Patriot. There was no pressure. He was relaxed and informative and helped with every concern we had. I am glad to recommend him to anyone who wants a jeep. More

Super experience with Preston Ritter Preston Ritter was the salesman who sold me my new Chrysler 200 on March 2. His professionalism and committment and care to the sales process was out Preston Ritter was the salesman who sold me my new Chrysler 200 on March 2. His professionalism and committment and care to the sales process was outstanding. He is certainly dedicated to his job-timely, kind words, the "work with" attitude,. His superb customer service skills are why I will be dedicated to servicing my vehicle at the Armory. He should be commended for his excellent work. More

Great experience with Preston Preston made buying a car hassle and stress free. He was knowledgable and worked with me to get me the car I really wanted! I had gone to three dealer Preston made buying a car hassle and stress free. He was knowledgable and worked with me to get me the car I really wanted! I had gone to three dealerships before signing with Armory. I'm definitely making Armory my first stop next time. More

Jeep Cherokee Purchase - Harry Roselan I recently bought a 2015 Jeep Cherokee Trailhawk at Armory Garage and had a very stress free experience. I scheduled a test drive of the vehicle was i I recently bought a 2015 Jeep Cherokee Trailhawk at Armory Garage and had a very stress free experience. I scheduled a test drive of the vehicle was interested in online and Harry Roselan met my wife and I at the door when we arrived for our appointment. he was very outgoing, friendly and happened to be driving (as a dealer demo) the jeep we liked. Harry was very informative during the test drive, explaining the jeep's capabilities as well as some the 'bells and whistles'. We loved the Trailhawk and bought it. Harry and Armory team took care of everything, including working through some incentives, a great finance rate and all the DMV requirements. Our new SUV was ready to pick up the next morning. We were supposed to get splash guards but they're not available for this model/year, Harry gave us an Armory debit card instead. Nice! Harry has 40 years of experience in all facets of repair and sales all at Armory, very helpful and knowledgeable. Naturally I haven't had a chance to review the service department yet, but I'll do so when the opportunity arises. More

2015 Trailhawk Purchase A firend of mine works for the Armory Garage (Mara Kane) and put me in touch with Preston Ritter. I was initially only going to start looking for veh A firend of mine works for the Armory Garage (Mara Kane) and put me in touch with Preston Ritter. I was initially only going to start looking for vehicles and sitting with Preston was my first day out looking for one. I purchased a 2015 Jeep Trailhawk the same day. Preston was extremely curtious and genuine. The trailhawk was more that what I wanted to spend and had several features that I was not looking to spend the money on - but would be great to have. After the test drive and zero hassle negotiating - Preston came to me with a final offer the first time and left me happy with the value given for my trade-in...Now I was with my budget for the vehicle I wanted with ver little compromise. More

Jeep Rubicon Purchase I arrived at Armory Jeep 5:30pm on a snowy Saturday Night - Harry Met me as I walked up to the showroom outside and asked what I was interested in. I arrived at Armory Jeep 5:30pm on a snowy Saturday Night - Harry Met me as I walked up to the showroom outside and asked what I was interested in. I was looking for either a soft top Willy's Wheeler or the 2014 Rubicon Armory had emailed to me. Harry went thru his inventory and the Rubicon fit my requirements and price as it was "on sale" - that alone saved time then came my trade of a 2008 Mazda Miata - covered in salt and snow - wile the Miata was inspected Harry and I walked to see the Rubicon. When we returned Harry came back with Edmunds Dealer trade pricing on the first hit - at this point we shook hands and the deal was complete. Harry introduced me to Todd in the Finance department - Todd explained my financing and warranty choices - he allowed me to make my decision without any pressure. total time on Saturday 35min The following Tuesday I picked up my Jeep and spent less than 15 minutes doing so. I liked the fact that I was respected as a knowledgeable automotive owner and was not BS'ed at all. I like the fact that if I need help it was available - it was not pushed on me. I liked the fact that my time purchasing my Jeep was kept to a minimum. More

take the customer for granted Quotes are given without any logic, such as monthly figures without interest rates. Don't even tell them what you want, as you won't be quoted what yo Quotes are given without any logic, such as monthly figures without interest rates. Don't even tell them what you want, as you won't be quoted what you've asked for. Tow package, nav? Ohh, we will add that later, at a price to be set later and out of pocket after we figure out how much we can get away with. Don't forget that $3000 print out to get the advertised deal or internet price. The website doesn't even list the supposed real sale price that your print out entitles you to. Really dirty practice in my opinion. Heck,if this print out is worth so much, someone might as well setup shop across the street with a portable printer and charge 10% of the coupon so everyone actually gets the coupon rate. More