Armory Chrysler Jeep Dodge Ram FIAT of Albany

Excellent Service Department I purchased my Jeep almost 5 yrs ago and the ONLY reason I continue to go to Armory for my service is Marlon and the members of the service department I purchased my Jeep almost 5 yrs ago and the ONLY reason I continue to go to Armory for my service is Marlon and the members of the service department. The drive to Armory is not a convenience to me but the service I receive makes it worth it. If anything, I would definitely recommend using Armory for your service needs. More

Why Armory Garage and Service Are For Me! While my shimmeringly beautiful Blackberry Pearl Chrysler 200 didn’t originally roll off the Armory Garage Showroom floor in Albany, New York -- aft While my shimmeringly beautiful Blackberry Pearl Chrysler 200 didn’t originally roll off the Armory Garage Showroom floor in Albany, New York -- after my first experience there, I have decided that Armory’s Service Center is the only garage I will engage to service my car. There are other Chrysler dealerships in our region of Upstate New York, including the one where I purchased my lovely Chrysler 200, but the impressive experience I had at Armory, and the fine care my car received there, trumps the others by a long shot. I sensed that every moment spent at Armory was designed with respect for me, my time and my car. From driving directly into the bright and clean service area through an automatic garage doorway, to being greeted by friendly and knowledgeable staff who discussed my concerns and plans for service, to waiting in a well-appointed and comfortable waiting area, the entire experience couldn’t have been more convenient. Thank you to Mr. Steve Kane, my Armory Service Advisor, who noted my concerns and answered my questions. After my car was assessed, he explained exactly what service was needed and why, then alerted me of the cost. After the work was completed, Mr. Kane again spoke with me, making sure my questions were thoughtfully answered. It is clear that the Chrysler Corporation, and Armory Garage, and Mr. Kane understand not only the business of designing and selling cars, but the safety needs and deeper concerns of the people who drive them. We live in the North Country – icy arctic blasts followed by heavy snowfall is our domain. We need to feel confident that our car isn’t going to stall during a storm; or, in the middle of a 20 degree below zero nighttime emergency, we must KNOW that our car will start up and operate immediately and flawlessly! Thank you, one and all, I feel extremely good about being a Chrysler owner. More

Excellent as always! It is near impossible to find the level of customer service that I found at Armory service dept! I decided to bring one of the company Ford vehicles i It is near impossible to find the level of customer service that I found at Armory service dept! I decided to bring one of the company Ford vehicles in after having an excellent experience in dealing with Paul C. a couple of months back with a Dodge Ram. Again I found this visit was quick, efficient and professional all around-Rick was the mechanic. Armory has a couple of gems in these employees & the mechanic staff overall! Highly recommend Armory service and now am bringing my personal vehicle in for service as well (which is not a Dodge/Chrysler so this tells you something)!! More

Kyle is simply GENIUS! I first met Kyle 3 years ago when I bought a vehicle. The experience I had was rather unique, pleasant, and satisfying. It had such a lasting effect, I first met Kyle 3 years ago when I bought a vehicle. The experience I had was rather unique, pleasant, and satisfying. It had such a lasting effect, that I came back looking for Kyle when it was time to by a new car... need I say more? Kyle has very rare qualities many car salespersons have taken for granted. He listens to the customer, always educating, and offering insight WITHOUT pressure. He allows you to make up your mind, no matter how long it takes. After three years, I left again a very satisfied customer- I absolutely love my car and the deal! Kyle is simply top notch at what he does. I would recommend anyone who wants a stellar experience dealing with Armory Garage to request for Kyle. He will treat you like a friend in his patient, professional, efficient, and thorough manner. Thank God for Kyle Ohlidal! More

Terrible Service Tom Harpster is the worst person to work with. Can anybody imagine being belligerent and yelling to a customer? They could not fix my tire sensor prob Tom Harpster is the worst person to work with. Can anybody imagine being belligerent and yelling to a customer? They could not fix my tire sensor problem even now. I WOULD NOT recommend anyone to get their cars serviced at Armory. The best way to set this right is to take up the problem with the parent company. Imagine Armory hiring people like Tom who has no customer skills. I wonder if he has yelled at other customers or if..............................racism made him do it to me. More

Couldn't ask for more! I've come to armory for years and always get my car fixed there. Never go anywhere else and never will. Tom was my service advisor for years and alway I've come to armory for years and always get my car fixed there. Never go anywhere else and never will. Tom was my service advisor for years and always depended on him for quality service and excellent help. Very happy he's the service manger now!! More

Jeep 2015 Patriot Ron Usenza made ALL the difference in the purchase process of the Jeep Patriot. There was no pressure. He was relaxed and informative and helped with Ron Usenza made ALL the difference in the purchase process of the Jeep Patriot. There was no pressure. He was relaxed and informative and helped with every concern we had. I am glad to recommend him to anyone who wants a jeep. More

Super experience with Preston Ritter Preston Ritter was the salesman who sold me my new Chrysler 200 on March 2. His professionalism and committment and care to the sales process was out Preston Ritter was the salesman who sold me my new Chrysler 200 on March 2. His professionalism and committment and care to the sales process was outstanding. He is certainly dedicated to his job-timely, kind words, the "work with" attitude,. His superb customer service skills are why I will be dedicated to servicing my vehicle at the Armory. He should be commended for his excellent work. More

Great experience with Preston Preston made buying a car hassle and stress free. He was knowledgable and worked with me to get me the car I really wanted! I had gone to three dealer Preston made buying a car hassle and stress free. He was knowledgable and worked with me to get me the car I really wanted! I had gone to three dealerships before signing with Armory. I'm definitely making Armory my first stop next time. More

Jeep Cherokee Purchase - Harry Roselan I recently bought a 2015 Jeep Cherokee Trailhawk at Armory Garage and had a very stress free experience. I scheduled a test drive of the vehicle was i I recently bought a 2015 Jeep Cherokee Trailhawk at Armory Garage and had a very stress free experience. I scheduled a test drive of the vehicle was interested in online and Harry Roselan met my wife and I at the door when we arrived for our appointment. he was very outgoing, friendly and happened to be driving (as a dealer demo) the jeep we liked. Harry was very informative during the test drive, explaining the jeep's capabilities as well as some the 'bells and whistles'. We loved the Trailhawk and bought it. Harry and Armory team took care of everything, including working through some incentives, a great finance rate and all the DMV requirements. Our new SUV was ready to pick up the next morning. We were supposed to get splash guards but they're not available for this model/year, Harry gave us an Armory debit card instead. Nice! Harry has 40 years of experience in all facets of repair and sales all at Armory, very helpful and knowledgeable. Naturally I haven't had a chance to review the service department yet, but I'll do so when the opportunity arises. More